NetBackup Troubleshooting Guide - Zedat

General Test and Troubleshooting Procedures
PC Clients
▼ To resolve network communication problems with PC clients
1. Before retrying the failed operation:
◆ Increase the logging level on the client (see the user’s guide for the client).
◆ On the NetBackup server, create a bprd debug log directory and on the clients
create a bpcd debug log.
◆ On the NetBackup server, set the Verbose level to 1 on the TroubleShooting tab in
the NetBackup Client Properties dialog. To display this dialog, start the Backup,
Archive, and Restore interface and click NetBackup Client Properties on the File
menu (also see “Using the Host Properties Window” on page 54).
2. If this is a new client, verify the client and server names in your NetBackup
configuration as explained in “Verifying Host Names and Services Entries” on
page 34.
3. Verify basic network connectivity between client and server by pinging from the
server to the client and from the client to the server. Use the following command:
ping hostname
Where hostname is the name of the host as configured in:
◆ NetBackup policy configuration
◆ WINS
◆ DNS (if applicable).
◆ hosts file in the system directory:
%SystemRoot%\system32\drivers\etc\hosts (Windows 2000, XP, 2003)
If ping succeeds in all instances, it verifies basic connectivity between the server and
client.
If ping fails, you have a network problem outside of NetBackup that must be
resolved before proceeding. As a first step, verify the workstation is turned on, as this
is a common source of connection problems with PC workstations.
4. On Microsoft Windows or NetWare clients, check the NetBackup Client service:
32 NetBackup Troubleshooting Guide