Dell™ Dimension™ 4700 Series - Dell Support

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4 Contents Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 CD and DVD drive problems . . . . . . . . . . . . . . . . . . . . . . 22 Hard drive problems. . . . . . . . . . . . . . . . . . . . . . . . . . 23 E-Mail, Modem, and Internet Problems . . . . . . . . . . . . . . . . . . . 23 Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 IEEE 1394 Device Problems . . . . . . . . . . . . . . . . . . . . . . . . . 25 Keyboard Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Lockups and Software Problems . . . . . . . . . . . . . . . . . . . . . . 26 The computer does not start up . . . . . . . . . . . . . . . . . . . . 26 The computer stops responding . . . . . . . . . . . . . . . . . . . . 26 A program stops responding . . . . . . . . . . . . . . . . . . . . . . 27 A program crashes repeatedly . . . . . . . . . . . . . . . . . . . . . 27 A program is designed for an earlier Windows operating system. . . . . 27 A solid blue screen appears . . . . . . . . . . . . . . . . . . . . . . 27 Other software problems . . . . . . . . . . . . . . . . . . . . . . . 28 Memory Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Mouse Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Network Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Power Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Printer Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Scanner Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Sound and Speaker Problems . . . . . . . . . . . . . . . . . . . . . . . 33 No sound from speakers. . . . . . . . . . . . . . . . . . . . . . . . 33 No sound from headphones . . . . . . . . . . . . . . . . . . . . . . 34 Video and Monitor Problems . . . . . . . . . . . . . . . . . . . . . . . . 34 If the screen is blank . . . . . . . . . . . . . . . . . . . . . . . . . 34 If the screen is difficult to read. . . . . . . . . . . . . . . . . . . . . 35 3 Advanced Troubleshooting Diagnostic Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Dell Diagnostics Main Menu . . . . . . . . . . . . . . . . . . . . . . 41
Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 What Is a Driver? . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Identifying Drivers. . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Reinstalling Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Restoring Your Operating System . . . . . . . . . . . . . . . . . . . . . . 43 Using Microsoft Windows XP System Restore . . . . . . . . . . . . . 43 Using Dell PC Restore by Symantec . . . . . . . . . . . . . . . . . . 45 Resolving Software and Hardware Incompatibilities . . . . . . . . . . . . 46 4 Removing and Installing Parts Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Recommended Tools . . . . . . . . . . . . . . . . . . . . . . . . . 47 Turning Off Your Computer . . . . . . . . . . . . . . . . . . . . . . . 47 Before Working Inside Your Computer . . . . . . . . . . . . . . . . . 48 Front and Back View of the Computer. . . . . . . . . . . . . . . . . . . . 49 Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Back View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Removing the Computer Cover . . . . . . . . . . . . . . . . . . . . . . . 54 Inside View of Your Computer . . . . . . . . . . . . . . . . . . . . . . . 55 System Board Components . . . . . . . . . . . . . . . . . . . . . . . . . 56 Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 DDR Memory Overview . . . . . . . . . . . . . . . . . . . . . . . . 57 Addressing Memory With 4-GB Configurations . . . . . . . . . . . . . 58 Installing Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Removing Memory . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 PCI Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 PCI Express Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Removing the Front Panel . . . . . . . . . . . . . . . . . . . . . . . 70 Removing the Front-Panel Insert . . . . . . . . . . . . . . . . . . . . 71 Reattaching the Front Panel . . . . . . . . . . . . . . . . . . . . . . 72 Contents 5
Page 1 and 2: Dell Dimension 4700 Series Service
Page 3: Contents Finding Information . . .
Page 7 and 8: FCC Notices (U.S. Only) . . . . . .
Page 9 and 10: Finding Information What Are You Lo
Page 11 and 12: Setting Up and Using Your Computer
Page 13 and 14: screws (2) 4 Turn on the printer an
Page 15 and 16: Changing the Display Settings 1 Aft
Page 17 and 18: If you do not have an MSN Explorer
Page 19 and 20: Helpful Tips Use Microsoft ® Windo
Page 21 and 22: Solving Problems Troubleshooting Ti
Page 23 and 24: Hard drive problems R UN CHECK DISK
Page 25 and 26: N ON-SYSTEM DISK ERROR — Remove t
Page 27 and 28: A program stops responding END THE
Page 29 and 30: Mouse Problems CAUTION: Before you
Page 31 and 32: I F THE POWER LIGHT IS OFF — The
Page 33 and 34: VERIFY THAT THE SCANNER IS RECOGNIZ
Page 35 and 36: TEST THE ELECTRICAL OUTLET — Ensu
Page 37 and 38: Advanced Troubleshooting Diagnostic
Page 39 and 40: Light Pattern Problem Description S
Page 41 and 42: 4 When the Dell Diagnostics Main Me
Page 43 and 44: 6 Scroll down the list to see if an
Page 45 and 46: Undoing the Last System Restore NOT
Page 47 and 48: Removing and Installing Parts Befor
Page 49 and 50: Front and Back View of the Computer
Page 51 and 52: Back View 16 18 17 15 14 20 19 21 1
Page 53 and 54: 11 modem connector (Optional) If yo
Page 55 and 56:
Inside View of Your Computer CAUTIO
Page 57 and 58:
Memory You can increase your comput
Page 59 and 60:
3 Press out the securing clip at ea
Page 61 and 62:
Your Dell computer provides the fol
Page 63 and 64:
4 Secure the card bracket with the
Page 65 and 66:
Installing a PCI Express Card 1 Fol
Page 67 and 68:
5 If you are installing the card in
Page 69 and 70:
9 If you removed a sound card: a En
Page 71 and 72:
Removing the Front-Panel Insert 1 P
Page 73 and 74:
General Installation Guidelines Con
Page 75 and 76:
Removing a Hard Drive 1 Disconnect
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small bracket tabs (2) drive bracke
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6 If you are replacing the addition
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Floppy Drive CAUTION: Before you be
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7 Connect the data cable to the bac
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Installing a CD/DVD Drive 1 If you
Page 87 and 88:
NOTICE: Match the colored strip on
Page 89 and 90:
attery socket tab 6 Replace the com
Page 91 and 92:
Appendix Specifications Processor P
Page 93 and 94:
Drives Externally accessible: one 3
Page 95 and 96:
Environmental Temperature: Operatin
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System Setup Options NOTE: Dependin
Page 99 and 100:
Power Management AC Recovery Determ
Page 101 and 102:
The Boot Device Menu appears, listi
Page 103 and 104:
Dell Technical Support Policy (U.S.
Page 105 and 106:
FCC Identification Information The
Page 107 and 108:
Country (City) International Access
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Page 111 and 112:
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Page 123 and 124:
Index A audio. See sound B battery
Page 125 and 126:
memory (continued) problems, 28 rem
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