WIR 02/2021 [EN]

The Customer Magazine of the Doppelmayr Group Issue 2/2021 46th Year/No. 213
New: Bike Cab
A cabin just for bikes
Resort
management
Full overview with clair
Peak Line
New station concept for aerial
tramways

2 Contents
6
New resort management software clair
With clair, resort operators have a perfect overview of operations,
maintenance and repairs on all installations and systems.
16
22
Lifts ready for the Olympics
The Olympic Winter Games will be held in Beijing in February 2022.
All nine new installations have already been completed.
Convenient mobility for
hotel guests
The new D-Line SkyDream Parks Gondola
connects the various hotspots at a hotel complex
in Nuevo Vallarta, Mexico.

Foreword
3
Inspired by Motion
10
Peak Line: Modular, maintenance-friendly
and compact
The new tramway station concept sets new benchmarks in
terms of user friendliness and completion time.
Motion inspires us. It lies at the origin of our product and the core of our activities.
It is the driving force for progress and the source of innovation.
Our customers are at home and make mobility possible wherever there are people
on the move – in alpine, tourist and urban settings. They take a very close
look: What do guests need? What draws people? What is the best route? New
ideas arise from this experience and from their passion for continuing to make
this happen in the future.
It is exactly the same at Doppelmayr. We learn from what we experience – from
the solutions that we implement jointly with our customers and from the wealth
of experience gained with our ropeways that move passengers reliably on a
daily basis around the globe.
Within the realms of our capabilities, we should all set ourselves the goal of
making the world better for people, both now and in the future. For Doppelmayr,
this means using our know-how to provide a top-capacity, sustainable and comfortable
product that brings added value to everyday life. Our team of professionals
pursues this goal with great dedication and commitment. The success
stories of our customers confirm that this effort is worthwhile.
When we think about the future, we see a connected world. One in which the
emphasis is on interaction and in which we jointly create an ecosystem where
the strengths of every individual matter.
Because we want to continue making a difference by setting things in motion.
28
CWA: Cabins for every application
At their site in Olten in Switzerland, the Doppelmayr
Group’s cabin manufacturer develops well-conceived
solutions tailored to customers’ needs.
Thomas Pichler
István Szalai
Executive Directors, Doppelmayr Holding SE

4 Facts & Figures
The Doppelmayr Group conquers social media
Lots of people follow Doppelmayr on social
media – whether it’s YouTube, Facebook,
LinkedIn or Instagram. The interest is huge,
with over 19,000 followers checking out the official
Facebook channel for news on the latest
topics and international projects, finding out
the latest on new technical developments and
being the first to discover fascinating background
stories. There is also a lot happening
on social media in other areas. Subscribers to
the Doppelmayr YouTube channel and on
LinkedIn experience breathtaking ropeway videos
from all over the world. A brand-new feature
is the dedicated Instagram channel for
apprenticeships at Doppelmayr where apprentices
tell their lively and entertaining stories relating
to their training experiences in their own
authentic and likeable style.
Follower statistics:
Doppelmayr Transport
Technology
CWA
YouTube
14,380
Facebook
19,231
4,253
1,089 987
1,042
Linkedin
6,956 4,689
Instagram
3,297
CWA
Doppelmayr Seilbahnen
Doppelmayr/Garaventa
Doppelmayr Seilbahnen
Doppelmayr Cable Car
LTW
Garaventa
40 years of LTW Intralogistics GmbH
Always up
to date with
Ropeway News
Ropeway News is the name of a brand-new
customer newsletter from Doppelmayr. Up to
six times a year, this will provide updates on
fascinating projects and products from the
global market leader in ropeway construction.
Look forward to exciting stories and videos,
technical background information plus facts
and figures from the world of ropeways.
LTW Intralogistics can look back on 40 successful
years and is launching a journey into
the past. “Back to the roots” is a vintage series
broadcast on various media channels
that delves into the company’s own identity
and has amusing, exciting and informative
stories to tell. But even more important is the
look into the future – all in line with the theme:
new decade, new corporate image. The first
step is the new website. The focus here is
quite clear: LTW evolved from being a component
supplier to become a complete solutions
provider. The modern, innovative company
knows no limits when it comes to
implementing customer-specific solutions.
The diversity of the projects it has realized
and the spectrum of services are presented
in a new video. LTWcare is also presented for
the first time. With LTWcare, customers can
enjoy optimized support with a large selection
of service products to choose from. Another
highlight to look forward to will be the opening
of the new office building that is due for completion
in summer 2021.
Sign up here:

Facts & Figures
5
Insights – inspired by motion
On May 5, the Doppelmayr Group presented
“Insights – inspired by motion”, a new digital
format providing exclusive inside perspectives.
Viewers were shown an informative program,
as told by customers who have built innovative
ropeway installations or Doppelmayr
experts who presented the technology behind
new products. Innovations include the Peak
Line, for example, a modular station concept
for aerial tramways. The new Bike Cab is an
efficient transport vehicle for gondola lifts that
enables the simple and rapid carriage of
bikes. At the same time, digital topics and
products that extend beyond ropeways are
also gaining in importance. The resort management
software clair is one example highlighted
by Insights. It was also possible to
experience a host of exciting projects around
the globe from an entirely new viewpoint.
Catch up on the full-length
digital event at
insights.doppelmayr.com
The 2021 Year Book is here!
Check out
the digital
edition here:
In what parts of the world can you fi nd new ropeways
from the Doppelmayr Group The 2021
Year Book gives you a perfect overview to answer
that question by presenting all the installations
that were built during the course of last
year. There were 73 projects in total. Their distribution
is very international: Ropeways were built
in 20 different countries around the globe. In
terms of ropeway systems, the great popularity
of detachable gondolas and detachable chairlifts
remained undiminished, with 20 of each
type being built.
This time round, the Year Book can be experienced
in a new dimension. With the Artivive app,
different project pages can be brought to life
with augmented reality.
Project overview
3S lifts: 2
Funicular railways: 2
Pulsed movement
aerial ropeways: 2
Combination lifts: 1
73 projects
65 customers
Monoracks: 3
Reversible aerial
tramways: 3
Detachable
gondola lifts: 20
Europe: 43
Australia & New Zealand: 2
North America: 14
Fixed-grip
chairlifts: 8
73 projects
worldwide
Asia: 14
In 20 countries
Surface lifts: 12
Detachable
chairlifts: 20

Clair: Full overview
at all times
The new resort management software clair gives tourist resort operators
the perfect overview of their installations and systems. Ropeways, trail
groomers, snowmaking equipment and service buildings are shown centrally
and integrated on a user interface. The result is maximum transparency and
effi ciency in operations, maintenance and repairs.
Atourist resort consists of a wide range
of infrastructural units. This can be
everything from ropeways to snow
cannons and trail grooming equipment to
buildings. At the moment, operations, maintenance
and repairs are usually organized separately.
The downside: a high level of time and
effort. In addition, it is often difficult to maintain
an overview. Optimization of the information
flows and activities are increasingly becoming
the deciding factor when it comes to ensuring
smooth-running processes for all employees
throughout the entire resort – because the
tasks involved are growing in complexity.
“Clair brings together under one user interface
the information and operations of all systems
that were previously organized on a standalone
basis. That gives all personnel a perfect
overview at all times and enables them to perform
their tasks efficiently,” says clair product
manager Saša Maretić. Work activities are
centrally managed, defined and allocated with
clair – and all tailored to the individual needs
of each resort. Personnel can document dayto-day
tasks such as routine inspection runs
on the ropeway in the digital operations log.

