NetBackup Troubleshooting Guide - Zedat

General Test and Troubleshooting Procedures
◆ On Microsoft Windows clients (use the same method as in step c under step 4).
◆ On NetWare clients, see the BPRD setting in the openv\netback\bp.ini file.
◆ Or, instead of the first bullet: On UNIX NetBackup servers, the bprd port number
is in the /etc/services file. On Windows NetBackup servers, set these
numbers in the Client Properties dialog box in the Host Properties window (see
“Using the Host Properties Window” on page 54).
6. Verify that the hosts file or its equivalent contains the NetBackup server name. The
hosts files are:
◆ %SystemRoot%\system32\drivers\etc\hosts (Windows 2000, XP or 2003)
◆ SYS:etc\hosts (NetWare)
◆ /etc/hosts (UNIX)
7. Verify client-to-server connectability by using ping or its equivalent from the client
(step 3 verified the server-to-client connection).
8. If the client’s TCP/IP transport allows telnet and ftp from the server, try these as
additional connectivity checks.
9. For a NetWare client, ensure that the server is not trying to connect when a backup or
restore is already in progress on the client. Attempting more than one job at a time on
these clients, results in a “can’t connect” or similar error.
10. Use the bpclntcmd utility to verify basic client to master server communications.
When run on a NetBackup client, the -pn and -sv options initiate inquiries to the
NetBackup master server (as configured in the server list on the client). The master
server then returns information to the requesting client. For more information, see
“Using bpclntcmd” on page 38.
11. Verify that the client operating system is one of those supported by the client
software.
Verifying Host Names and Services Entries
This procedure is useful if you encounter problems with host names or network
connections and want to verify that the NetBackup configuration is correct. Several
examples follow the procedure.
Note For more information on host names, refer to the “Networks and Hostnames”
appendix in this manual and to the “Rules for Using Host Names in NetBackup”
section in the NetBackup System Administrator’s Guide Volume II.
34 NetBackup Troubleshooting Guide