Issue 3 - 2010 - Pack & Send

Mark and Sarah Silvester – PACK & SEND Hamilton City
Mark has over 20 years experience in the automotive parts industry, the past 17 of which
was for the local Holden franchise dealer where he gained considerable experience in
customer service, staff management, stock control and freight forwarding.
Mark has completed further study in small business management.
Sarah comes from a nursing background and has held positions which included fi nancial
control, quality assurance and staff management.
Lindsay and Emily Miller – PACK & SEND Dunedin City
Lindsay and Emily Miller began operation of their PACK & SEND store in Dunedin
following owning and operating a successful Brumby’s Bakery franchised store for the
previous fi ve years. For over 17 years prior, Lindsay held the position of department store
manager for the Farmers Group, based in various locations around NZ.
Emily has a customer service background with airlines in both Blenheim and Invercargill
and the insurance sector in Dunedin.
Craig and Carissa Gordon – PACK & SEND Auckland City
Carissa’s initial career began in sales with Telecom, moving on to become personal
assistant to one of the largest property developers in Auckland before leaving to start
a family. Since then, Carissa has worked with Craig to run their various companies,
assisting in administration and sales while also raising their four children and coming up
with the idea for the Liquid Holster – a drink holder that attaches to baby strollers, golf
trundlers, bikes, boats, etc.
Craig’s working background began over 24 years ago when he started a small cafe and,
for about three of those years, managed two McDonalds stores in Adelaide.
Since then, Craig has run and owned travel agencies, landscaping companies, car
dealerships, and has recently been involved in property development. He has also worked
and developed the Liquid Holster through from invention stage to Patenting, Trade
Marking and getting the product on to the shop shelf.
The thing we enjoy most about PACK & SEND... is when you’re able to help people with a problem
piece of freight after the customer has gone to everyone else and can’t get the help they need and you are
able to say: ‘we can sort that out for you!’
For example, the other day we had a woman come in with a blood sample to go to the UK to see if she
was compatible with a family member for an operation (also to avoid her fl ying all the way there if she was
not). She had rung around everywhere and NO ONE would help her and we had it arranged within an
hour…she was so emotional!
Or when you airfreight a valuable piece of art for a nervous client and you track and trace it all the way to
the USA on their behalf – and then let them know two days later it’s there and signed for when they were
expecting it to take at least a week!
- Craig and Carissa Gordon
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