All maintenance and repair jobs can also be
planned, executed and documented with clair
– such as inspection work on the trail groomers
or snow cannons. Every employee can
view the information relating to installations
via a dashboard in real time. In addition, machine
data can be accessed and compared.
Daily operations can then be optimized on
this basis.
The modular structure of clair
enables us to perfectly address
customer needs and to offer a
product that is optimally tailored
to the user.
Saša Maretić, clair Product Manager

8 Clair: Full Overview At All Times
Clear and user-friendly
Clair is a web-based application that is open
to all installations and systems – irrespective
of manufacturer. The software user interface is
clearly structured, making it easy to find your
way around. “Our goal was to show the wide
range of activities of our customers clearly and
simply. To address the varying requirements,
we’ve developed a modular system that offers
flexibility and individual customization. The
result is a modern and user-friendly tool that
provides a full overview, creates transparency
and achieves efficiency throughout the entire
resort,” explains Saša Maretić.
In future, clair will be continuously expanded to
include new functions that make the daily work
routine even easier for a resort’s employees.
The new system will bring a host of benefits not
only in tourist regions but also in cities.
For more about clair, visit www.clair.cc
Check out the
clair video here:

Clair: Full Overview At All Times
9
The benefits at a glance
Greater overview and
efficiency in daily operations
All installations and systems
integrated into one tool
Vendor-neutral integration
of all installations
Harmonized organization of
maintenance on all installations
Secure communication between
all users in the resort
Assisted and transparent
planning with one software
All information
available at all times
Clearly structured tasks
and activities

Peak Line: Premium
quality meets design
Modular, maintenance-friendly and compact: With the Peak Line, Garaventa is
presenting an innovative tramway station concept that sets new benchmarks in
terms of user friendliness and faster completion.
The Peak Line is a station concept for
reversible aerial tramways. What distinguishes
the Peak Line from a "conventional"
tramway is the ingenious modular
system with its clearly defined interfaces to
civil engineers, architects and planners. This
enables rapid planning and completion of a
Peak Line project.
Versatile
The Peak Line is available in a small (for 30-
to 55-passenger cabins) and a large version
(for 60- to 100-passenger cabins) and is suitable
for twin-track reversible tramways without
track rope brake and with fixed track rope
tensioning. When developing the Peak Line
concept, provision was made for the incorporation
of autonomous operation (AURO).
Modern design
Modern architecture and innovative technology
merge into one in the station structures.
The buildings are bright and open with clear
design lines. The consistent design concept
runs all the way through from the loading
platform to the station cladding and cabins.
The open front section – which does not require
a supporting structure – provides an
unhindered view of the line and the surrounding
landscape.
Modular concept
The Peak Line offers an extensively optimized
structural and mechanical station concept. All
ropeway components are built and positioned
on and around central concrete masts. The
masts therefore become the central element
linking the electro-mechanical equipment and
the building. This arrangement, which separates
the components from the track, enables
the gauge width in the stations to be optimally
adapted to the requirements of the tramway.
Despite the standardization, the Peak Line offers
a high level of individualization with a host
of design possibilities.
Individual styling
The standard version of the Peak Line features
mesh cladding for the station facades.
This creates a wide range of options for individual
styling of the tramway installation.

Technology & Innovation
11
Basic constellation
Small (cabin size 30-55 passengers) or
large version (up to 100 passengers)
Drive in basement ("conventional")
1 emergency drive
Loading platform design with portal frame and glass
Concrete mast with mesh cladding
Completely open platform area without covers
Loading via central platform, unloading via
outer platforms
Options
Emergency drive: diesel-electric or diesel-hydraulic
Loading and unloading via central platform
Type of cladding for mast
Design of loading platform
Design of platform roofing
Parking for both cabins in the bottom station
Integrated recovery concept
Watch the Peak Line
video here:
Various other materials like expanded metal,
wood or glass extend the cladding options.
Further attractive design notes for the station
buildings include media modules, which can
be used to project moving images or graphics,
as required. The screen elements quickly
become advertising or information surfaces.
Roofing options for the platforms include
open, partially covered or closed designs.
Maintenance-friendly
The intelligent layout concept significantly
enhances maintenance convenience for the
tramway crew. For convenient access to the
tramway equipment, the stairway has been
integrated into the concrete mast. In the tension
station, the Peak Line also has a newly
developed retensioning unit. This enables
rapid repositioning of the haul rope counterweight
with the aid of hydraulic cylinders,
thus reducing the required travel distance for
the counterweight. The Peak Line can also be
designed with an integrated recovery concept
incorporating two emergency drives. In
addition, both cabins can be parked in the
bottom station.
Quiet
To ensure particularly high comfort for passengers
and crew, the Peak Line is designed
for low noise and low vibration. The selected
layout means that rope sheaves can be dispensed
with on the rope saddle in the bottom
station. In the top station, a newly developed
sheave assembly featuring a damped and
rocker-mounted design is used. This guarantees
pleasant acoustics for tramway users and
employees alike.
Short completion times and minimum
footprint
Thanks to the standardized interfaces and
consequently short work processes in construction,
the completion times for a new
aerial tramway project can be kept very short
and planning costs reduced. The simplified
shape of the foundations and the compact
stations also mean lower costs. The low
depth of the counterweight shaft not only optimizes
costs but also contributes to a small
footprint.

12
Technology & Innovation
Bikes get
their own cabin
The Bike Cab is the latest solution for the simple, safe and
convenient transport of bicycles. Eight bikes can be carried
simultaneously with just one Bike Cab.
M
any Alpine tourist regions provide attractive
offers for their guests in the
summer season as well as in the winter
months. Bike parks and mountain bike routes
rank as major visitor magnets. The spectrum
covers a wide field – there is everything to cater
for visitor needs from beginners all the way
through to professionals. Guests make intensive
use of such offers as biking in the mountains is
currently enjoying a boom. As a means of transport,
ropeways play a central role in the biker
experience. Innovations in ropeway technology
enable highly convenient mobility for riders
wishing to take their bikes to the mountain with
minimum effort. Doppelmayr has developed a
broad portfolio of sports equipment carriers. The
latest innovation is the Bike Cab for detachable
gondola lifts. Eight bikes of all kinds – mountain
bikes, downhill bikes, fat bikes, etc. – can
be carried with the Bike Cab. This guarantees
a high transport capacity and great appeal for
biking fans. The Bike Cab was designed for
D-Line gondolas, and retrofit options for other
Doppelmayr systems are planned for the future.

