2012 100 - Networld Media Group

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46 CVS/CAREMARK Reversing two years of decline, CVS/ Caremark expects <strong>2012</strong> profits to grow 11 percent to 15 percent based on its acquisition of Universal American Corp.’s Medicare Part D business, a deal with health insurer Aetna Inc., better drug pricing, and billions of dollars in 47 VICTORIA’S SECRET Victoria’s Secret is all about differentiation, according to Stuart Burgdoerfer, CFO of Victoria’s Secret parent Limited Brands Ltd. “We really have unique products, a leading position [and] with respect to our brands, no obvious immediate close competition.” The Columbus, Ohio-based specialty apparel retailer posted a 12 percent gain in comparable sales for the 11 months through December 2011. While Limited registered revenue growth across all of its major brands, Victoria’s Secret was the major growth driver for Q3, with U.S. stores registering a comp sales 45 new contract wins. Furthermore, chief rival Walgreen Co. has failed to replace its contract with employee-benefits manager Express Scripts. Valued at more than $5 billion in annual drug sales, the lapsed contract will put approximately 90 million prescriptions increase of 12 percent, benefiting from the wide array of its assortment, which includes major third-quarter launches such as Showstopper Bra, PINK, the Heartbreaker Bra, the Unforgettable AMERICAN GIRL Mattel’s American Girl line of dolls, accessories, books, and (more recently) movies, has dominated the big and expensive ($95) doll market for a quarter-century by building its brand with unwavering focus on its core customers (girls, their mothers and their grandmothers), an ability to identify and fill gaps in the market for their customers and a commitment to connecting with its customers beyond the actual sale. Since its first mail-order catalog debuted in 1986, American Girl has sold more than 20 million dolls and 135 million books that tell the stories of its dolls representing different periods in American history. up for grabs. With 43 percent of CVS stores located within one mile of a Walgreens (85 percent are within five miles), CFO Dave Denton expects to pick up as many as 23 million of those prescriptions, which would boost profits by as much as 11 cents a share. Bra and the Gorgeous Bra. The company also registered an 8 percent revenue increase in Victoria’s Secret direct channel, driven primarily by PINK, sleepwear, panties and knit clothing. In March, the company introduced three versions of its “Incredible” bra, a supersoft push-up that is more comfortable than earlier versions. An accompanying Incredible fragrance is a mixture of magnolia, pear and sandalwood and described as “fruity, feminine and surprisingly clean smelling.” The bra’s predecessor, “Miraculous,” boosted busts by as much as two cup sizes. 26
48 PUBLIX DICK’S SPORTING GOODS Publix Super Markets has offered exceptional customer service for more than 80 years, operating 1,000 locations through one of the worst economic downturns in history without laying off a single employee. Publix is the country’s largest employee-owned supermarket and the fourth-largest operator of traditional supermarkets overall, behind Kroger, Supervalu, and Safeway. George Jenkins — or Mr. George, as he is still known within the company — launched his serviceoriented supermarket in 1930 and immediately embarked on an expansion effort that has yet to abate. Publix continues to grow at a time when many other businesses are stagnating. The retailer’s latest growth efforts include a hybrid store that melds its GreenWise organic format with its more conventional stores. Publix’s second-quarter 2011 net income rose 9.7 percent, to $382.4 million. Total sales increased 5.8 percent, to $6.6 billion, with samestore sales up 4.2 percent. 49 Dick’s Sporting Goods dates back to 1948 when Richard Stack (father of current CEO Edward Stack) opened a bait-and-tackle store in Binghamton, N.Y. When Edward took over as CEO in 1984, only two stores were in existence. Today Pittsburghbased Dick’s is the largest sporting goods retailer in the country, with 474 namesake stores in 42 states and 81 Golf Galaxy stores in 30 states. Dick’s still has abundant top-line growth opportunity with plans for 400 more stores over the next several years to build out its presence on the West Coast. Dick’s has succeeded where other big-box sporting goods efforts have failed by catering to serious enthusiasts who want a big selection and an engaging in-store experience. Each Dick’s location features stores within the store, such as the Golf Shop, the Lodge and Perfect Season, which highlight whatever sport is then in season. 50 BUILD-A-BEAR WORKSHOP The interactive entertainment retailer Build-A-Bear Workshop invites guests to create their own customized stuffed animals. Digital Signage Today named Build-A-Bear’s new Digital HearMe Sound Stations one of the top 10 coolest digital signage deployments of 2011. The self-service kiosk is highly visible, located near the entrance and “ChooseMe” area where guests first select their “new friends.” The stations bring a new experience to the customers while reducing time to market for new sounds — automatically linking the sound purchase to a POS system and improving personalization through a record-your-own sound module. Digial Signage Today rates the experience as “fun for kids and easy to understand for grandma.” 27
Page 1 and 2: TOP 2012 100
Page 3 and 4: WELCOME to the 2012 edition of the
Page 5 and 6: pia Snowe called the incentive “a
Page 7 and 8: Retail sales are expected to grow a
Page 9 and 10: trend toward shoppers using brickan
Page 11 and 12: Prosper Mobile Insights has found t
Page 13 and 14: 13 RETAIL CRM The future of retail
Page 15 and 16: 19 TRADER JOE’S Privately owned T
Page 17 and 18: 25 TIFFANY 26 STARBUCKS According t
Page 19 and 20: 28 DISNEY 29 DIGITAL SIGNAGE Follow
Page 21 and 22: 33 GROUPON/LIVINGSOCIAL/ETC. The ex
Page 23 and 24: 39 POP-UP SHOPS Although pop-ups ha
Page 25: 42 TARGET After spending two years
Page 29 and 30: 54 BEST BUY EBAY Best Buy is taking
Page 31 and 32: 57 RETAIL CROWDSOURCING Crowdsourci
Page 33 and 34: 63 IN-STORE AUDIO While advertising
Page 35 and 36: 70 T MOBILE 71 TWITTER T-Mobile’s
Page 37 and 38: 74 ETHNIC RETAIL The café inside W
Page 39 and 40: 80 FAMILY DOLLAR While other retail
Page 41 and 42: 86 87 RETAIL AT AIRPORTS With malls
Page 43 and 44: 90 ELECTRONIC SHELF LABELS Given th
Page 45 and 46: 96 AUTOZONE Auto parts chain AutoZo
Page 48: DRIVE CUSTOMER ENGAGEMENT AND BUILD

2012 100 - Networld Media Group

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