NetBackup Troubleshooting Guide - Zedat

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Chapter 4. Using NetBackup Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115 Analysis Utilities for NetBackup Debug Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115 Installation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 Output Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 How to Run the Log Analysis Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 Chapter 5. NetBackup Status Codes and Messages . . . . . . . . . . . . . . . . . . . . . . . 121 Status Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122 Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313 Chapter 6. Media Manager Status Codes and Messages . . . . . . . . . . . . . . . . . . . . 355 Status Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355 Using Debug Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 356 Media Manager Status Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 356 Device Configuration Status Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 420 Format Optical Status Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 444 Device Management Status Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 450 Robotic Status Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 471 Robotic Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 489 Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 494 Chapter 7. Disaster Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 533 Recommended Backup Practices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 534 Selecting Files To Back Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 534 Bare Metal Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 535 Critical Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 535 Full Backup After Catalog Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 535 Online Catalog Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 535 Online Catalog Backup Disaster Recovery Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . 535 Online Catalog Disaster Recovery Information E-mail . . . . . . . . . . . . . . . . . . . . . . 536 vi NetBackup Troubleshooting Guide
Identifying the Correct Catalog Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 536 Catalog Recovery Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 536 Master and Media Server Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 536 Disk Recovery Procedures for UNIX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 537 Recovering the Master Server Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 537 Recovering the NetBackup 6.0 Media Server Disk . . . . . . . . . . . . . . . . . . . . . . . . . . 542 Recovering the Client Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 542 Disk Recovery Procedures for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 543 Recovering the Master Server Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 543 Recovering the NetBackup 6.0 Media Server Disk . . . . . . . . . . . . . . . . . . . . . . . . . . 549 Recovering the Client Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 549 Catalog Recovery from an Online Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 552 Recovering the Entire Catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 553 Recovering the Catalog Image File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 560 Recovering Relational Database Files from an Online Catalog Backup . . . . . . . . 568 Recovering NetBackup Access Management Components . . . . . . . . . . . . . . . . . . . 571 Recovering the Catalog Using a Copy of an Online Catalog Backup . . . . . . . . . . 572 Recovering the Catalog Without the Disaster Recovery File . . . . . . . . . . . . . . . . . . 573 User-Directed Online Catalog Recovery from the CLI . . . . . . . . . . . . . . . . . . . . . . . 576 Restoring Files from an Online Catalog Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . 579 Unfreezing Online Catalog Recovery Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 580 Catalog Recovery From Offline Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 581 Identifying the Most Recent Catalog Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 582 NetBackup Catalog Recovery Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 586 Recovering the Entire Catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 587 Recovering Catalog Image Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 591 Recovering NetBackup Relational Database Files . . . . . . . . . . . . . . . . . . . . . . . . . . . 593 Recovering Catalogs From an NDMP-Attached Tape Drive . . . . . . . . . . . . . . . . . . 596 Recovering NetBackup Access Management Components . . . . . . . . . . . . . . . . . . . 597 5.x Media Server Catalog Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 598 Contents vii
Page 1 and 2: N15281C September 2005 VERITAS NetB
Page 3 and 4: Contents Preface . . . . . . . . .
