NetBackup Troubleshooting Guide - Zedat

Troubleshooting Installation and Configuration Problems
When this condition exists, you can frequently perform backups but not restores.
“NetBackup Status Code: 174” in the “NetBackup Status Codes and Messages”
chapter provides further explanation. Also see the Media Manager Device
Configuration Guide.
◆ On UNIX, pass-through paths to the tape drives have not been established. Also
see the Media Manager Device Configuration Guide.
2. Check for the following problems with the daemons or services:
◆ Daemons or services do not start during reboot (configure system so this occurs).
◆ Wrong daemons or services are started (problems with media server start up
scripts).
◆ Configuration was changed while daemons or services were running.
◆ On Windows, the %SystemRoot%\System32\drivers\etc\services file
does not have an entry for vmd, bprd, bpdbm and bpcd. Also, ensure there are
entries for the processes for configured robots (see the Media Manager System
Administrator’s Guide for Windows for a list of these processes).
◆ On UNIX, the /etc/services file (or NIS or DNS) does not have an entry for
vmd, bprd, bpdbm, or robotic daemons.
3. If you found and corrected any configuration problems, retry the operation and check
for NetBackup status codes or messages.
a. Check the All Log Entries report for NetBackup errors for the appropriate time
period. This report can show the context in which the error occurred and can
often have specific information that is useful when the error can result from a
variety of problems.
If the problem involved a backup or archive, check the Backup Status report. This
report gives you the status code.
If you find a status code or message in either the Backup Status or All Log Entries
report, go to the “NetBackup Status Codes and Messages” chapter or “Media
Manager Status Codes and Messages” chapter and perform the recommended
corrective actions.
b. If the problem pertains to device or media management and either NetBackup
does not provide a status code or you cannot correct the problem by following the
instructions in status codes chapters, check the system log on UNIX systems, or
the Event Viewer Application log on Windows systems for NetBackup entries.
c. Check appropriate debug logs that are enabled and correct problems you detect.
16 NetBackup Troubleshooting Guide