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20<br />
Key exclusions applying to the policy<br />
• Maximum trip duration is 31 days for<br />
each trip.<br />
• Cover ceases on your 71st birthday (65th<br />
for winter sports cover).<br />
• Travel insurance is not valid for trips in<br />
the UK except for trips with pre-booked<br />
accommodation for a minimum of<br />
three days.<br />
• Any pre-existing medical condition that has not<br />
been accepted by our Customer Services Team<br />
before you start your trip. Please see the ‘Words<br />
with special meanings’ section of the policy<br />
wording for ‘Pre-existing medical conditions’.<br />
• Any claim arising from circumstances or an event<br />
you could reasonably foresee or knew about<br />
when you bought this insurance or booked<br />
the trip, and that you knew could lead to your<br />
trip being cancelled or curtailed e.g. a serious<br />
medical condition of a relative, colleague or<br />
travelling companion.<br />
• Children and infants aren’t covered for<br />
independent travel under this policy.<br />
• Any insured person aged under 16 or over 64 will<br />
not receive the full Personal Accident benefit.<br />
Please see the Personal Accident section of the<br />
policy booklet.<br />
• Any insured person aged under 16 will not<br />
receive the full Personal Money (cash) benefit.<br />
Please see the Personal Money section of the<br />
Terms and Conditions.<br />
For further details of exclusions and conditions<br />
please refer to the full terms and conditions on<br />
PAGE 55<br />
Do you already have travel insurance?<br />
When your current travel insurance policy<br />
is due for renewal, it might be worth<br />
comparing its cover with what your<br />
Ultimate Reward Current Account offers.<br />
• Call us on 08451 24 14 00 to find out more.<br />
General information<br />
You can complain about Worldwide Travel<br />
Insurance by calling us on 08450 71 90 69 or<br />
by writing to The Customer Relations Office,<br />
FirstAssist Insurance Services Limited, 1 Drake<br />
Circus, Plymouth, PL1 1QH. If a complaint is<br />
not settled, you may be able to refer it to the<br />
Financial Ombudsman Service who will undertake<br />
an independent and impartial review of your<br />
complaint. The address is Financial Ombudsman<br />
Service, South Quay Plaza, 183 Marsh Wall, London<br />
E14 9SR. Telephone 08000 23 45 67 or 0300 123 9 123.<br />
You may be entitled to compensation from<br />
the Financial Services Compensation Scheme<br />
should Great Lakes Reinsurance (UK) PLC be unable<br />
to meet its liabilities. For further details<br />
please contact the FSCS on 0800 678 1 100 or<br />
020 7741 4100 or by writing to 10th Floor, Beaufort<br />
House, 15 St Botolph Street, London, EC3A 7QU or<br />
emailing enquiries@fscs.org.uk<br />
Worldwide Travel Insurance is a monthly contract.<br />
This policy is provided as a benefit of you being<br />
an Ultimate Reward Current Account holder. The<br />
cost is included in your standard monthly fee. We<br />
recommend that you review the cover this policy<br />
provides every year to ensure it continues to meet<br />
your needs.<br />
If you or Halifax close your account, or Halifax<br />
terminates the cover provided through the<br />
programme, cover will stop immediately unless<br />
you’re moving from one qualifying account<br />
to another.<br />
How to make a claim<br />
Before you go away, save our contact<br />
number (08451 24 14 00) in your mobile<br />
phone in case you need to make a claim.<br />
If you’re going abroad you’ll need to call<br />
+44 1495 28 12 97.
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