WIR 03/2021 [EN]

Taking training to
the customer
The Doppelmayr Group offers a well-conceived training program
for customers worldwide directly on site.
Doppelmayr has a large, ultramodern
training center in Dornbirn and also offers
training courses at its subsidiaries.
However, as ropeway personnel are not always
able to travel to Austria or get to the nearest
local office, the company provides a practical
alternative: training on site – i.e. directly on
the customer’s premises. For expert training
courses, a training container is used that can
be fitted out to suit individual requirements.
Here, errors can be simulated and eliminated
under the instruction of the trainers. This
means the customer is actively involved in the
solution process without interrupting regular
ropeway operations.
Experienced and professional
The instructors who belong to the training
team are experienced engineers and technicians
from a range of disciplines within the
Doppelmayr Group, external experts, and experienced
operations managers. They ensure
that ropeway personnel are able to utilize
the full potential of the ropeway. Professional
care of the installation also reduces running
costs and increases availability. The concrete
training program for ropeway employees will
depend on the learning goals and previous
knowledge. Courses always include theory
and practice.
A good basis
Doppelmayr offers courses aimed at different
levels of learning, which can be attended individually
or successively. The basic course is
directed at newcomers to the industry. Participants
gain an overview of the ropeway product
and everything associated with it, such as
hazards, organization and passenger operations.
The goal of the course is to acquire an
understanding of the interaction between the
individual ropeway components and to internalize
proper maintenance.