rrL4Y7

26
Key exclusions applying to the policy
• A fault any member of your family knew or
should have known about when you took out
the Ultimate Reward Current Account.
• Systems or structures (for example, central
heating) that have not been installed or fitted by
a qualified person.
• Any claim if your home is unoccupied for over
60 days.
• Any claim if your mains electricity, water or gas
supply is deliberately cut off by any electricity,
water or gas supply company.
• Any claim covered by a maintenance agreement,
guarantee or extended warranty contract.
• Any claim because your central heating boiler
fails and it is over 15 years old.
• Solar heating, septic tanks, guttering and down
pipes.
• Breakdown or loss of, or damage to, domestic
appliances like freezers, washing machines,
microwaves or other mechanical equipment
such as Saniflow toilets.
• Any loss where you did not contact us to
arrange repairs.
• Any leaking or dripping tap that requires
replacement washers or partial or total
replacement, external overflows or replacement
of cylinders, tanks, radiators and sanitary ware.
• Any burst or leaking flexible hoses that can be
isolated or leaking washing appliances.
• De-scaling and any work arising from hardwater
scale deposits or from damage caused
by aggressive water or sludge resulting from
corrosion. Signs that work is needed may
include a noisy boiler, sludged-up pipes or poor
circulation.
• Replacement of light bulbs and fuses in plugs.
• Lost keys for outbuildings, garages and sheds.
• Vermin outside the main dwelling e.g. garages
and other outbuildings.
• Where the account holders tenancy agreement
has a requirement for the tenant to report
emergencies to the home owner or the
managing agent to instruct the appropriate
contractor.
• Any cost relating to the repair or attempted
repair not carried out by us.
For further details of exclusions and conditions
please refer to the full Terms and Conditions
on PAGE 83
How to make a claim
If you have an emergency, phone our
Customer Services team on 08451 24 14 00
24-hours a day, seven days a week.
They will take the details of the emergency
and arrange for the most appropriate,
qualified person to get in touch with you.
General information
You can complain about home emergency cover
by calling Halifax on 08451 24 14 00 or by writing
to Customer Services Administration, Inter Partner
Assistance S.A., The Quadrangle, 106-118 Station
Road, Redhill, Surrey RH1 1PX United Kingdom.
If a complaint is not settled, you may be able
to refer it to the Financial Ombudsman Service
who will undertake an independent and impartial
review of your complaint. The address is Financial
Ombudsman Service, South Quay Plaza,
183 Marsh Wall, London E14 9SR. Telephone
08000 23 45 67 or 0300 123 9 123.
You may be entitled to compensation from the
Financial Services Compensation Scheme should
Inter Partner Assistance be unable to meet its
liabilities. For further details please contact the
FSCS on 0800 678 1100 or 020 7741 4100 or
enquiries@fscs.org.uk
Home emergency cover is a monthly contract.
This policy is provided as a benefit of you being an
Ultimate Reward Current Account holder. The cost
is included in your standard monthly fee.
If you or Halifax close your account, or Halifax
terminates the cover provided through the
programme, cover will stop immediately unless
you are moving from one qualifying account
to another.