Page 5: Submitting Unified Logging Files to
Page 9 and 10: Preface Getting Help This guide exp
Page 11 and 12: Accessibility Features a. From the
Page 13 and 14: Introduction This chapter explains
Page 15 and 16: Troubleshooting the Problem ◆ Che
Page 17 and 18: Problem Report Information General
Page 19 and 20: _____ Media Manager debug logs ____
Page 21 and 22: Troubleshooting Procedures This cha
Page 23 and 24: 4. Ensure that the server and clien
Page 25 and 26: On NetBackup master servers: ◆ Ne
Page 27 and 28: Troubleshooting Installation and Co
Page 33 and 34: General Test and Troubleshooting Pr
Page 37 and 38: ▼ To test the media server and cl
Page 43 and 44: ◆ If there is no problem with the
Page 47 and 48: ▼ To verify the client and server
Page 57 and 58:
General Test and Troubleshooting Pr
Page 59 and 60:
Page 61 and 62:
Page 63 and 64:
Discussion for Example 4: Clients i
Page 65 and 66:
Discussion for Example 5: Server Co
Page 67 and 68:
Resolving Problems Related to a Ful
Page 69 and 70:
Resolving Problems Related to PBX R
Page 71 and 72:
Resolving Problems Related to PBX c
Page 73 and 74:
1. Start the needed service. Resolv
Page 75 and 76:
Resolving Problems Related to Unava
Page 77 and 78:
Troubleshooting NBU in a SAN Enviro
Page 79 and 80:
Troubleshooting NBU in a SAN Enviro
Page 81 and 82:
Backup Performance and NIC Cards e9
Page 83 and 84:
Using Logs and Reports NetBackup pr
Page 85 and 86:
Reports Reports NetBackup provides
Page 87 and 88:
Log locations Debug Logs on Servers
Page 89 and 90:
Processes Using Unified Logging Deb
Page 91 and 92:
Unified Logging: Originator IDs and
Page 93 and 94:
Debug Logs on Servers Here are exam
Page 95 and 96:
vxlogmgr -d -o nbrb -a Example outp
Page 97 and 98:
Debug Logs on Servers You can chang
Page 99 and 100:
Debug Logs on Servers /usr/openv/lo
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NetBackup Server Legacy Debug Logs
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◆ bpbkar (client process only)
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Debug Logs on Servers ◆ For compa
Page 107 and 108:
List of Storage Units Debug Logs on
Page 109 and 110:
UNIX Client Debug Logs: Legacy Logg
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Legacy Debug Logging on PC Clients
Page 113 and 114:
PC Client Debug Logs: Legacy Loggin
Page 115 and 116:
Media Manager Logs Media Manager Lo
Page 117 and 118:
Media Manager Logs Media Manager re
Page 119 and 120:
Windows Event Viewer Logging Option
Page 121 and 122:
Troubleshooting the Administration
Page 123 and 124:
▼ To enable detailed debug loggin
Page 125 and 126:
Data types Data Types for Fields Fi
Page 127 and 128:
Using NetBackup Utilities Several u
Page 129 and 130:
Analysis Utilities for NetBackup De
Page 131 and 132:
importtrace Analysis Utilities for
Page 133 and 134:
NetBackup Status Codes and Messages
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Status Codes ◆ On a UNIX system,
Page 137 and 138:
3) Status Codes If Microsoft Volume
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Status Codes 5. For OpenVMS clients
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Recommended Action: Status Codes 1.
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Status Codes ◆ If the path specif
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Status Codes ◆ The files to back
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NetBackup Status Code: 17 Message:
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Status Codes ◆ The media server m
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Status Codes 7. If the above action
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Status Codes 1. Check the NetBackup
Page 155 and 156:
3. Verify that the server list spec
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Status Codes Explanation: A child o
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Status Codes Explanation: A NetBack
Page 161 and 162:
Page 163 and 164:
Status Codes Use your system’s ps
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◆ On the server, create a bpbrm d
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To check the validity of an evaluat
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1. Enable detailed debug logging:
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Status Codes Explanation: The backu
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Status Codes c. Verify that the Net
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5. On Windows clients, check the fo
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Status Codes Recommended Action: Ve
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Status Codes c. On other PC clients
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Status Codes Note For the target ve
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Status Codes To increase the amount
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Status Codes ◆ When backing up a
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Status Codes ◆ NetBackup Problems
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◆ Incorrect drive configuration.