Easy loading and unloading
by the riders
Transport of up to eight
bikes per Bike Cab
Suitable for bikes of all
kinds - up to 25 kg
Easy loading and unloading
The suspension and detachable grip on the Bike
Cab are identical to those on cabins for passenger
transport. The heart of the Bike Cab, the
component with the actual bike holders, is located
in the center. As the Cab transits through
the station, the assembly rotates about its own
axis to allow the bikes to be attached one by
one. This is all made possible by an ingenious
mechanical solution consisting of toothed belts
and pulleys on the underside of the Bike Cab
and a toothed guide in the station.
With the new Bike Cab, tourist regions benefi t
from the effi cient and comfortable carriage of
bikes up the mountain. Alongside the proven
Bike Clip for chairlifts, Doppelmayr has now
also developed the perfect transport solution for
gondola lifts with this innovation – to ensure an
unforgettable mountain experience for guests.
Check out
the Bike Cab
video here:
Loading and unloading is performed simply and
quickly by the riders themselves, who attach
their bikes to the bike holders in the bottom station
and then board the next cabin. The bikes
are carried safely up the mountain and in the
top station guests have plenty of time to retrieve
their bikes. Then it’s off to the downhill thrills.
When it comes to the changeover from winter
to summer operation, the amount of conversion
work to be carried out on the ropeway is minimal.
The toothed guide has to be installed in
the station. The loading and unloading areas are
divided into sectors and marked for the passengers.
Only minor adjustments are required on
the electrical side.
Specifications and benefits:
Ropeway system: 10-MGD
Wheel size between 24” and 29”,
tire width up to 12 cm
Safe transport
High transport capacity of ropeway
Maintenance-friendly
Speeds of up to 7 m/s possible
First-class anticorrosion protection
Individual designs of mesh banners
Bike park-compatible

Combined effort
6/10-CGD Tulfein Express | Tulfes, Tyrol (AUT)
Glungezerbahn Ges.mbH & Co. KG
2,003 m 493 m 1,093 PPH (initial phase) 5.0 m/s 7.8 min 13 26
20 municipalities and the tourism association
in Tyrol show what sharing a common
goal and the belief in a project can achieve.
The Glungezer ski area is particularly popular
as a destination for local residents in Tyrol’s
Inntal (AUT). The fi rst combination lift was built
here some 50 years ago – back then a world
fi rst that operated as a surface lift in the winter
and a single-seater chairlift in the summer,
bringing guests to their mountain experience.
This innovative idea, which was entirely in line
with the needs of visitors, has been continued
with the construction of the new Tulfein Express.
In order to ensure the maximum skiing
experience, 6-seater chairs are provided, which
allow skiers to retain their skis during the trip. In
the summer, hikers prefer to use the 10-passenger
cabins. They like to head for the Zirbenweg,
an easy seven-kilometer hiking trail that
leads from the Tulfein Alm to the Patscherkofel.
It scores with an unparalleled view of the Inntal,
which guests already get to enjoy during their
ride on the new combination lift from the
Halsmarter station to Tulfein.
Vision for the region
The Tulfein Express is part of a major modernization
project that also encompasses the
10-passenger gondola lift Glungezer 1 built in
2018 along with snowmaking equipment and
a storage pond. This regional project was
financed by the owners, the Tulfes municipality
and the tourism association for the Hall
Wattens region, together with the 19 neighboring
municipalities (non-repayable grant) – all
of which lie within the catchment area of the
ski area. The Province of Tyrol also cofunded
the project. This solidarity is reflected in the
20 cabins on the Glungezer 1. Each is dedicated
to one of the municipalities that made this
development and ultimately the preservation
of the Glungezer possible. It is not uncommon
to see one guest or another waiting for “their
own” cabin.
We are very proud of what we have jointly
achieved for our guests. In spite of a very
economic and thrifty investment,
we have created an
offer that fully addresses
the needs of our customers.
Walter Höllwarth, Managing
Director, Glungezerbahn

International Projects 15
A ropeway that connects
10-MGD Zinal–Sorebois–Espace Weisshorn | Zinal, Valais (CHE)
Remontées Mécaniques de Grimentz-Zinal SA
2,733 m 1,024 m 1,800 PPH 6.0 m/s 9.8 min 59 10-passenger cabins 12/2020 D-Line
The villages of Grimentz and Zinal in the
Swiss ski area of the same name are now
linked by a new D-Line gondola lift.
The new centerpiece of the Grimentz–Zinal ski
area in the canton of Valais is the 10-passenger
gondola Zinal–Sorebois–Espace Weisshorn.
For visitors, this means access to the entire ski
area within minutes. The new lift brings passengers
in comfort from Zinal directly to the Espace
Weisshorn, with no change required. From
here, they can proceed to Grimentz with the
feeder, a reversible aerial tramway.
an entirely new, modern ropeway experience.
The gondola lift is the first D-Line in this ski
area and impresses with top-class technology,
quiet operation and attractive design. Transport
capacity has also been more than doubled
from 700 to 1,800 passengers an hour.
Ultramodern OMEGA V cabins ensure particular
ride comfort. Features include barrierfree
access, ergonomically shaped individual
seats and a well-conceived ventilation concept.
The semi-automatic parking system for
the cabins is housed underground in the bottom
station.
New ropeway experience
Doppelmayr has replaced an aerial tramway
that covered the same route up until 2020 with
Safety assured by comprehensive
recovery concept
Safety was a major consideration when designing
this installation. As the ropeway crosses
impassable terrain, it has been equipped
with a sophisticated recovery concept. An emergency
drive in the intermediate station and another
in the bottom station ensure that the passengers
can be safely returned to the stations
in their cabins at any time. Another safety feature
is the RPD Nexo system for rope position
monitoring. This identifies any deviation of the
rope at an early stage and automatically lowers
rope speed to reduce the risk of a deropement.
In addition to passenger safety, this helps
to ensure high availability and therefore operational
efficiency.
The new gondola lift Zinal–Sorebois–Espace
Weisshorn enables us to offer our customers
a comfortable means of transport with
modern, spacious cabins. Thanks to the
increase in transport capacity, waiting in line
will become a thing of the past. And that
means happy customers. The fact that we
were able to build this two-section installation
with Garaventa in just one
summer season is a fantastic
achievement.
Pascal Bourquin, CEO,
Remontées Mécaniques de
Grimentz-Zinal SA

