Communities Advancing Resilience Toolkit (CART ... - OU Medicine

Soliciting
Probing
Providing alternative responses that can be effective after
summarizing what has already been said such as, “What do
the rest of you think?”
Making statements that draw out a participant, gather
additional information related to a response, or clarify or
correct misunderstandings. Examples of probing are: “Can
you tell me more?” and “Are there other examples?”
Participant types. The facilitator should recognize and be comfortable managing various
role types that are often evident in groups. These include, for example:
• The caregiver who wants to take care of everyone and does not like any
conflicting opinions. This person tries to rescue those who are uncomfortable.
• The rambler who goes off topic and never gets to the point.
• The uncooperative and hostile person who does not want to be there and lets
everyone know it. This type will challenge the facilitator.
• The superior person who is judgmental and acts as if he/she is better than other
participants. This person will attempt to dominate weaker members of the group.
• The withdrawn person who is content to listen only, without contributing.
• The cooperative person, who is both a good listener and contributor, is a joy to
have in the group.
Human subjects protections. You should not need to collect personal health information.
If you decide to do so, you will need to work with a recognized institutional
review board to ensure that human subjects protections (including
consent processes) are in place. When using consent forms, the
facilitator should review confidentiality concerns and
requirements at the beginning of the session. Every effort
should be made to protect participant identities. Only first
names should be used in the session. Nonetheless, with
community conversations, it is impossible to guarantee
confidentiality.
Communities Advancing Resilience Toolkit (CART) Page 28