CSER Sustainability Report (English) - high res-rev - Flextronics
CSER Sustainability Report (English) - high res-rev - Flextronics
CSER Sustainability Report (English) - high res-rev - Flextronics
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38<br />
7 Ethics and Governance<br />
B. <strong>Flextronics</strong>’ Ethics Hotline<br />
We enable all stakeholders to report suspected business misconduct quickly, easily and confidently. <strong>Report</strong>s can<br />
be made via phone or the <strong>Flextronics</strong>’ Ethics Hotline (www.flexethicshotline.com), where one may choose to remain<br />
anonymous.<br />
The Ethics Hotline enables <strong>Flextronics</strong> to investigate misconduct, manage these <strong>res</strong>ponsibly, and implement<br />
measu<strong>res</strong> to p<strong>rev</strong>ent similar issues from recurring. Managed by a third party, the Hotline is available to all<br />
stakeholders globally, 24 hours a day.<br />
C. <strong>Flextronics</strong>’ Code of Conduct<br />
<strong>Flextronics</strong>’ Code of Conduct effectively communicates our values of ethics and integrity. It provides support and tools<br />
to aid employee decision making and is available in over a dozen languages.<br />
We have implemented a five-year initiative to train our employees on the Code of Conduct. Employees with<br />
computers at the workplace can easily access the online training course while those without computers undergo<br />
classroom training.<br />
Both courses are available in local languages and we began measuring our worldwide course completion rates in 2011.<br />
Indirect Labor (IDL) Trained in the Code of Conduct<br />
100%<br />
80%<br />
60%<br />
40%<br />
20%<br />
0%<br />
67%<br />
75%<br />
81%<br />
100%<br />
2009 2010 2011 2012<br />
(Projected)<br />
Percentage of IDL Completing Code of Conduct Training<br />
Direct Labor (DL) Trained in the Code of Conduct<br />
100%<br />
80%<br />
60%<br />
40%<br />
20%<br />
0%<br />
96%<br />
100%<br />
2011 2012<br />
(Projected)<br />
Percentage of DL Completing Code of Conduct Training<br />
7.2 Compliance Program<br />
The Code of Conduct is<br />
important to our business<br />
because it reflects our<br />
values and embodies<br />
our commitment to <strong>high</strong><br />
ethical standards. It<br />
provides direction for<br />
navigating the challenges<br />
in our work and helping<br />
us make the best<br />
decisions when answers<br />
may not be readily<br />
available. In other words,<br />
the Code of Conduct<br />
enables us to uphold the<br />
<strong>high</strong>est ethical standards<br />
in all situations across all<br />
<strong>Flextronics</strong> locations.<br />
Mike McNamara<br />
Chief Executive Officer<br />
<strong>Flextronics</strong> <strong>CSER</strong> <strong>Report</strong> 2010 / 2011
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