Savanta_37_online_sample_questions_US

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37 QUESTIONS TO HELP BUYERS OF ONLINE SAMPLES Sampling and project management 18. What information about a project is given to potential participants before they choose whether to take the survey or not? How does this differ by the sources you offer? Respondents are invited via email to projects in which they are sampled. They are given key information on the project, including incentive, assumed LOI, and potential IR. 19. Do you allow participants to choose a survey from a selection of available surveys? If so, what are they told about each survey that helps them to make that choice? Respondents are invited to all projects for which they are sampled via email. They are able to do as many or as few as they wish without penalty. Our panelists also have the option to log into the user portal and view/ take any surveys available to them. 20. What ability do you have to increase (or decrease) incentives being offered to potential participants (or sub-groups of participants) during the course of a survey? If so, can this be flagged at the participant level in the dataset? Incentives are largely set algorithmically depending on the survey length of interview for our internal assets. This is to maintain consistency in our user experience. For our external sampling the incentive would be managed by the sample marketplace who may adjust the incentive levels depending on LOI, IR, and fieldwork needs. 21. Do you measure participant satisfaction at the individual project level? If so, can you provide normative data for similar projects (by length, by type, by subject, by target group)? Survey takers are given the opportunity to give open-text answers at the end of all Savanta surveys. For our internal assets, we collect data periodically through feedback surveys and also offer the opportunity to give feedback on unsubscribing. savanta.com 10
37 QUESTIONS TO HELP BUYERS OF ONLINE SAMPLES Sampling and project management 22. Do you provide a debrief report about a project after it has completed? If yes, can you provide an example? Savanta provides real-time access to survey results and demographic data for projects programed in the Savanta platform. Customers can analyze their data using the AllVue platform at any point during the project, enabling them to create cross breaks, charts, and export the data. For surveys not programed in the Savanta platform, Savanta can provide bespoke reports as requested by the client based on the following metrics: • Total starts • Completes • Screen outs • Over quota • Quality fail • Drop out • Country • Completion rate • Incidence rate • Length of interview • Device used savanta.com 11
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Savanta_37_online_sample_questions_US

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