The Olympic story continues
Olympic Installations for Beijing 2022 | Yanqing, Beijing (CHN)
Beijing Enterprises J.O. Construction Co., Ltd.
8-MGD
8-MGD
8-MGD
8-MGD
8-MGD
4-CLF
4-CLF
6-CLD-B
6-CLD-B
Lift A1
Lift A2
Lift B1
Lift B2
Lift C
Lift D
Lift E
Lift F
Lift G
936 m
1,353 m
848 m
250 m
1,745 m
490 m
392 m
1,936 m
1,406 m
120 m
213 m
300 m
76 m
627 m
210 m
157 m
560 m
515 m
3,200 PPH
3,200 PPH
3,200 PPH
3,200 PPH
2,400 PPH
1,200 PPH
1,200 PPH
1,200 PPH
1,200 PPH
6.0 m/s
6.0 m/s
6.0 m/s
6.0 m/s
5.0 m/s
2.3 m/s
2.3 m/s
5.0 m/s
5.0 m/s
All nine new ropeway installations in
Yanqing are ready for the big events in
February 2022.
74 kilometers northwest of downtown Beijing
lies Yanqing – one of three venues for the 2022
Winter Olympic and Paralympic Games. It is
also the location of the Alpine Center, where
the alpine competitions as well as the bobsleigh,
luge and skeleton events will be taking
place. In the past few years since Beijing won
the bid to host the Winter Olympics, a wide
range of amenities have been created so that
guests and athletes can enjoy the best possible
Olympic experience.
The ski resorts are a major factor for the success
of Winter Games. Zhangjiakou is already
a well-known and highly regarded ski region,
which will mainly host the Nordic competitions.
Genting Resort Secret Garden, one of the most
famous ski areas in Zhangjiakou and equipped
with five high-speed lifts from Doppelmayr, will
be the venue for the Olympic freestyle skiing
and snowboarding events. Yanqing, on the
other hand, was created to host the alpine skiing
events. Associated amenities such as a
high-speed rail link to Beijing, the Olympic

International Projects
17
Village, a Media Center for professional broadcasts
around the globe and plenty more besides
will be available here. All new ropeways
– nine in total –, which will carry the athletes
and their teams to the slopes and the guests
to the Olympic sites, were planned, manufactured
and built by the leading ropeway supplier.
Doppelmayr is proud to be continuing the long
and successful story.
Nine new ropeways
Five detachable 8-passenger gondola lifts,
two detachable 6-seater chairlifts with bubbles
and two fi xed-grip quad chairlifts are ready
and waiting for the Olympics. A project of this
size can only be successfully mastered with
detailed planning, comprehensive know-how
and a fantastic team. A large proportion of
the ropeway technology was produced in
Wolfurt (AUT). The Doppelmayr subsidiary in
Sanhe (CHN) made the tower elements.
Management and local implementation were
performed by a highly experienced and
professional team consisting of installation
supervisors, commissioning engineers and
project managers from Austria, China and
many other countries.
4-CLF Lift E
8-MGD Lift C
4-CLF Lift D
6-CLD-B Lift F
8-MGD Lift B2
8-MGD Lift A2
8-MGD Lift B1
6-CLD-B Lift G
Olympic Installations for Beijing 2022
Google Earth
8-MGD Lift A1
Yanqing National Alpine Ski Center
Olympic Village
8-MGD Lift A1
8-MGD Lift A2
8-MGD Lift B1
8-MGD Lift B2
8-MGD Lift C
4-CLF Lift D
4-CLF Lift E
6-CLD-B Lift F
6-CLD-B Lift G

18 International Projects
New chairlift with a host of highlights
8-CLD-B 12er Chairlift | Serfaus-Fiss-Ladis, Tyrol (AUT)
Fisser Bergbahnen Ges.m.b.H.
1,651 m 607 m 3,000 PPH 6.0 m/s 5.1 min 63 8-seater chairs 12/2020 D-Line
The new 12er chairlift in Serfaus-Fiss-Ladis
impresses with family-friendliness and many
safety features for the youngest guests.
The focus is on families in Serfaus-Fiss-Ladis.
That was also the reason why the new 8-seater
chairlift has been equipped with a lot of features
that address the needs of families with
children first and foremost. In the bottom station,
a loading conveyor is provided to make
boarding signifi cantly easier for the very youngest
skiers. During the trip, the restraining bar
on the chair is locked and the locking system
is not opened again until the chair reaches the
top station. Adults can therefore enjoy a relaxing
ride with up to seven children. In addition,
the 12er lift has plenty to offer in terms of comfort:
seat heating and bubbles ensure an enjoyable
ride experience on the chairlift in all
weathers.
Upgrade for the ski resort
The operating company Fisser Bergbahnen
wants to offer their guests a mountain experience
that is close to nature. The new chairlift is
the perfect fit for this concept. It is particularly
low-noise and low-vibration – thanks to the
typical features of the D-Line generation such
as rubber-lined running rail mountings, the
low-noise bullwheel design in the stations or
the chair suspension. An understated, very coherent
and timeless design was also chosen
for the chairs and the stations. The topics of
wind and ease of access from the legendary
Zirbenhütte were also major parameters in the
planning stage. Furthermore, the new location
of the bottom station relieves the load on the
Schöngampbahn and Almbahn lift installations.
Ski trail improvement measures were
implemented near the 12er chairlift, which
mean another major upgrade for the Fisser
north side.
State-of-the-art engineering features have also
been incorporated on the 12er chairlift. It is
equipped with the ropeway control system
Doppelmayr Connect. The RPD Nexo system for
rope position monitoring ensures a high level
of safety and availability. The low-maintenance
Doppelmayr Direct Drive is housed in the top
station. Thanks to its quiet running, visitors to
the viewing platform, which is located directly
alongside the top station, are not disturbed.
Both the ropeway operators and the guests
benefit from the advantages of the new chairlift
– for the perfect mountain experience.
We’ve been getting a great deal of extremely
positive feedback regarding the new lift,
especially in terms of comfort and design.
We are delighted that the upgrade of the
Fisser north side with the new lift and the
associated ski trail offer has been such a
resounding success. The collaboration with
Doppelmayr, the general contractor
Melzer&Hopfner and all the contractors
involved was excellent and
we would like to express our
sincere thanks to all of them.
Benny Pregenzer, Managing
Director, Fisser Bergbahnen
Ges.m.b.H.

