ITIL/SLA i verkligheten - KommITS

…och vad ur ITIL?
Implementationer i frontlinjen
Släpande implementationer
IT Operations
Management
Application
Management
Service Level
Management
Knowledge
Management
Technical
Management
Service Catalogue
Management
Transition Planning &
Support
Service Desk
Supplier
Management
Change
Management
Request Fulfillment
Strategy Generation
Information Security
Management
Evaluation
Event
Management
Financial
Management
Capacity
Management
Service Validation &
Testing
Incident
Management
Demand
Management
Availability
Management
Release & Deployment
Management
Problem
Management
Service Portfolio
Management
IT Service Continuity
Management
Service Asset & Configuration
Management
Access
Management
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
Service Measurement
Service Reporting