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Status Codes 5. Verify that the Med
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Status Codes ◆ If the volume is i
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Status Codes ◆ The Media Manager
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Page 199 and 200:
Page 201 and 202:
Page 203 and 204:
Status Codes Bpnbat WhoAmI -cf “c
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Status Codes Explanation: One or mo
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Status Codes high water mark would
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Status Codes ◆ On Microsoft Windo
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Status Codes Explanation: To use Ad
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Page 215 and 216:
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Status Codes ◆ bpfis legacy log,
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Status Codes (running slightly behi
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Status Codes 19:13:07.686 [14981]
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Status Codes ◆ When using a snaps
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Status Codes 1. Examine the NetBack
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Status Codes 4. Execute bpauthsync
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Status Codes Explanation: A backup
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Status Codes Explanation: An operat
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On UNIX systems, if the bptm debug
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Status Codes Recommended Action: Ch
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Status Codes ◆ If the problem is
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Status Codes 1. Retry the backup ei
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Status Codes Explanation: When chec
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Status Codes 3. Verify that the mas
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a. Verify that the bpcd entries are
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Status Codes Explanation: The maste
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Status Codes Explanation: The NetBa
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Status Codes 3. For detailed troubl
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Status Codes Recommended Action: Cr
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Status Codes 1. If this involves a
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Status Codes ◆ On Macintosh clien
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NetBackup Status Code: 246 Status C
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Page 265 and 266:
Status Codes Recommended Action: En
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Page 269 and 270:
Explanation: Vault encountered erro
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Status Codes ◆ Inventory the robo
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(where xxx is the session id) Corre
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UNIX: /usr/openv/netbackup/logs/vau
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Page 279 and 280:
Page 281 and 282:
Status Codes Explanation: This erro
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Status Codes Explanation: The speci
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Page 287 and 288:
Status Codes Explanation: This erro
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Status Codes NetBackup-Java interfa
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Status Codes successful creation of
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Status Codes Explanation: The NetBa
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Page 297 and 298:
Status Codes Explanation: The bpsyn
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Page 301 and 302:
Status Codes bptm/bpdm binaries on
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Status Codes If you do not get the
Page 305 and 306:
Page 307 and 308:
Status Codes Explanation: The bpcoo
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Status Codes Explanation: The sched
Page 311 and 312:
address of the listen socket relies
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Status Codes Recommended Action: Th
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Explanation: The bpsynth process wa