International Projects
19
Turnkey project and Russian showcase
10-MGD Veronika | Krasnaya Polyana (RUS)
Ano Sportclub Rosa
2,040 m 661 m 2,400 PPH 6.0 m/s D-Line
The 30th ropeway at Olympic venue Rosa
Khutor is Russia’s first D-Line.
In 2014, the Winter Olympics were held in
Sochi (RUS). The largest of the ski resorts
where alpine skiing competitions took place
was Rosa Khutor. Here, 30 ropeway installations
already provide guests with access to
more than 100 kilometers of slopes. The latest
is a D-Line gondola lift from Doppelmayr. The
southern slope where the lift is located is also
very popular with snowboarders and families.
The top station offers an extraordinary panoramic
view of the surroundings and invites you
to take a break at the viewing platform. The
parking system for the cabins is accommodated
underground so that the building could
be kept as inconspicuous as possible.
Optimal comfort all year round
Passengers taking the Veronika gondola lift appreciate
the spacious cabins and the effi cient
ventilation system, which ensures a pleasant
climate during the trip. Non-slip flooring is provided.
LED lighting enables the creation of
spectacular lighting effects for the cabins during
evening rides. In the summer, bikers will
also be pleased with the gondola lift as the
Varia Bike Rack enables them to transport their
bikes conveniently up the mountain. The Bike
Rack is fitted to the external ski rack and the
bike is simply hooked in. Then the riders can
sit back and look forward to the downhill fun.
Partner in all situations
In Doppelmayr Russia, Rosa Khutor chose a
competent partner who completed the turnkey
installation on time for the start of the 2020/21
winter season. Working in close cooperation
meant that the gondola lift was implemented
entirely in line with the customer's wishes.
One example is the service carrier, which
Doppelmayr technicians equipped and customized
according to individual requirements.
With the Veronika gondola, Rosa Khutor has
accomplished a showcase project in the
Russian ropeway industry. Oleg Zege, CEO of
Doppelmayr Russia explains: “This project is
of major importance for Doppelmayr Russia.
First of all, it’s a landmark number: the thirtieth
lift installation at the Rosa Khutor resort. The
fact that this is once again a Doppelmayr lift
confirms the high level of mutual trust and
responsibility between our company and our
partner. Second, this is the first D-Line generation
lift in Russia and the CIS – and the most
cutting-edge ropeway technology in the world!
We are proud that year on year we have been
able to jointly build world-class projects with
Rosa Khutor in spite of the difficult conditions
that currently prevail worldwide.”
The opening of the Veronika lift is defi nitely the
most important event of the season for us and
was eagerly awaited by many. It is particularly
gratifying that we were able to achieve this in
such diffi cult times and provide enjoyment for
our guests. I’m sure that the technology and
comfort of the new ropeway installation will
positively impact their mood and enhance the
overall impression of their stay at our resort.
Alexander Belokobylsky, CEO, Rosa Khutor
Alpine Resort

The battery-powered Monorack, an all-round talent
Chalet Imagine – Electric Monorack | Verbier, Valais (CHE)
Nancy & Jean Russotto
45 m 14 m 1 passenger + 80 kg baggage 0.7 m/s 6 kW 100% / 45° Standard battery 3.6 kWh
1 kW / 230 V M Drive torque 640 Nm U Operating voltage 48 V Rail height 0.5 m
Monoracks from Garaventa are a popular
transport solution for steep and diffi cult terrain.
The new battery-powered electric Monorack
brings additional applications and a host of
benefi ts.
The Monorack transport system for passengers
and freight has long been a popular solution
when it comes to climbing huge gradients
in impassable terrain and reaching places that
are difficult to access. High on performance,
compact und fl exible – these are the hallmarks of
the single-track rack-and-pinion railways that
come in a choice of either gasoline or electric
drive. The low-emissions and low-noise electric
Monoracks are particularly popular as a feeder
solution in residential areas such as terraced
communities, hotels and vacation houses. A
new and even more flexible solution is the battery-powered
Monorack – which is not only
environmentally friendly and easy to operate
but impresses with a long service life and high
reliability thanks to its sturdy construction.
Convenient access to chalet
In the idyllic mountain village of Verbier in the
Swiss canton Valais, an electric Monorack with
battery drive from Garaventa is already in operation.
The owner-occupants of Chalet Imagine
enjoy a comfortable and convenient ride to their
house along with their baggage. Equipped with
the latest battery technology and a modern control
system with radio remote, the batteryoperated
Monorack climbs the vertical meters in
less than a minute. The maximum payload for
this version is 160 kg. When designing this installation,
Garaventa attached great importance
to ensuring that the visual design and alignment
harmonize perfectly with the landscape.
Individual, cost-effective, environmentally
friendly
The environmentally friendly electric Monoracks
with battery drive offer many benefits.
They can be operated on-board or by radio
remote control without a great deal of previous
knowledge, the battery is automatically charged
in the stations, they are low-noise and the
maintenance work is limited to the annual service.
The rails are available as a modular system
and the vehicle also comes in a choice of
different versions. Customers can jointly select
the train composition and alignment with the
project manager to suit their specific requirements.
The single-track rack-and-pinion railways
are cost-effective as they require no foundations
up to a guideway height of three meters.
The Monorack is a versatile, sturdy and
cost-effective means of transport. The
battery-powered Monorack not only extends
the possible applications but also brings a
host of new benefits.
Lukas Schatzmann, Monorack Project
Manager

International Projects
21
OMEGA V with vision
10-MGD Nagasaka | Nozawa Onsen (JPN)
Nozawa Onsen
3,109 m 790 m 2,400 PPH 6.0 m/s 10.0 min 80 10-passenger cabins 12/2020 D-Line
The new Nagasaka gondola at Nozawa
Onsen Resort offers guests a ride experience
with plenty of ambience plus a host of stateof-the-art
technology.
A visit to Austria and a trip to see the Kirchenkarbahn
installation in Hochgurgl inspired
Mikio Katagiri, CEO of the Japanese ski resort
Nozawa Onsen, with great enthusiasm for the
new D-Line ropeway generation. He was particularly
impressed with both the visual design
and the quiet, comfortable ride. In collaboration
with Doppelmayr licensee Nippon Cable,
construction of the new 10-passenger Nagasaka
gondola lift for the popular winter and
summer destination got underway in spring
2020. Since December 2020, the new lift has
brought winter sports enthusiasts to the mountain
peak in comfort and is set to do the same
for day-trippers in the summer.
World premiere with glass
The ropeway boasts brightly colored OMEGA V
cabins, which are a big hit with the guests.
Comfortable upholstered seats, a fresh-air ventilation
system and panorama windows ensure
a particularly enjoyable 10-minute trip. Two of
the 80 cabins are fi tted with a glass fl oor. This
is currently unique worldwide as the Nagasaka
gondola is the fi rst-ever installation where the
OMEGA V has incorporated this design feature.
The ropeway as a whole includes a host of technical
highlights. In addition to the Doppelmayr
Connect control system, it has a fully automatic
parking system in the top and bottom stations,
enabling rapid and efficient carrier launch and
parking.
Installation challenge
The Nagasaka gondola is an important feeder
installation to the Nozawa Onsen Resort. The
decision to demolish the predecessor ropeway
demonstrates courage and confidence on the
part of the project partners. The travel restrictions
due to the Covid-19 situation posed the
entire team with some tough challenges. The
installation had to be performed remotely. With
the aid of digital tools such as video telephony,
the installation team in Wolfurt were able to
assist their colleagues from Nippon Cable on
site. Professional and flexible teamwork made
it possible for the opening of the new lift to go
ahead in time for the start of the winter season.
Thanks to the perfect coordination between
all the partners involved and their great
fl exibility, Nozawa Onsen Resort now has
one of the most cutting-edge
gondola lifts, which we were
able to open on schedule for
the start of the season.
Mikio Katagiri, CEO, Nozawa
Onsen Resort

