Issue 3 - 2010 - Pack & Send

More documents

Recommendations

Info

38 | Connect STAFF PROFILE: Stephen Krauklis Software Development Manager AFTER MANY YEARS SPENT DEVELOPING SOFTWARE SOLUTIONS IN THE FINANCIAL INDUSTRY AND SUBSEQUENTLY RUNNING AN I.T. CONSULTING BUSINESS, STEPHEN KRAUKLIS JOINED PACK & SEND IN JULY 2009, COMING TO THE NETWORK WITH A MASTER’S DEGREE IN SYSTEMS DEVELOPMENT. FOLLOWING ARE A FEW QUESTIONS WE PUT TO STEPHEN: What excites you about your role? Freight and logistics is a new industry for me, having been in the fi nancial industry for many years, so I fi nd it very satisfying to learn something completely new. I thoroughly enjoy the challenge of providing innovative solutions in this industry not only for use in Australia, but also internationally as the network continues its expansion. Why is software development so important to PACK & SEND? Being a service-based business, the focus of staff should be centred on providing solutions to customers. The diffi culty though, is that with so many options and complexities in freight and packaging solutions, too much time can be expended in identifying and achieving the best outcomes. This is where technology, specifi cally software, can assist by providing staff with valuable tools and automation to reduce manual effort and to provide consistency and accuracy in the services undertaken. Where is PACK & SEND headed with its IT systems development? There are many new projects in the pipeline, mostly those that revolve around the GlobalMaster product. The goal is to enable each store to quickly and easily provide freight and packaging estimates as well as execute the chosen solution with effi ciency and professionalism. Are there any imminent changes to turn this into reality? There has already been a new release of GlobalMaster late last year that improved its overall usability and also provided many new and useful features. At present, we are fi nalising the development of a new centralised pricing system that will provide a far superior GlobalMaster experience for franchisees. This will also pave the way for additional software features to be implemented, further enhancing the benefi ts and effi ciencies of using GlobalMaster. In addition, progress is well underway for the development of a multi-lingual version of GlobalMaster that will enable the software to be used by franchisees globally. What is your vision for IT systems within the PACK & SEND network? I feel that the most important part of any system is ensuring that people want to use it – not because they have to – but because it makes their job easier and more enjoyable. This is what I hope to achieve in every system in use throughout the network. What would we typically fi nd you doing in your spare time? Having a young family ensures that most of my nonbusiness hours are spent at numerous sporting venues, dancing halls, camping grounds, beaches, and generally anything that can keep the family occupied. Our goal is to try anything and everything and we are always looking for something new to experience in life.
PACK & SEND International Corporate Offi ce FINANCE Perry Turner Financial Controller Kate Bird Franchisee Selection Michelle Clarke Financial Benchmarking BOARD Barry Smorgon - Chairman Michael Paul - Director/Secretary Susan Paul - Director John Tisdale - Director INNOVATION Nicholas Woodward Innovation/ Business Systems Manager Stephen Krauklis Software Development Manager Dianna Mackin Administration Offi cer RECRUITMENT Martin LoSurdo Franchisee Selection Manager MARKETING Steve Holihan National Marketing Manager Ali Idress Assistant Accountant Michael Paul Chief Executive Offi cer SUPPLY-RISK MGT. Denis Edleston Group Supply Manager TRAINING Damien Lisney Learning & Development Manager Tim Robinson Intellectual Property Manager INTERNATIONAL Gabriel Jakob International Brand Manager COMMUNICATION Susan Paul Communication Co-ordinator Eric Celik Manager - Kings Cross Store Craig Bennett Business Co-ordinator Rod Baecher Franchise Support Manager Sean O’Keeffe Manager - Seven Hills Store Sam Kladouris Business Manager BUS. DEVELOPMENT Leo Tortorici Group Business Development Manager CORPORATE STORES Ken Yazici Manager - Corporate Stores Evan McKay Manager - Liverpool Store 39
Page 2 and 3: Pack & Send International Award Win
Page 4 and 5: 2 | Connect Welcome to Connect The
Page 6 and 7: 4 | Connect
Page 8 and 9: PACK & SEND 2009 ANNUAL C Turnaroun
Page 10 and 11: 8 | Connect PACK & SEND 2009 Austra
Page 12 and 13: 10 | Connect Shane and Sally recogn
Page 14 and 15: 12 | Connect 1. 4. 7. 10. 13. 2. 5.
Page 16 and 17: 14 | Connect Have FUN in your busin
Page 18 and 19: PACK & SEND’S fi rst customer ope
Page 20 and 21: 1. 4. 18 | Connect THE POWER OF ‘
Page 22 and 23: PACK & SEND BENDIGO, PACK & SEND SE
Page 24 and 25: 22 | Connect PACK & SEND races agai
Page 26 and 27: 24 | Connect Making it happen PACK
Page 28 and 29: GlobalMaster Proprietary Retail Man
Page 30 and 31: 28 | Connect NEW ZEALAND UPDATE IN
Page 32 and 33: 30 | Connect PACK & SEND PENRITH- C
Page 34 and 35: 32 | Connect UK UPDATE LEEDS, SHELD
Page 36 and 37: 34 | Connect COMMUNITY SUPPORT PACK
Page 38 and 39: 36 | Connect PACK & SEND scores a G
Page 42 and 43: Lesley puts PACK & SEND signage to
Page 44: 7. We call you on delivery 6. We tr

Issue 3 - 2010 - Pack & Send

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?