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Communities Advancing Resilience Toolkit (CART ... - OU Medicine

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time limits. Choose a location(s) without distractions that is comfortable for you and your<br />

subjects.<br />

Step 6: Conduct the interview. When you meet with a key informant, once again identify<br />

yourself and the organization you represent and explain the purpose of the interview and<br />

how results will be used. Ask your subject if he/she has any questions before you start the<br />

interview. Ask one question at a time, listen (and let your subject know you are listening<br />

by commenting occasionally), and take notes. Remain neutral in asking questions and<br />

listening to responses. Stay focused on the purpose and structure of the interview, taking<br />

care to maintain control so that your subject does not take too long to answer questions<br />

or stray off topic. Maintain eye contact while taking notes. When you complete the<br />

interview, thank your subject and tell him/her how to get in touch with you should he/she<br />

so desire. Also send a written thank you note following the interview.<br />

Step 7: Analyze the interview. Immediately after each interview, make additional notes<br />

regarding responses and observations and summarize key points so you will not forget<br />

them. Consider your subject’s objectives, needs, and interests when assessing the<br />

accuracy of the information gathered.<br />

Considerations<br />

Probes. Probing is used to draw out a subject, to gather additional information related to<br />

a response, or to clarify or correct misunderstandings. Examples of probing are: “Can you<br />

tell me more?” and “Are there other examples?”<br />

Tape recording. If you plan to tape record interviews, you must<br />

obtain permission from your subjects. If taping, verify that the<br />

recorder is working and take notes as well just in case the recorder<br />

fails.<br />

Alternative arrangements. Face-to-face interviews permit you to<br />

observe facial expressions and body language, but they are more<br />

time consuming and may be less convenient for your subjects than<br />

alternative approaches such as email or telephone interviews.<br />

While email interviews allow your informants to answer questions<br />

<strong>Communities</strong> <strong>Advancing</strong> <strong>Resilience</strong> <strong>Toolkit</strong> (<strong>CART</strong>) Page 14

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