NetBackup Troubleshooting Guide - Zedat

Preliminary Troubleshooting
Preliminary Troubleshooting
▼ If you are having problems with NetBackup, perform this procedure first.
1. Ensure that your servers and clients are running supported operating system versions
and the peripherals you are using (if any) are supported. See the NetBackup release
notes and the NetBackup device compatibility lists on www.veritas.com for this
information.
2. Check for status codes or messages.
a. Use the All Log Entries report and check for NetBackup errors for the appropriate
time period. This report can show the context in which the error occurred and can
often provide specific information that is useful when the status code can result
from a variety of problems.
If the problem involved a backup or archive, check the Backup Status report. This
report gives you the status code.
If you find a status code or message in either of the above reports, go to the
chapter titled “NetBackup Status Codes and Messages” or “Media Manager
Status Codes and Messages” and perform the recommended corrective actions.
b. If the problem pertains to media or device management and either NetBackup
does not provide a status code or you cannot correct the problem by following the
instructions in “NetBackup Status Codes and Messages” or “Media Manager
Status Codes and Messages”, check the system log on UNIX servers, or the Event
Viewer Application log on Windows servers. This log can show the context in
which the error occurred and the error messages are usually descriptive enough
to point you to a problem area.
c. Check applicable debug logs that are enabled and correct problems you detect.
If these logs are not enabled, enable them before retrying the failed operation (see
the “Using Logs and Reports” chapter).
d. If you performed corrective actions, retry the operation. If you did not perform
corrective actions or the problem persists, go to step 3 below.
3. If you encountered the problem:
◆ During a new installation
◆ During an upgrade installation
◆ After making changes to an existing configuration
Then, go to “Troubleshooting Installation and Configuration Problems” on page 14.
10 NetBackup Troubleshooting Guide