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Status Codes Recommended Action: En
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Status Codes /usr/openv/netbackup/l
Page 321 and 322:
Page 323 and 324:
Status Codes 1. For detailed inform
Page 325 and 326:
Messages 1. Determine the action th
Page 327 and 328:
a session is already running for th
Page 329 and 330:
cannot find requested volume pool i
Page 331 and 332:
client backup was not attempted (Ne
Page 333 and 334:
container database lock operation f
Page 335 and 336:
EC_end (NetBackup Status Code 115)
Page 337 and 338:
events out of sequence - image inco
Page 339 and 340:
failure occurred while updating the
Page 341 and 342:
internal error 615 (NetBackup Statu
Page 343 and 344:
invalid media type specified in the
Page 345 and 346:
media manager found wrong tape in d
Page 347 and 348:
network read failed (NetBackup Stat
Page 349 and 350:
no target storage unit was specifie
Page 351 and 352:
RB max reallocation tries exceeded
Page 353 and 354:
server is not the master server (Ne
Page 355 and 356:
system call failed (NetBackup Statu
Page 357 and 358:
the image was not created with TIR
Page 359 and 360:
there was a conflicting specificati
Page 361 and 362:
unable to obtain process id, getpid
Page 363 and 364:
unimplemented feature (NetBackup St
Page 365 and 366:
vmchange eject verify not respondin
Page 367 and 368:
Media Manager Status Codes and Mess
Page 369 and 370:
Media Manager Status Codes 3. Verif
Page 371 and 372:
Media Manager Status Codes 3. Ensur
Page 373 and 374:
Media Manager Status Codes 1. Exami
Page 375 and 376:
Media Manager Status Codes Explanat
Page 377 and 378:
Explanation: A database file could
Page 379 and 380:
Media Manager Status Code: 36 Messa
Page 381 and 382:
Page 383 and 384:
1. Verify that the correct version
Page 385 and 386:
Page 387 and 388:
Page 389 and 390:
Page 391 and 392:
Page 393 and 394:
Page 395 and 396:
Page 397 and 398:
Media Manager Status Codes volumes
Page 399 and 400:
Media Manager Status Codes Recommen
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Page 403 and 404:
Page 405 and 406:
Page 407 and 408:
Recommended Action: Media Manager S
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Page 411 and 412:
Page 413 and 414:
Page 415 and 416:
Page 417 and 418:
Page 419 and 420:
Page 421 and 422:
Page 423 and 424:
Page 425 and 426:
Media Manager Status Codes 1. See t
Page 427 and 428:
Page 429 and 430:
Media Manager Status Codes If neede
Page 431 and 432:
Media Manager Status Code: 194 Mess
Page 433 and 434:
◆ Run tpautoconf -get_gdbhost on
Page 435 and 436:
Device Configuration Status Codes 1
Page 437 and 438:
Device Configuration Status Code: 1
Page 439 and 440:
Device Configuration Status Codes R
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Page 443 and 444:
Page 445 and 446:
Device Configuration Status Codes M
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Page 449 and 450:
Page 451 and 452:
Page 453 and 454:
Device Configuration Status Codes 1
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Recommended Action: Device Configur
Page 457 and 458:
Recommended Action: None. Format Op
Page 459 and 460:
Format Optical Status Codes 1. Exam
Page 461 and 462:
Format Optical Status Codes 1. Exam
Page 463 and 464:
Device Management Status Code: 4 Me
Page 465 and 466:
Device Management Status Code: 10 M
Page 467 and 468:
Device Management Status Code: 19 D
Page 469 and 470:
Device Management Status Codes cond
Page 471 and 472:
Device Management Status Codes 1. E
Page 473 and 474:
Device Management Status Code: 40 M
Page 475 and 476:
Device Management Status Codes Expl
Page 477 and 478:
Device Management Status Codes Reco
Page 479 and 480:
Device Management Status Codes Reco
Page 481 and 482:
Device Management Status Codes Expl
Page 483 and 484:
Recommended Action: Robotic Status
Page 485 and 486:
Robotic Status Codes 1. Stop any ro
Page 487 and 488:
Robotic Status Codes 1. Examine com
Page 489 and 490:
Robotic Status Code: 214 Message: R
Page 491 and 492:
Robotic Status Codes 1. Examine com
Page 493 and 494:
Robotic Status Codes time the EMM d
Page 495 and 496:
Robotic Status Codes needed and res
Page 497 and 498:
Robotic Status Codes Recommended Ac
Page 499 and 500:
Robotic Status Code: 251 Message: M
Page 501 and 502:
Robotic Status Code: 260 Message: R
Page 503 and 504:
Robotic Error Codes 1. Examine comm
Page 505 and 506:
Robotic Error Codes 1. Restart the
Page 507 and 508:
(Device Configuration Status Code 3
Page 509 and 510:
cannot connect to robotic software
