NetBackup Troubleshooting Guide - Zedat

Record All Information
What Were You Trying to Do When the Problem Occurred?
Another important part of defining the problem is to clearly define what you were trying
to do in the first place.
Some questions to ask here are:
◆ What operation was being attempted?
◆ What method were you using? For example, there is more than one way to install
software on a client. There is also more than one possible interface to use for many
operations and some operations can even be performed with a script.
◆ What type of server platform and operating system was involved?
◆ If your site uses both master and media servers, was it a master or a media server?
◆ If a client was involved, what type of client was it?
◆ Have you ever performed the operation successfully in the past? If so, what is
different now?
◆ What is the service pack level?
◆ Are you using operating system software with the latest fixes supplied, especially
those required for use with NetBackup?
◆ Is your device firmware at a level, or higher than the level, at which it has been tested
according to the posted device compatibility lists?
Record All Information
As you define and troubleshoot a problem, always try to capture potentially valuable
information, such as:
◆ NetBackup progress logs
◆ NetBackup Reports
◆ NetBackup Utility Reports
◆ NetBackup debug logs
◆ Media Manager debug logs
◆ On UNIX NetBackup servers, check for error or status messages in the system log or
standard output
◆ Error or status messages in dialogs
◆ On Windows NetBackup servers, check for error or status information in the Event
Viewer Application log
2 NetBackup Troubleshooting Guide