BRUSSELS SOFTWARE CLUSTER - Bruxelles Invest & Export

dIalog SolutIonS
CuStomer relatIonShIp management (Crm)
rue des pères Blancs 4 B-1040
Brussels (Belgium)
phone : +32 2 737 67 02
fax : +32 2 737 67 00
e-mail :
info@dialogsolutions.com
website :
www.dialogsolutions.com
Contact person
Alexandre VAndERMEERSCH
function
CEO
date of establishment
2008
number of employees (in Brussels)
7
activities in others countries
France, The netherlands, US
30
SOFTWARE IN BRUSSELS
general description
dialog Solutions is the specialist of software & services
for market research & marketing. we provide
solutions for companies willing to engage online
with users: private community software, social
community software, social widgets to showcase
conversation on a website.
Our clients come to see us to generate insights
in private communities, raise their brand equity,
number of leads & conversion rates through smart
use of social media conversations. we are the undisputed
leader for innovative software & services
to bring ROI from online conversations.
developed products
we have developed the following software:
private communities (Brandialog)
A private, secure micro-community for generating
customer insight with a group of 100-500 users.
Brandialog offers micro-survey, themed discussions,
multi-media reactions, voting & numerous
other features to drive insights into a private
community, available only upon invitation. Private
communities are great to explore issues, co-create
campaigns, products, give missions to people, etc...
Community software (dialog Cube)
web Conversation software tailored to the specific
features of the social web. dialogCube is the next
generation online forum, with enables quick categorization,
full inclusion of social conversations,
& better, more profound reach & engagement of
end users. Conversations can start on Twitter then
continue on the platform, to finish on a Facebook
page.
Social media tools & plugins
(dialogfeed)–cfr www.dialogfeed.com
Social Media Conversations on your website,
smartly. dialogfeed enables clients to monitor their
key social channels, respond to users and republish
their content & conversation into widgets on
various web sites. dialogfeed is used to manage
social media presence, boost revisits, 'humanize'
a brand by showing faces, drive conversion rates
by showcasing testimonials, etc...
targets and references
we work mostly in B2C across all sectors, and
sometimes in B2B.
Our clients include L'Oréal, danone, dB Apparell
(dIM), MasterCard, deutsche Bank, Touring, FIEB,
Stassen, delta Lloyd Life, EXKi, newtree, Electrabel
(GdF Suez) and many others
Innovative aspects/advantages
Our software is highly innovative on the following
aspects:
■ dedicated to specific business roles: private
community to boost research, community
software to boost engagement, Search engine
optimization, conversion rates
■ next-generation: the social web has evolved,
but it does not mean everything should
happen in social media. Our software takes
into account social media by natively including
it
■ Globally unique features: a smart aggregation
of social conversations into one or multiple
widgets, with appropriate control to hide/
highlight specific conversation. dialogfeed is
the first & best tool for the emerging field of
'Social Content Optimization'