Page 511 and 512:
Current version does not support re
Page 513 and 514:
Drive is currently assigned (Device
Page 515 and 516:
Error in SEMAPHORE operation (Robot
Page 517 and 518:
failed to initialize a connection t
Page 519 and 520:
invalid database host (Media Manage
Page 521 and 522:
invalid number of cleanings (Media
Page 523 and 524:
Invalid SCSI logical unit number fo
Page 525 and 526:
media ID is not the specified media
Page 527 and 528:
No cleaning tape is defined in the
Page 529 and 530:
Physical drive is not available (Ro
Page 531 and 532:
Request terminated because of volum
Page 533 and 534:
Robot busy, inject operation in pro
Page 535 and 536:
Robotic arm has no addressable hold
Page 537 and 538:
The drive is DOWN (Device Managemen
Page 539 and 540:
tpformat: Cannot seek (Format Optic
Page 541 and 542:
unable to open the device test stat
Page 543 and 544:
volume is not in specified pool (Me
Page 545 and 546:
Disaster Recovery Effective disaste
Page 547 and 548:
Bare Metal Restore Recommended Back
Page 549 and 550:
Disk Recovery Procedures for UNIX D
Page 551 and 552:
◆ “Catalog Recovery from an Onl
Page 553 and 554:
◆ “Catalog Recovery from an Onl
Page 555 and 556:
Disk Recovery Procedures for Window
Page 557 and 558:
install_path\NetBackup\bin\bpdown i
Page 559 and 560:
Disk Recovery Procedures for Window
Page 561 and 562:
Recovering the NetBackup 6.0 Media
Page 563 and 564:
5. Install any NetBackup patches th
Page 565 and 566:
Recovering the Entire Catalog Catal
Page 567 and 568:
Catalog Recovery from an Online Bac
Page 569 and 570:
Note If this is part of a server re
Page 571 and 572:
Page 573 and 574:
Page 575 and 576:
4. The wizard waits while NetBackup
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7. The final screen indicates that
Page 579 and 580:
Note You can now recover the NetBac
Page 581 and 582:
4. Re-create an empty database. UNI
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Page 585 and 586:
Page 587 and 588:
Console. Or, start the wizard from
Page 589 and 590:
Page 591 and 592:
Restoring Files from an Online Cata
Page 593 and 594:
Catalog Recovery From Offline Backu
Page 595 and 596:
UNIX: Catalog Recovery From Offline
Page 597 and 598:
Windows: Catalog Recovery From Offl
Page 599 and 600:
Recovering the Entire Catalog Catal
Page 601 and 602:
Example 1 Catalog Recovery From Off
Page 603 and 604:
Recovering Catalog Image Files Cata
Page 605 and 606:
Recovering NetBackup Relational Dat
Page 607 and 608:
Enter the following commands in the
Page 609 and 610:
Catalog Recovery From Offline Backu
Page 611 and 612:
5.x Media Server Catalog Recovery I
Page 613 and 614:
Functional Overview A This appendix
Page 615 and 616:
Starting NetBackup Master Server On
Page 617 and 618:
Backups and Archives - UNIX Clients
Page 619 and 620:
Backup and Restore Functional Descr
Page 621 and 622:
Backup to Disk The overall process
Page 623 and 624:
Master Server Master or Media Serve
Page 625 and 626:
14. nbgenjob reports the snapshot d
Page 627 and 628:
Backups and Archives - NetWare Clie
Page 629 and 630:
Bpsynth makes a synthetic image in
Page 631 and 632:
NetBackup Catalog Backups Backup an
Page 633 and 634:
Page 635 and 636:
Page 637 and 638:
Restore Processes Backup and Restor
Page 639 and 640:
Restore from Tape or Optical Master
Page 641 and 642:
Restores - Windows Clients Backup a
Page 643 and 644:
Restores of Catalog Backups Backup
Page 645 and 646:
NetBackup Directories and Files Bac
Page 647 and 648:
Page 649 and 650:
NetBackup Programs and Daemons Back
Page 651 and 652:
NetBackup Daemons and Programs (con
Page 653 and 654:
Page 655 and 656:
Page 657 and 658:
Page 659 and 660:
Media Manager Functional Descriptio
Page 661 and 662:
Media and Device Management Process
Page 663 and 664:
Shared Storage Option Management Pr
Page 665 and 666:
Barcode Operations Media Manager Fu
Page 667 and 668:
Media Manager Components Media Mana
Page 669 and 670:
Media Manager Daemons and Programs
Page 671 and 672:
Page 673 and 674:
Page 675 and 676:
Networks and Hostnames B In a confi
Page 677 and 678:
The requesting client is the value
Page 679 and 680:
Robotic Test Utilities Each of the
Page 681 and 682:
2. Select a robot and press Enter.
Page 683 and 684:
Index Numerics 3pc.conf file 217 5.
Page 685 and 686:
D UNIX disk recovery 542 Windows di
Page 687 and 688:
debug, introduction 74 event viewer
Page 689 and 690:
R raw partitions backup process 604
Page 691:
overview 662 query string overview
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