D-Line to the beach
8-MGD SkyDream Parks Gondola | Nuevo Vallarta (MEX)
Grupo Vidanta
3,313 m 3 m 1,400 PPH 5.0 m/s 5 Stations
A new gondola lift in Mexico links the different
hotspots of a future theme park with
a modern hotel complex.
The new 8-passenger SkyDream Parks Gondola
from Doppelmayr provides a new kind of mobility
for guests at the Vidanta Nuevo Vallarta resort.
The ropeway offers a fast, comfortable and
scenic ride between the various hotspots within
the resort as well as at the VidantaWorld theme
park, which is currently under construction.
Design meets comfort
In addition to cutting-edge ropeway technology,
the architectural integration of the ropeway installation
into the resort was a major focus. The
selected colors and materials ensure that the
gondola blends in harmoniously with its surroundings.
Brown tones and wooden elements
can be found in the stations as well as in the
cabins. During the trip, ambient lighting underneath
the seat benches, background music and
a sophisticated ventilation concept create a
pleasant atmosphere.
Seven VIP cabins for special occasions offer
every conceivable luxury, with mini-refrigerator,
sound system, 24-inch monitor and an LED
display. The passengers themselves get to
choose whether the glass floor in the VIP cabins
should be transparent or opaque.
Cutting-edge ropeway technology
The SkyDream Parks Gondola with its 8-passenger
cabins is the first D-Line to go into service
in Latin America. Featuring a Doppelmayr
Direct Drive with three rings, a fully automatic
parking system and the proven recovery concept,
this installation is state of the art. From a
ropeway engineering perspective, the layout of
the line is a novelty. The ropeway has a total of
five stations from the beach to VidantaWorld –
two terminals and three intermediate stations.
The entire route was implemented with just one
rope loop.
The cable car is the ideal means of transport
for our resort and VidantaWorld. It is always
our goal to provide the best experience for
our guests. That is exactly
what the D-Line offers plus
unparalleled comfort and
luxury. Antonio Lugo,
Construction Director,
Grupo Vidanta

International Projects
23
D-Line of many colors
6-CLD-B Stříbrnice | Stříbrnice (CZE)
Kraličák s.r.o.
984 m 246 m 2,550 PPH 5.0 m/s 3.8 min 53 6-seater chairs 12/2020 D-Line
The new 6-seater chairlift at the Czech ski
resort Kraličák provides a major boost for the
future of the entire region.
The Czech Republic’s first D-Line offers passengers
top comfort. With the new 6-seater
chairlift, the Kraličák ski area has addressed
the needs of children and families. Options
such as seat heating, bubbles and restraining
bar locking system ensure a safe and pleasant
trip in all weathers. When deciding on the design
of the ropeway installation, the customer
was able to include a large number of special
features thanks to the D-Line palette. The
sheaves, chair suspension springs and the
chairs sport different colors. The chair backs
with individually designed mesh banners
showing animals from the region also help to
give the lift its individual style. In addition, the
ski trail infrastructure was expanded to coincide
with the construction of the lift. New blue
runs provide more possibilities for families and
represent a significant upgrade for the entire
ski area.
Starting signal for a new future
The 6-passenger chairlift replaces a fixed-grip
double-seater chair lift. At the same time, it
provides an important boost for the region
around the ski resort, which is currently enjoying
an upswing. In the near future, new accommodation
offers, restaurants, a toboggan
run and even a small brewery are planned. As
well as delighting winter visitors, the new lift
will also enable rapid and comfortable access
to the mountain for hikers and bikers in the
summer.

A new chairlift in the heart of the ski resort
6-CLD-B GaisKogel Chairlift | Kühtai, Tyrol (AUT)
Bergbahnen Kühtai GmbH & Co KG
1,037 m 322 m 2,000 PPH 5.0 m/s 4.0 min 44 6-seater chairs 12/2020 D-Line
The new 6-seater chairlift in the Tyrolean
ski area Kühtai was built in just 20 weeks.
In December 2020, Bergbahnen Kühtai opened
their new GaisKogel lift. Thanks to perfect planning
and the smooth collaboration between all
the partners involved, it was possible to meet
the rigorous time schedule of just 20 weeks in
spite of the Covid-19 restrictions. Equipped with
seat heating and bubbles, the 6-seater chairlift
promises passengers a warm and cozy ride to
the ski trails. For winter sports fans, the new
ropeway provides a welcome improvement over
the steep GaisKogel surface lift that the new lift
replaces.
Well conceived through to the
smallest detail
The aim of providing guests with a comfortable
ride experience extends throughout the entire
ropeway project. A relaxing and safe journey is
assured for even the youngest guests. A loading
conveyor helps them to board in the bottom
station and the restraining bars lock as soon as
they have been closed. In technical terms, the
D-Line caters for every need. The RPD Nexo
system monitors the position of the haul rope
directly on the sheave assemblies and safeguards
operations. The gearless Doppelmayr
Direct Drive is particularly low-noise, energysaving
and low-maintenance.
Our guests are delighted with
the new chairlift. Comfort
has now been given a
significant boost – in all
weathers. Willi Mareiler,
Operations Director,
Bergbahnen Kühtai
The working relationship was totally professional
all the way through from the fi rst
walkover assessment to
the installation and the fi nal
meeting – a collaboration
based on partnership and
integrity! Philip Haslwanter,
Managing Director,
Bergbahnen Kühtai
A feast for the eyes
The installation shines not only with inner values
– the fi rst thing anyone visiting Kühtai will
notice is the bottom station of the new chairlift
with its exceptional architecture. Inside the
building, which is clad with a striking wooden
facade, are the ticket offi ce and public restrooms.
The “Kühtai-yellow” bullwheel in the
bottom station attracts everyone’s attention.
The next eye-catcher is the chair design: Virtually
all the D-Line styling options were utilized
on the GaisKogel lift. The Kühtai logo adorning
the seat backs, yellow stitching on black fabric
and fi ve different mesh banner motifs make the
snazzy lift quite unique.

International Projects
25
Peace Gondola for Korea
10-MGD Paju Imjingak Peace Gondola | Paju, Gyeonggi (KOR)
Paju Imjingak Gondola Corp. Ltd
807 m 4 m 2,000 PPH 5.0 m/s 4.0 min 26 10-passenger cabins 01/2020 D-Line
© Remontées-mécaniques.net
In the South Korean city of Paju, a D-Line
from Doppelmayr is part of a popular and
historic tourist spot.
Imjingak Resort in the northern part of South
Korea is an unusual place. It was created in
1972 and is part of the Demilitarized Zone
(DMZ), a four-kilometer-wide buffer zone between
North and South Korea. The park was
built as a symbol of hope and consolation for
those who are separated from their friends
and families due to the division of Korea. An
observation deck allows visitors to gain an
overview of the site; numerous monuments
and historical exhibits including an old wartime
locomotive are reminders of the past and
attract international tourists as well as local
visitors.
© Remontées-mécaniques.net
Eye-catcher with a view
Since 2019, a D-Line gondola lift has acted as
a link within the site. The Paju Imjingak Peace
Gondola brings passengers in comfort to the
other side of the Imjin River. The ride in one of
the 26 colorful cabins with panorama windows
takes about four minutes and provides a unique
view of the DMZ. Some of the cabins also have
a glass floor, which visitors find particularly
amazing as they cross the river. The 807-meter
route encompasses three towers, one of which
is located in the Imjin River. The buildings into
which the ropeway stations are integrated offer
guests shopping and catering facilities. With
their low-vibration and low-noise features, the
D-Line and the Doppelmayr Direct Drive were
the ideal choice for this application.
The Peace Gondola is very popular with
our guests. They appreciate the interesting
trip and the views of this
historic site.
Won Jin Choi, Chief of
Operating Headquarter,
Paju Imjingak Gondola
Corp. Ltd

