2008 I 2009 Sustainability Report - Econsense

Raising awareness levels among
management executives
A further key aspect of the prevention
concept is that of raising awareness levels
among management personnel. In November
2007, a pilot seminar on the topic of
"leadership responsibility towards employees
with behavioural and impaired performance
problems" was launched at EnBW
Systeme Infrastruktur GmbH (SIS). Up to
the end of 2008, a total of 14 additional oneand-a-half
day seminars were staged and
were attended by 139 management personnel
from top management to team leaders.
The psychologists and doctors from the
occupational medicine department who developed
the seminar concept held presentations
on warning signs, how management
personnel can reflect on their own role, the
use of internal and external support structures
or personal preventive healthcare. The
speakers were assisted by in-house lawyers
specialising in employment law as well as
by employees who are themselves affected
by illness and who play an active volunteer
role in the psychosocial advisory support
group which is part of the occupational
medicine department.
This seminar series has already culminated
in two further activities: the first one is
"life@SIS", which was created at the beginning
of 2009 and which is tasked with collecting
data based on analysis of the actual
situation in areas like work-life balance, reconciling
career and family, women in specialist
and management positions, work and
age or general psychological stress factors.
The next step in the project will be to define
areas where action is needed and then to
develop potential solutions.
The second sustainability measure is the expansion
of the consulting services provided
by the psychosocial counselling unit for all
management personnel, personnel support
specialists, training personnel and works
council members. Throughout the Group,
the focus is also increasingly on the individual
employee: effective counselling and
support measures are to be developed to
help employees in times of personal crisis
and with personal, psychological or social
issues.
Current campaigns
Special events are organised on a regular
basis to raise awareness levels for typical
diseases and illnesses. While roadshows in
recent years have focused on topics like
cardiovascular problems, tick-borne encephalitis
or flu vaccination campaigns,
stem cell donor typing or ergonomic sitting
postures, a special campaign in spring 2009
served as a refresher event on the topic of
colon cancer: a giant colon walk-in model
was used at seven EnBW locations, and the
team of doctors from the occupational medicine
department explained the illness and
advised employees, customers and visitors
on site. This campaign picked up on various
activities in this area that have been conducted
since back in 2003, when around
20,000 EnBW employees were informed
about the disease, given test strips for
screening examinations and provided with
follow-up support by the occupational medicine
department. Prevention seminars, lectures
and other events have been staged
ever since.
The colon cancer prevention project geared
towards actively raising awareness levels
among employees was presented with an
award in an in-house sustainability competition
and will be presented at EDF level in
the winter of 2009/2010.
In-house survey
In the spring of 2008, a patient satisfaction
survey was conducted at all the offices of
the occupational medicine department.
Around 2,900 patients were polled over a
period of six weeks, and just under 1,200 of
these EnBW employees returned the questionnaires.
The questions covered the full
range of occupational medicine activities,
from examinations based on the provisions
of the employers' accident insurance associations,
vaccinations and emergency care to
physiotherapy, psychosocial counselling
and general support services. Employees
were asked about the quality and organisation
of care services, equipment levels,
confidentiality, the standard of specialist
expertise and the quality of interpersonal
interaction.
The average overall grade given by employees
was excellent at 1.4, but there were also
indications that there is still room for optimisation:
concerning such things as the
relocation of services from central to
peripheral locations, in particular to the
Regionalgesellschaft and Kraftwerksgesellschaft
companies, or greater transparency
in the area of mandatory services as well as
regarding the supplementary services
provided by the occupational medicine
department.
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