Interserve Project Services Supply Chain Development

CASE STUDY 4 – SOMERFIELD STORES FRAMEWORK
Introduction
2.34 This case study illustrates how an informed and progressive client can work effectively
with forward looking contractors and their supply chains.
2.35 The Construction Procurement Team at Somerfield Stores had been set the challenge of
dramatically reducing the costs of refurbishing existing stores. Interserve were one of
Somerfield’s eight framework contractors asked to assist in reducing costs through its
supply chain. The case study is based upon the consultant’s work supporting Interserve
in this task.
The client’s collaborative working principles
2.36 To support supply chain improvements Somerfield set out the type of culture it wished to
develop with its supply chain members. This is based on a collaborative working model
as shown in Figure 12.
Figure 12: Collaborative working principles
Collaborative Working Principles
Mobilise
& develop
people
Focus on
customers
values Establish
relationships
Measure
& Develop
continuous
improvement
Deliver
through superior
underlying
value Integrate
Manage
costs
collaboratively
project
activities
Clear client requirements
2.37 Somerfield clearly specified what it required from their construction service suppliers.
This was to:
• Be customer focussed
• Act as a Stakeholder
• Commit to a common vision and values
• Share knowledge
• Develop a relationships based on trust
• Commit to continuous improvement.
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