L'orthodontie - Ordre des hygiénistes dentaires du Québec

CALENDRIER DE FORMATION 2012-2013
The course will take place from 8 a.m. to 12 p.m. (Formation Langevin) and from 8:30 a.m. to 3:30 p.m (Yva Khalil).
Continuing Education in English
CPR to assist adults
and children, with an
introduction to automated
external defibrillation
(4 hours of continuing education)
By Formation Langevin –
Institut Emergi-Plan
Description of the activity:
• Role and responsibility of the
first-aider, laws;
• How to make an emergency call;
• Prevent and identify risk factors;
• Recognize heart disease (angina,
coronary thrombosis, heart attack);
• Treat heart problems (nitro, AAS);
• Clearing the respiratory tract;
• Cardio-pulmonary resuscitation
(CPR) and AED (automated external
defibrillator);
• How to take care of the AED;
• Practice on the manikin. Each participant
will receive a certification card
and a guide.
Concerning the speaker, (details are
available on www.ohdq.com)
Date Time City Where Maximum participants
Saturday, January 12, 2013 8 a.m. to 12 p.m. Montreal Hôtel Espresso 30
Member Price: $74.73 taxes included ($65 + taxes) Not available for student subscribers
(Prices subject to change without notice)
Le service à la « patientèle » and
Getting patients to say “YES” !
(6 hours of continuing education)
By Yva Khalil, DH
Presentation of the conference
1. Le service à la « patientèle »
Does each of our patients wish he be
treated the same way? It is important to
know the various psychological profiles,
understand what patients are telling us,
establish a relationship of trust in order
to give value to a treatment plan and
maximize the impact of our interventions.
This session focuses on defining
quality in the service, how to stand out as
a team, understanding our patient’s personalities
and the various techniques that
bring them to abandon themselves to the
treatment suggested. It will focus on the
patient’s psychology, managing expectations,
building a trusting relationship, the
tone and the role of each team member.
2. Getting patients to say “YES” !
The proposed oral care into the overall
concept may represent a significant investment
for our patients. Are we comfortable
with the costs associated with benefits we
offer? We are often faced with the value
placed on our services by our patients, we
must be confident and equipped to present
these treatment plans. During this
conference we will discuss how to make a
link between the desires and the real needs
of a patient, the structure of an effective
treatment plan presentation, the mesmerizing
presentation of a treatment plan,
when and how to discuss fees and the pace
in which information must be delivered.
This presentation will also allow you to
tailor your presentation to better meet the
needs of each individual and thus deliver
a powerful message to get patient to say
“When can we start”!
Concerning the speaker, (details are
available on www.ohdq.com)
Date Time City Where Maximum participants
Saturday, March 16, 2013 8:30 a.m. to 3:30 p.m. Montreal Hôtel Espresso 70
Member Price: $114.98 taxes and lunch included ($100 + taxes) Price student subscriber $91.98 taxes and lunch included ($80 + taxes)
(Prices subject to change without notice)
42 L’EXPLORATEUR vol. 22 n o 2 Juillet 2012