Reference Guide

Zend Server Reference Manual
Support Tool
The Zend Support Tool gathers server configurations and setup information.
The gathered information is used to help Zend's support team to troubleshoot support issues and provide
comprehensive and efficient support.
Collected Information
In general, the information collected is defined in the definition file. If, for security reasons, you do not
want to disclose specific information, you can edit the file to not include that information. However, the
more information the support team can access, the better the chance of quickly resolving support-related
issues.
Linux
444
To run the support tool:
/bin/bugreport.sh
The default location for saving the files is:
$TMPDIR/zend_server_report_bug_$TIMESTAMP.tar.gz
If TMPDIR is not defined, it results to /tmp
The definition file is located in:
/share/bugreport/files
This file contains the definitions for which files and directories to collect. Through this file you can also
define the name that will be used to create the archive, in case you do not want to use the default name.
Example:
/etc/apache2/conf.d apache_conf.d
Means, take the contents of the entire /etc/apache2/conf.d directory and rename it to apache_conf.d
/share/bugreport/commands
Defines which commands to run and include in the output.
Once a report is generated, you will see the following output:
Sample Output:
# /bin/bugreport.sh
The information was collected successfully.
Use free text to describe the issue in your own words.
To submit the information press CONTROL-D
Archive created at /tmp/zend_server_report_bug_123008052721.tar.gz