September/October 2022

Behind the Scenes
SYSTEMS
Continued from page 16
manufacturing.
Couple this with the capability of being able to
carry out set-ups and minor machinery repairs,
they quickly become the go to guys!
My role, at Selecta, sees me managing and
supervising the technical department, whilst
also providing a technical support service to
customers, specifiers, homeowners and all those
who require specialist technical assistance and
guidance.
From overseeing new customer conversions
and set-ups or advising a homeowner on how
to adjust a hinge, to facilitating product
testing or advising a confused
customers on building regulation
changes, every day is different!
The latest and future proposed
changes to Document L of the
building regulations have seen
further investment in our research
and development programme.
“The latest and future proposed
changes to Document L of the
building regulations have seen
further investment in our research
and development programme”
With our existing ADVANCE 70 system Above: Michele Statham
meeting the 1.2 U-value requirements,
we have been looking at both product and glazing
capabilities to improve this further.
By mid-October, I will have completed a training
course to become a WER / U-value approved
simulator, thus being able to provide further
support to our customer base.
This will aid us further in working towards the
proposed 2025 Document L changes as we invest
more resources in to developing our window and
door solutions. Our company ethos, however, will
remain.
Any new developments and improvements shall
continue to be fabricator and installer friendly,
whilst also being as cost effective as possible for
the fabricator and installer.
Over the last couple of years and within these
behind-the-scenes features, we’ve mentioned
that customer service, support and care remain
high on the agenda. Communication is also key.
Working with the Marketing Manager, Mark
Walker, we have introduced and
launched a number of technical
information sheets and guidance documents.
Guidance and support
We launched two PAS 24 Window and Door
Technical Guidance documents, providing
customers with a simplified and detailed
overview of how to fabricate PAS 24 windows,
single leaf and French doors.
The simple and effective guides itemise each
piece of hardware, its product code and a visual
guide as to where it should be fitted. Feedback
from customers has been extremely positive, with
the main plus point being how simplistic and easy
to understand the documents were.
This was followed up with the “What the F & L?”
Technical Guide, which again was a simplistic
overview of the recent changes to building
regulations Document F and L.
The much talked about trickle vent and U-value
scenarios and permutations were broken down
in to bullet points, thus making the requirements
easier to understand.
These three technical guides are just a couple of
instances of what we do ‘behind the scenes’ to
keep our customers informed and up-to-date with
industry requirements and how to comply.
To be perfectly honest, it’s very difficult to provide
an all-encompassing behind the scenes insight in
to our technical support and services.
Again, it’s an area that is evolving all the time
as we focus on providing a unique, personal and
informative service and support package.
Technically speaking, it’s all about providing
the perfect mix of service, support and
communication to strengthen and enhance our
relationship with our customers.
Contact Selecta Systems:
0121 325 2100
www.selectasystems.com/
@SelectaSystems
18 TF SEPTEMBER / OCTOBER 2022 CONNECTING THE WINDOW, DOOR & ROOF FABRICATION SUPPLY CHAIN