The All-Inclusive Collection Agency: 12 ThingsClients Get for FreeIt’s no secret that MetCredit clients take no risk when sending overdueaccounts for collection. If we don’t collect, you don’t pay.But what is less-known, even to some longtime clients, is just howmany significant things we offer for free, regardless of whether ornot we are successful at collecting a given account. (Spoiler alert: weusually are!)The reality is that not all past-due accounts can be collected, andrecoverability decreases with every day you wait. Very old or statute-barredaccounts, for that reason, are invariably the hardest tocollect.Debtor businesses sometimes run out of funds, and can owe a greatdeal of money to the CRA and secured creditors. If the credit grantorin those cases has no security, it can be hard to apply any leverage,and even credit bureau reporting carries relatively little clout to acorporation that has ceased operations for good due to insolvency.If you use another avenue, such as suing the customer in court, youwill in all likelihood still receive a bill from your lawyer, for hourlyfees and a long list of possible disbursements. Even if you neverstood a snowflake’s chance in Vegas of collecting, you’ll need to paythose fees.At MetCredit, that’s not the way it works. We cover all expensesupfront.Some of these points in themselves contain more than meets the eye.For example, no other Canadian collection agency reports to morecredit bureaus, especially the highly specialized industry-specificones that we do.Reporting unpaid debt to credit bureaus (and updating the reportswhen the debtor pays in full) is expensive and time-consuming—andis not even available through a lawyer or even all collection agencies.It provides valuable leverage against debtors, because an unpaid filein collections hurts the debtor’s credit score and can make it impossibleto get a credit card, loan, mortgage, vehicle lease or even certainkinds of jobs.Another significant cost savings is in disbursement costs. While lawfirms typically charge marked-up fees for out-of-pocket costs likesearches, applications, correction of errors, service of documents,execution of court orders, court fees, judgment certificates, couriers,photocopies, travel, postage and other items, we cover these itemsfor you. (When we do take a debtor to court, as a last resort in a smallpercentage of cases, legal fees that apply are minimized by our efficientin-house legal team.)All in all, it’s an amazing value for our clients.If you haven’t experienced MetCredit’s quick collection and industry-leadingcapabilities, give us a try. I know you’ll be impressed.It gives us a strong incentive to succeed in collecting on your behalf.And it offers tremendous value to our clients.Here are just 12 of the many things MetCredit clients get for free,included in our services for every account you send our way.1. 24/7 online access to load unlimited files, send accounts day ornight and see all your files in one place2. Full commercial and consumer credit bureau reporting to Equifax,Transunion, Dun & Bradstreet as well as regional and specializedindustry-specific credit bureaus3. Credit bureau monitoring4. Credit inquiries on accounts assigned for collection5. Telephone, email, SMS text message and postal campaigns toreach debtors for payment—in the way they prefer to communicate6. Comprehensive skip-tracing services to locate hard-to-find debtors7. Corporate searches as necessary8. Couriers and 3rd party disbursements9. Secure data transfer of client information10. Flexible debtor payments by credit card, Interac eTransfer, InteracOnline, debit card, online & telephone banking, LoadHub, WesternUnion, company cheque—an unmatched number of ways to pay!11. Call centres located in Canada, not offshore12. Customer Service Team available to clients 24/7Author: Brian SummerfeltPresident and CEO of MetCredit,Canada’s top-performing consumer and commercialcollection agency26 HOMEADVICE
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