26 News from Around the World
Special ropeways of superlatives
A reversible aerial tramway and a funicular
railway are about to cause a sensation in
China.
Tramway in Baoquan
Baoquan in Henan Province is currently witnessing
the creation of China’s biggest aerial
tramway. The two attractive cabins with capacity
for 180 passengers are not only visual
eye-catchers but also provide very special
views with a glass element in the fl oor. During
the trip, passengers cross the Baoquan Reservoir,
which is used by a pumped-storage power
station. The new tramway will provide a stunning
highlight as the vistas from the top terminal
are beyond compare.
Funicular in Tianmeng
Tianmeng Tourist Area in Linyi, Shandong has
plenty to offer with more than 100 tourist destinations.
These include the 1001-meter Wanghai
Tower and the world’s longest foot bridge. The
latter is 505.5 meters long and, with its glass
floor, is not for the faint-hearted. Another attraction
is about to be added in the form of a
new funicular from Garaventa. Alongside two
modern stations, a spectacular line is being
built on steel bridges with an Abt-type passing
loop and 160-passenger cars. The construction
work is currently in full swing.
A new chapter for the
Silvretta Montafon ski area
© Obermoser + Partner Architekten zt GmbH
© Lang Vonier Architekten
As from the 2021/22 winter season, optimal
service and completely new experiences await
guests with the Valisera gondola lift.
An entirely new chapter is about to open with
the construction of the new Valisera Gondola in
Vorarlberg, in the far west of Austria. Guests in
the Silvretta Montafon ski area can look forward
to an ultramodern 10-passenger D-Line gondola
lift from Doppelmayr. The operating company
decided in favor of the innovative AURO
version for top service quality, reliability and
ride experience. Ropeway operation will be autonomous,
enabling the ropeway crew to
concentrate entirely on the wellbeing of their
guests.
Exciting mountain experiences
In spring 2021, the old ropeway was demolished
after 40 years of faithful service. The locations
of the stations and the alignment have been retained
from the old Valisera lift. In the bottom station,
Silvretta Montafon is to create a unique experiential
concept for visitors. With the Silvretta
Park, which will include among other things indoor
market catering, shops and a restaurant,
guests will be able to buy everything they need
from the first to the last minute of their day on
the mountain. The new Valisera Gondola is due
to open for the 2021/22 winter season.
Further information on autonomous ropeways
can be found at www.doppelmayr.com/AURO.

News from Around the World
27
Relaunch at Snow Space Salzburg
The Salzburg ski resort is ringing in a new
era with the Flying Mozart 10-passenger gondola
lift.
A modern D-Line gondola from Doppelmayr is
currently under construction at the Austrian resort
Snow Space Salzburg. The Flying Mozart
is to replace the old gondola lift that provided
33 years of reliable service and in 58,000 operating
hours carried 33.7 million winter sports
enthusiasts and hikers up to the Grießenkar
at 1,991 meters without a single accident. In
future, the new gondola will be able to carry
up to 4,000 guests an hour. The construction
work was able to resume earlier than planned
in spring 2021.
Wolfgang Hettegger, CEO of the operating
company Snow Space Salzburg Bergbahnen,
expressed an upbeat mood: “We are fully
aware of our responsibility as a flagship tourist
operation and the reach that the construction
project for the new Flying Mozart Gondola will
have. The decision to resume the construction
work earlier than originally planned and to
complete the ultramodern 10-passenger gondola
in time for the 2021/22 winter season is
intended as a clear signal to the many tourist
operations in our region that the only way is
up following the complete suspension of this
year’s winter season and that we can look
forward to very different winters in the years
to come.”
Construction of the new Flying Mozart
Gondola is one of the cornerstones of the
once-in-a-generation project known as the
12-peak, 5-valley ski experience. The first
milestone project was already successfully
put into service for the start of the past winter
season with the new Panorama Link between
Wagrain and Kleinarl/Flachauwinkl. The new
ultramodern Flying Mozart Gondola will complete
the ski link and enable the region to take
its place among the biggest and most varied
winter sports destinations in the Alps.
Ropeway for 2023 Federal Horticultural
Show in Mannheim
A ropeway from Doppelmayr will link the
exhibition grounds Spinelli and Luisenpark at
the Federal Horticultural Show in Mannheim
(“BUGA 23”) from April 14 through October
8, 2023. The detachable gondola lift will carry
up to 2,800 passengers per hour and direction
along the 2.1-kilometer route. The trip time
in the comfortable OMEGA V cabins will take
roughly eight minutes. The ropeway installation
will be presented as a sustainable mobility
solution at BUGA 23 – visitors will experience it
as a means of urban transport. The gondola is
to be constructed in 2022.
Further information on
BUGA 23 is available at:
www.buga23.de/englisch
BUGA 23
The Federal Horticultural Show in Mannheim
will run for 180 days from April through to October
2023 on the former Spinelli military base in
Mannheim’s northeast and in parts of Luisenpark.
A program of over 5,000 events and at-
tractions is planned. The organizers of BUGA
23 expect to see 2.1 million visitors. BUGA 23
is both a horticultural show and an urban development
with room for new ideas and part
of Mannheim’s Northeast Green Corridor Project,
connecting 230 hectares of green spaces
that stretch into the city center. At the former
Spinelli Barracks, more than 62 hectares of
land are to be cleared and relandscaped for
the 2023 Federal Horticultural Show.

CWA cabins and
vehicles in motion
worldwide
Ropeway cabins and vehicles from CWA are used around the globe and are valued
by ropeway operators and passengers alike for their excellent workmanship and high
comfort. Over the years, the Doppelmayr Group’s cabin manufacturer has evolved
into an industrial enterprise that impresses its customers with well-conceived solutions
and new features.
T
he company employs around 170 people
at its base in the Swiss city of Olten.
With this team, CWA develops, designs
and manufactures the cabins and vehicles
that, with few exceptions, are sold to locations
around the world through the Doppelmayr
Group’s sales organization. The product portfolio
offers carriers for all ropeway applications:
from cabins for continuous-movement ropeways
and reversible aerial tramways to vehicles
for funicular railways and custom solutions
such as theme parks. CWA’s services also include
the overhaul of cabins and vehicles as
well as worldwide customer support.
Modern products for modern times
In the last three years, CWA has launched new
cabins for monocable and tricable ropeways
onto the market. The OMEGA V was presented
in 2018 as the fifth generation of the company’s
bestseller, followed by the launch of the
ATRIA for 3S systems in 2019. In terms of functionality
and design, both cabins were consistently
aligned with Doppelmayr’s cutting-edge
ropeway technology and offer passengers an
entirely new ambience inside combined with
even wider perspectives. Thanks to their modular
construction, options can be selected to
address the needs of the ropeway operator and
also retrofitted at a later date. The OMEGA V
now also comes in an AURO version for autonomous
ropeway stations. The first AURO
installation with this CWA cabin went into service
in Zermatt on the Kumme gondola lift in
December 2020 and was presented in detail in
WIR Issue 1/2021.

