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94 Our contact details It’s easy to get in touch If… Then call… your debit card or cheque book is lost or stolen. We’ll cancel the debit card or cheque book and send you a replacement. We don’t make our usual charge for stopping cheques for this service. you damage your cheque book. You can cancel your existing book and arrange for a replacement. For Cardcash accounts you’ve forgotten your PIN. We’ll then order you a replacement PIN once we’ve confirmed your identity. You’ll need to unlock or change this PIN at any Halifax cash machine by selecting ‘PIN services’ before you can use it. For Easycash accounts and Cardcash accounts you’re worried that someone knows your online or telephone banking security details or you need any further help. you’re worried that an automated payment or card transaction on your account hasn’t been properly authorised by you, or has been incorrectly executed on your account you must notify us. For Easycash accounts and Cardcash accounts you’d like to find out the indicative currency exchange rate before completing a debit card transaction in a foreign currency. For Easycash accounts and Cardcash accounts you’ve any general enquiries about your account, including additional information about the transactions on your account. For Easycash accounts and Cardcash accounts All telephone lines are open 24 hours a day. Calls may be monitored and recorded. 08457 20 30 99 immediately 08457 20 30 40 08458 50 55 25 08457 20 30 40 08458 50 55 25 08456 02 00 00 for online banking 08457 20 30 40 for telephone banking 08457 20 30 40 08458 50 55 25 08457 20 30 40 (+44 (0) 113 242 22 29 from overseas) 08458 50 55 25 08457 20 30 40 08458 50 55 25
Key contacts card All the contacts you may need We have provided you with this pocket sized card to help you stay in touch with us regarding any of the services included with the Ultimate Reward Current Account. Simply pop out the card below and keep it with you should you need to contact us. Ultimate Reward Current Account 95
Page 1 and 2:
GETTING STARTED GUIDE Ultimate Rewa
Page 3 and 4:
Contents Your benefits at a glance
Page 5 and 6:
How to make a claim - Your account
Page 7 and 8:
Getting started Want to get the mos
Page 9 and 10:
Our easy-to-understand overdrafts O
Page 11 and 12:
Your Halifax Visa debit card The qu
Page 13 and 14:
Managing your account 24/7 online b
Page 15 and 16:
International payments We can help
Page 17 and 18:
Introduction to your benefits Read
Page 19 and 20:
This summary outlines cover availab
Page 21 and 22:
AA Breakdown Cover Cover If your ca
Page 23 and 24:
Mobile phone insurance It’s amazi
Page 25 and 26:
Home emergency cover From a burst p
Page 27 and 28:
Card protection If you’ve ever lo
Page 29 and 30:
Identity theft assistance Protect y
Page 31 and 32:
Your account • The Ultimate Rewar
Page 33 and 34:
Section 1 - Introduction to this ag
Page 35 and 36:
monthly amount before you are entit
Page 37 and 38:
Halifax Expresscash account Special
Page 39 and 40:
Type of payment Cash Cheques Where
Page 41 and 42:
You can check with us when you make
Page 43 and 44: 8.2 If we agree to a planned overdr
Page 45 and 46: (a) because of changes in the gener
Page 47 and 48: 19.3 If we are required to report i
Page 49 and 50: Reward payments If you have a Rewar
Page 51 and 52: Student Current Account, Cardcash a
Page 53 and 54: We developed these examples with th
Page 55 and 56: Travel insurance About YOUR Policy
Page 57 and 58: In the event that anyone covered by
Page 59 and 60: • proof of purchase (e.g. origina
Page 61 and 62: Section 1: Medical Emergency and Re
Page 63 and 64: Section 4: Personal Liability This
Page 65 and 66: General conditions applying to Sect
Page 67 and 68: Claims will be considered on a new
Page 69 and 70: 15. Any dishonest, malicious or cri
Page 71 and 72: AA Breakdown Cover AA Breakdown Cov
Page 73 and 74: • If, following a Breakdown, a Pa
Page 75 and 76: Additional services 4. Any addition
Page 77 and 78: Compliments and Complaints If You w
Page 79 and 80: You/Your The insured person(s) who
Page 81 and 82: 8. The cost of Unauthorised Calls i
Page 83 and 84: Home emergency cover The insurance
Page 85 and 86: Complaints procedure Although We ai
Page 87 and 88: The Insurer The insurance underwrit
Page 89 and 90: What is covered The cover What is n
Page 91 and 92: Key policy differences The tables b
Page 93: Notes 93
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