Edmonton Spring 2022

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The 3 Kinds of Debtors(and How to Work With Them)1. Those who’ve made a mistake and want to resolve it.These individuals are the easiest ones to help. Sometimes peopleoverlook an invoice, go through temporary cash flow issues—orpossibly didn’t receive the bill in the first place. In these cases thesolution can be as simple as discussing payment methods (we acceptInterac eTransfer, bill payments through online banking, debit cards,credit cards, cash and cheques to make it really easy) and proceedingto clear up the debt right away.2. Those who dispute the debt or want to avoid paying.Some disputes are absolutely legitimate. The bill may have been paidin full but improperly recorded, or we may have been provided withprintSign and Print Solutions Inc.TheFireplaceGuy• business cards• brochures• banners• signage• labels• hard hat decals• presentation foldersand so much more!Unit 120, 25901-114 AveAcheson, AB T7X 6E2587.597.1310info@mprint.cawww.mprint.ca• stationary• flyers• vehicle decals• trailer decals• stickers• booklets• sandwich boardsOUR SERVICES:Gas FireplacesWood FireplacesFireplace MantelsFireplace SurroundingsWood StovesCompetitive prices780.974.7689Edmonton, AB4 HOMEADVICE
inaccurate information and are calling the wrong number or thewrong John Smith. To help resolve these quickly, we’ve created anOnline Dispute form, which helps get the correct information to ouragents and a Report a Wrong Number form.In some cases, the dispute may be simply an excuse not to pay, DonaldTrump style. It’s important to respectfully hear the debtor out,examine the creditor’s documentation and notes, and take appropriateaction based on an assessment of all the facts.new money.Need help finding the right Canadian collection agency? Be sure todownload our free guide with the link below, or reach out to a helpfuldebt collection expert directly!3. Those who have a real problem in repaying the debt.These situations can be the hardest to resolve, and are whereMetCredit collectors tend to shine the most brightly. Many peoplefind themselves in a difficult financial situation at some point ina lifetime—I know what it’s like, and the only way out is throughstrategic problem-solving. You’ve got to have an actionable plan,and carry it through. Our collector’s job shifts into a consultativeone for the person in debt, looking at the situation holistically andseeking out solutions beyond the debt owed to our client to achievean all-around better financial situation. Helping a debtor throughthe challenge at hand, and to also make long-term changes is highlyrewarding to our team members. Check out some of their videos forunscripted first-hand accounts.Although no two situations are ever alike (I often talk about howwe’re in a people business, and people are all unique), these threetypes make up nearly all of all our calls.For business owners or AR managers, it’s important to look carefullyat the situation of the individual or business owing the debt, andseek to understand what is going on. Is there a legitimate problemthat needs to be addressed? If the debt is valid but the customer isresistant to paying, use our online tool to submit the account forcollection. Putting expert, solutions-oriented collectors to work willget you paid quickly, and let you get back to the work that earns youHOMEADVICE5
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