UNHCR Handbook for Emergencies - UNHCR eCentre

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Annex 1 – A Model Structure for an Operations Plan Based on the problem, needs and resources assessments The following is a proposed structure for an operations plan. It is based on a refugee influx. Adaptation will naturally be required for different situations. Chapter 1: General Situation i. Background and country information; ii. Entry points; iii. Agreed planning figures; iv. Arrival rate; v. Reception and in-country movement; vi. Settlement arrangements; vii. Demographic profile of the refugees; Chapter 2: Policies and Overall Operation Objectives i. Overall policy (strategic) objectives of the programme; ii. Comments on policy stance of various partners; Chapter 3: Objectives and Activities by Sector i. Management and overall coordination; allocation of responsibilities; ii. Protection, reception, registration, security; iii. Food; iv. Logistics and transport; v. Infrastructure and site planning; vi. Shelter; vii. Domestic needs and household support; viii. Water; ix. Environmental sanitation; x. Health and nutrition; xi. Community services; xii. Education; xiii. Economic activities; xiv. Support to the operation, administration, communications, staff support and safety; Each section should include overall sector objectives, and site by site objectives and outputs, problems, needs, resources, financial requirements, activities, implementation responsibilities and timing. Chapter 4: Procedures for updating the operations plan Describe how the Plan will be updated, who will be responsible for ensuring this and how the information will be disseminated. Possible Annexes i. Maps ii. Registration forms iii. List of organizations or individuals participating in the operation iv. Agency Profiles (details of staff and resources involved in the operation) v. Gap identification charts vi. Commodity specifications vii. Budgets Operations Planning 6 53
54 Annex 2 – Gap Identification Chart (blank) Overall site management Protection Registration Shelter Water Health Nutrition Sanitation Distribution Other Site 1 Site 2 Site 3
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United Nations High Commissioner fo
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Chapters may be located quickly by
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VI Introduction
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VIII
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X UNHCR’s Mission Statement
Page 13 and 14: 2 1 Aim and Principles of Response
Page 15 and 16: 4 Definition and Aim 1. The majorit
Page 17 and 18: 6 18. By definition, the needs of a
Page 19 and 20: 8 tal degradation. Environmental pr
Page 21 and 22: 10 2 Protection
Page 23 and 24: 12 Introduction UNHCR’s Mandate 1
Page 25 and 26: 14 23. In countries that are partie
Page 27 and 28: 16 rities, local authorities, army
Page 29 and 30: 18 Field staff at the site, anxious
Page 31 and 32: 20 ii. To refrain from violence to
Page 33 and 34: 22 as a result of armed conflict, i
Page 35 and 36: 24 Annex 1 - International Instrume
Page 37 and 38: 26 3 Emergency Management
Page 39 and 40: 28 Introduction 1. There is no sing
Page 41 and 42: 30 Capacity and Resources 5. Emerge
Page 43 and 44: 32 28. At the global level, UNHCR m
Page 45 and 46: 34 4 Contingency Planning
Page 47 and 48: 36 Introduction 1. Contingency plan
Page 49 and 50: 38 is not unusual for the various p
Page 51 and 52: 40 5 Initial Assessment, Immediate
Page 53 and 54: 42 Introduction 1. Emergency assist
Page 55 and 56: 44 for details of how to access UNH
Page 57 and 58: 46 Annex 1 - Checklist for Initial
Page 59 and 60: 48 6 Operations Planning
Page 61 and 62: 50 Introduction 1. An emergency res
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Page 67 and 68: 56 7 Coordination and Site Level Or
Page 69 and 70: 58 Coordination Introduction 1. Coo
Page 71 and 72: 60 i. Resident Coordinator The Resi
Page 73 and 74: 62 38. The system of refugee repres
Page 75 and 76: 64 Annex 2 - Tips on running a meet
Page 77 and 78: 66 8 Implementing Arrangements
Page 79 and 80: 68 Introduction 1. Appropriate arra
Page 81 and 82: 70 nated the manager of the operati
Page 83 and 84: 72 Sufficient information must be a
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Page 87 and 88: 76 Annex 2 - Procurement by a UNHCR
Page 89 and 90: 78 will be composed of at least thr
Page 91 and 92: 80 SITREP (number) COUNTRY COVERING
Page 93 and 94: 82 9 External Relations
Page 95 and 96: 84 Relations with Government and Di
Page 97 and 98: 86 21. Field offices should monitor
Page 99 and 100: 88 ❏ DO remember that any program
Page 101 and 102: 90 stood as being entirely intended
Page 103 and 104: 92 Annex 1 MEMBER STATES OF THE EXE
Page 105 and 106: 94 10 Community Services and Educat
Page 107 and 108: 96 Situation The trauma of becoming
Page 109 and 110: 98 8. Community services programmes
Page 111 and 112: 100 Site planning and construction:
Page 113 and 114: 102 ❏ Promote the social role of
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104 families may be provided with a
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106 actly what degree of protection
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108 cational materials of the type
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110
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112 PHASE 3. BUILDING UP COMMUNITY
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114 Annex 2 Sample Unaccompanied Mi
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116 Annex 3 - List of materials for
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118 11 Population Estimation and Re
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120 Situation Refugee emergencies a
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122 Administrative Records 12. Loca
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124 ii. The refugees accept the pro
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126 Annex 1 - Format for reporting
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128 Annex 3 - Control Sheet Feuille
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130 Annex 5 - Codes for UNHCR Regis
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132 12 Site Selection, Planning and
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134 Situation Suitable and well-sel
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136 Camps 11. This type of settleme
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138 27. Refugee settlements should
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140 40. Natural and existing featur
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142 example, where there are severe
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144 camp. In particular, this will
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146 can be kept out of this space.
