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How to make a claim – Your account benefits are there to help and protect you<br />
both at home and abroad. So if you need to make a claim, you’ll find details about<br />
how to do this on the individual benefits pages that follow.<br />
Main exclusions Action<br />
needed<br />
• Cover ceases on your 71st birthday (65th for winter sports cover)<br />
• Pre-existing medical conditions must be declared<br />
• The maximum trip duration is 31 days<br />
• Children need to be under 16 (or under 23 and in full-time education)<br />
• Children are not covered for independent travel<br />
• Winter sports; maximum 24 days’ cover in any 12-month period<br />
• Not valid for trips in the UK except for trips with pre-booked accommodation<br />
for a minimum of three days.<br />
• Service is only available within the UK, Channel Islands and Isle of Man<br />
• Maximum of five call-outs per 12-month period (seven for a joint account) and not<br />
covered for same or similar causes of breakdown to that which the AA attended<br />
within the previous 28 days<br />
• Does not provide for any vehicle following an accident.<br />
• Covers your phone for up to £2,000 against theft or loss anywhere in the world<br />
• Any theft, loss or damage to your phone:<br />
− while it is in an unattended motor vehicle, unless it is completely hidden from<br />
view within a locked glove compartment, locked boot or other locked internal<br />
compartment and the vehicle is fully locked and secured<br />
− where it has been left unattended in a public place or a place to which the public<br />
has regular access<br />
− where it has been passed to someone else<br />
• If phone is lost or stolen, you must notify the police and your airtime provider<br />
within 24 hours of discovering the incident<br />
• You must register your claim within 48 hours of discovering the incident<br />
• A maximum of two successful claims per 12-month period.<br />
• Any claim if your home is unoccupied for over 60 days<br />
• Any loss where you did not contact us to arrange repairs<br />
• Any fault that you or any member of your family knew or should have known<br />
about when you took out your Ultimate Reward Current Account.<br />
• A cardholder using a card not in accordance with the card issuer’s terms<br />
and conditions<br />
• A loss or theft that you do not report to us within 24 hours of discovery.<br />
Yes<br />
see page 6<br />
for<br />
important<br />
information<br />
No<br />
Yes<br />
No<br />
Yes<br />
Key information<br />
5
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