The Impact of Technology Insertion on Organisations

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HFIDTC/2/12.2.1/1 Version 3 / 21 November 2007 6.2 Manpower Levels and Organisational Size ...................................................................... 28 6.3 Distribution <strong>of</strong> Power and Control ..................................................................................... 29 6.4 Job Enrichment vs Deskilling ............................................................................................ 29 6.5 Information Management and Policy ................................................................................ 31 6.6 <strong>Impact</strong> at the Individual and Group Level ......................................................................... 31 7 <strong>The</strong>ories <strong>of</strong> <strong>Technology</strong> <strong>Impact</strong> ................................................................ 33 7.1 <strong>The</strong>ories <strong>of</strong> <strong>Technology</strong> in Organisations ......................................................................... 33 7.1.1 Optimists and Pessimists........................................................................................ 33 7.1.2 <strong>Technology</strong> Led <strong>The</strong>ories ....................................................................................... 34 7.1.3 Strategic Choice...................................................................................................... 35 7.1.4 Integrationist Models............................................................................................... 35 7.1.5 Chaos <strong>The</strong>ory and Complexity <strong>The</strong>ory ................................................................... 37 8 <strong>The</strong> Introduction <strong>of</strong> <strong>Technology</strong>................................................................ 39 8.1 <strong>The</strong> Reality <strong>of</strong> <strong>Technology</strong> <strong>Insertion</strong> in Organisations ...................................................... 39 8.1.1 Method <strong>of</strong> Implementation ...................................................................................... 40 8.2 Risk Assessment in <strong>Technology</strong> Programmes ................................................................. 41 8.2.1 Risk Assessment Models........................................................................................ 42 8.2.2 Knowledge Management ........................................................................................ 43 9 <strong>Technology</strong> <strong>Insertion</strong> Case Studies.......................................................... 48 9.1 Military ............................................................................................................................... 48 9.1.1 Eur<strong>of</strong>ighter Typhoon ............................................................................................... 48 9.1.2 Armed Forces Health Longitudinal <strong>Technology</strong> Application................................... 49 9.2 Civil.................................................................................................................................... 50 9.2.1 <strong>The</strong> Regional Information Systems Plan ................................................................ 50 9.2.2 London Ambulance Service Computer Aided Despatch ........................................ 51 9.3 Discussion <strong>of</strong> Case Studies .............................................................................................. 53 10 Managing <strong>Technology</strong> <strong>Insertion</strong> ............................................................... 54 10.1 Methods <strong>of</strong> Supporting <strong>Technology</strong> <strong>Insertion</strong> ................................................................... 54 10.1.1 Open Systems Task Analysis ................................................................................. 54 10.1.2 Personnel and Organisational Implications <strong>of</strong> New <strong>Technology</strong> ............................ 54 10.1.3 Discussion <strong>of</strong> OSTA and POINTS Methods ........................................................... 55 iv
HFIDTC/2/12.2.1/1 Version 3 / 21 November 2007 10.2 Tools and S<strong>of</strong>tware to Support Practitioners .................................................................... 55 10.2.1 Supporting <strong>Technology</strong> <strong>Insertion</strong> Programmes ...................................................... 55 10.3 Summary <strong>of</strong> the Extant TI Tools........................................................................................ 60 11 Gaps in <strong>Technology</strong> <strong>Insertion</strong> Capabilities ............................................... 62 11.1 Gaps in Understanding, Methods and Tools .................................................................... 62 11.2 Identifying and Training the <strong>Technology</strong> <strong>Insertion</strong> Practitioners....................................... 63 11.3 Are there any common lessons? ...................................................................................... 63 11.4 Can we predict whether TI will succeed or fail?................................................................ 64 11.5 A Toolkit to Support Practitioners ..................................................................................... 64 11.5.1 Identifying Risks...................................................................................................... 64 11.5.2 Decision Support..................................................................................................... 65 12 Direction <strong>of</strong> Future Work .......................................................................... 66 12.1 Summary and Follow on ................................................................................................... 66 13 References............................................................................................... 67 v
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The Impact of Technology Insertion on Organisations

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