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148 13 Commodity Distribution
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150 Situation Emergency situations
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152 Components of Distribution Syst
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154 14 Health
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156 Situation It is well known from
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158 registration for more informati
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160 Monitoring and Surveillance: Th
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162 ◆ The emotional stress of dis
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164 Malaria 41. Malaria can also po
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166 Reproductive Health 7 45. Repro
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168 than outsiders in communicating
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170 collect and consolidate health
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172 place to jointly identify prior
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174 Key References An Inter-agency
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176 2. Mortality 2.1 Mortality rate
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178 3.2 Out-Patient Department (OPD
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180 6. Referral system 6.1 Total nu
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182 7.3 Tuberculosis (every three m
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184 15 Food and Nutrition
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186 Situation In emergencies, food
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188 ◆ In most refugee emergencies
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190 management of the natural resou
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192 General Feeding Programme ◆ A
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194 Figure 2 - Response to food and
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196 malnourished children. However
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198 Figure 4 - Admission and discha
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200 ing programme will depend on th
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202 Annex 1 - Basic Facts About Foo
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204 Annex 1 (cont.) - Characteristi
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206 Annex 3 - Main Nutritional Defi
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208 Annex 5 - Reporting Form: Thera
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210 16 Water
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212 Situation Water is essential to
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214 Figure 1a - Needs and Resources
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216 8. Available sources must be pr
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218 26. The most serious threat to
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220 iii. Implementation arrangement
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222 61. Without good groundwater re
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224 filtration, chemical disinfecti
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226 Storage ◆ All refugee sites m
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228 17 Environmental Sanitation
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230 Situation Overcrowding, a harsh
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232 Table 1: - Number and Types of
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234 27. Arrangements must be made t
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236 35. Figure 1 illustrates some c
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238 Ventilated Improved Double-Pit
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240 etable gardens and fruit trees
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242 tive manner to sustain “soft
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244 Annex 1 II. Public Places C. Ex
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246 Annex 2: - Environmental Sanita
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248 18 Supplies and Transport
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250 Situation Refugee emergencies a
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252 v. Comprehensive planning: Have
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254 of continuing such local purcha
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256 37. Where a suitable rail netwo
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258 iv. Size and weight: packing un
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260 70. When selecting a warehouse
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262 Annex 1: - Standard specificati
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264 Annex 2 - Planning Vehicle Need
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266 3. Fuel and Maintenance Facilit
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268 5. Warehouse documents Whatever
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270 Annex 4 Distribution: 2 copies
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272 19 Voluntary Repatriation
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274 Situation Voluntary repatriatio
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276 during and after their return,
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278 or another to return to their c
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280 untary repatriation operation i
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282 59. Customs formalities: Custom
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284
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286 Linked Cases: Family/Group No:
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288 (i) Spontaneous and self-organi
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290 20 Administration, Staffing and
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292 Introduction 1. The purpose of
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294 communities may come forward to
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296 already represented in that cou
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298 51. Whatever the pressures of t
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300 each trip. The daily log should
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302 Annex 1 - CHECK-LIST FOR THE EM
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304 - Maintenance logs - Construct
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306 ❏ 37. Request Emergency Allot
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308 325 Logistics (procurement, tra
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310 21 Communications
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312 Introduction 1. Good communicat
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314 on the roof of the building or
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316 Annex 1 - Common Communications
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318 22 Coping with Stress
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320 Introduction 1. Stress is a fea
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322 preparation not only includes u
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324 23 Staff Safety
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326 Introduction ◆ The primary re
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328 formation on all possible means
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330 Depending on the circumstances
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332 iv. Ballistic blankets fitted i
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334 24 Working with the Military
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336 Introduction ◆ In humanitaria
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338 personnel, including creating t
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340 Catalogue of Emergency Response
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342 human resources Emergency Prepa
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344 Senior Emergency Administrator
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346 Norwegian and Danish Refugee Co
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348 Swedish Rescue Services Agency
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350 Staff and Office Accommodation
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352 Office Kits The Office Kit comp
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354 Vehicles A stock of 20 vehicles
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356 Emergency Operations Room Based
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358 Kitchen Sets 30,000 Kitchen Set
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360 Emergency Capacities of Non Gov
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362 Refugee Registration Package Th
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364 UNHCR Emergency Fund The purpos
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366 Workshop on Emergency Managemen
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368 Toolbox
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370 Table 1 - Key Emergency Indicat
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372 Table 4 - Screening of New Arri
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374 Table 7 - The Size of Things Co
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376 Table 10 - Conversion Factors T
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378 Memoranda
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380 FRAMEWORK for OPERATIONAL COOPE
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382 e) jointly invite donors, Unite
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384 20. UNHCR and UNDP shall: a) co
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386 MEMORANDUM OF UNDERSTANDING bet
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388 (ii) Operational Activities 18.
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390 including cold chain equipment,
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392 WFP/UNHCR COOPERATION MEMORANDU
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394 Both agencies will agree on the
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396 jointly agreed by UNHCR and WFP
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398 8.8 Joint headquarters-level me
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400 Glossary
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402 Index
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404 Deployment 15, 32, 172, 337, 33
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406 Office - Installation 313, 314
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408
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