Doppelmayr Group
29
Industrial manufacturing methods
With the further development of the OMEGA,
CWA also redesigned its manufacturing facility
and industrialized key production processes.
In addition to its expertise in lightweight aluminum
construction, the company has acquired
a leading role in bonding technology. A major
emphasis is placed on quality assurance. The
inspections are in some cases directly integrated
into the automated process, such as in the
case of component bonding, or take the form
of specifi c function tests that also include the
electrical and electronic components. All cabins
and vehicles are subjected to a fi nal inspection
before they are released for shipment.
Valuable specialist know-how
CWA also specializes in the manufacture of 3S
and tramway cabins as well as funicular and
special vehicles. The company relies on the
proven craftsmanship of its skilled workers in
this area. These contracts tend to be one-off
products or occasionally small series. The external
design and interior fittings can be customized
and the cabin or vehicle therefore
becomes an eye-catcher for the ropeway installation
in its own right. Virtually anything is
possible, from the futuristic shuttle design with
modern interior to the vintage-style funicular
with ergonomically shaped wooden benches
and retro-look lamps. These unique designs
epitomize the versatility and in-depth knowhow
of CWA.
Facts and figures
Founded: 1939
Location: Olten, Switzerland
Headcount: 170
Products: Cabins and vehicles for
monocable and tricable continuousmovement
ropeways, reversible aerial
tramways and funicular railways as
well as special vehicles for shuttles
and theme parks
Activities: Development, design,
manufacture, sale, customer support,
overhauls

30 Customer Support
At our customers’ service
– relaunch of the customer
support website
A good website is dynamic and needs to be continually updated and improved. Simply
having a site that looks good is not sufficient in itself; it’s the technology behind it that
counts – and no one knows this better than Doppelmayr. The customer support website
has therefore been relaunched following extensive preparations. Since January 2021,
customers have been able to navigate with particular ease through the service offers.
in 16 languages. And in view of the growing
number of users who access the internet from
their smartphones, the responsive design of
the website has been improved and developed
for mobile devices in order to enhance
the user experience.
While user needs were the main focus
when revamping the customer support
website, a modern design and
constructive user experience were also major
priorities. Successful elements and established
functions have been retained and at the same
time a host of new features included. Thanks to
the clear overview at service.doppelmayr.com,
all it takes is a few clicks to rapidly access the
required content and functions.
service.doppelmayr.com
The new website at a glance
The new, optimized menu navigation is delightfully
simple. Selecting the self-explanatory
icons gives the user direct access to services,
the latest training program and the individual
customer service portal as well as information
and news relating to customer support.
In particular, Doppelmayr has taken into consideration
where and how customers use the
website. The new site is available worldwide
New functions
Ordering tools and spare parts is now even easier.
Customers without access to the Ropeway
Assistant enter their lift installations once on the
portal using the lift name and number. When
orders are placed, the installation’s ID can then
be added with a single click. New functions are
also available for the address book. Customers
can now save their own addresses, which is
particularly useful when billing and delivery addresses
differ or if different delivery addresses
are used for different spare parts storage locations.
A new well-conceived process for the
digital transmission of Doppelmayr bulletins was
also created when redesigning the customer
support website.
An eye for the future
It’s not just the frontend of the new customer
support website that’s state of the art. The
backend already includes provision for system
expansion to include new features and functions
in the future.

In Brief
31
Kumme gondola as
shining co-star
CHAMPIONS
IN HIDDEN
MARKETS
Champion RopeCon ®
Booysendal South
Ski legend Didier Cuche, a new electric
sports car, the Matterhorn… and in the midst
of it all the Kumme gondola! The new ropeway
installation in Zermatt is given a prominent
role in the advertising clip from car
maker Audi – and proves that it can certainly
match the star performer in terms of sporting
elegance. With the idea of allowing nature to
recharge his batteries, the former alpine ski
racer sets off on a trip to the Matterhorn ski
paradise. And, needless to say, the journey
would not be complete without a ride up to
the Unterrothorn on the first AURO ropeway
from Doppelmayr.
Check out the
full clip here:
The Association of Metaltechnology
Industries has honored the RopeCon ®
Booysendal South in South Africa with
the Champions in Hidden Markets Award.
This accolade is bestowed every two
years and is aimed at putting the spotlight
on exceptional projects in unusual markets.
The transport system RopeCon ®
Booysendal South ensures an efficient
connection between new mining areas in
Booysendal South and an existing concentrator
plant for platinum ore. It is the
ideal and most sustainable solution when
it comes to transporting material in diffi -
cult terrain.
Legend
Province of Tyrol award
for Falginjoch tramway
Inclined length
Vertical rise
Capacity
Speed
Trip time
Carriers
Opened
D-Line
Max. inclination
Max. gradient
Drive
Standard battery
Charger
Rail height
Imprint
The architectural concept for the Falginjoch
tramway 3,113 m has been recognized with
the Province of Tyrol Award for New Construction
2020. Both aesthetics and innovation were
the main assessment criteria for the jury. “The
project succeeds in maintaining a balance between
abstraction and precise architecture. At
this extreme location, the architecture seems to
be a tool that sharpens the perception,” said jury
member Anne-Julchen Bernhardt. The Funifor
tramway that was opened on the Kaunertal
Glacier at the end of 2019 impresses with its
exceptional design, sustainability, performance
and barrier-free access. Architect Carlo Baumschlager
explains: “The basis for all design
considerations was the requisite visible technical
installations belonging to the ropeway technology
such as drives, towers and rope anchoring.
These key visual elements inspired the minimalist
approach in concrete, steel and glass.”
Proprietor, editor and publisher: Doppelmayr Seilbahnen
GmbH, Postfach 20, Konrad-Doppelmayr-Straße 1, 6922
Wolfurt, Austria, dm@doppelmayr.com, doppelmayr.com;
text and editing: ikp Vorarlberg GmbH, ikp.at, Doppelmayr;
graphics and layout: KONZETT BRENNDÖRFER, agenturkb.com;
photos: Doppelmayr; printing: Thurnher, Rankweil; editorial
policy pursuant to §25 Media Act: up-to-date information
for customers, partners and employees of the Doppelmayr
Group; publication frequency: the magazine is published
three times a year. Reprinting only permitted with statement
of source and explicit written authority; status: May 2021;
errors and omissions excepted; In the interests of better readability,
we dispense with the use of gender-specifi c wording
in the magazine; General Terms and Conditions apply.
doppelmayr.com

Thank you!
Visions. They empower us to continually rise to new heights. Ideas that we cherish. They enable us to strive for excellence.
It was your visions and ideas that we implemented in 2020. Worldwide. Your trust is also our driving force for the future.
And that’s why we want to say thank you.
doppelmayr.com
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