NetBackup Troubleshooting Guide - Zedat

Problem Report Information
Follow these steps to get debug data for VERITAS support to analyze:
1. If the application does not respond for a long time, it may be hung. However, some
operations can take quite a while to complete. This is especially true in the Activity
Monitor and Reports applications. So, wait for several minutes before assuming the
operation is hung.
If there is no response within several minutes, execute
/usr/openv/java/get_trace under the account where you started the Java
application. This causes a stack trace to be written to the log file.
For example, if you started jnbSA from the root account, start
/usr/openv/java/get_trace as root. Otherwise, the command executes without
error, but fails to add the stack trace to the debug log. This occurs because root is the
only account that has permission to execute the command that dumps the stack trace.
2. Execute /usr/openv/netbackup/bin/goodies/support to get data about your
configuration. Execute this script after completing NetBackup installation and each
time after you change the NetBackup configuration.
3. Provide the support-script output and log file to VERITAS support.
8 NetBackup Troubleshooting Guide