Essential Skills Manual - Automotive Service Technician

ESSENTIAL SKILLS DOCUMENT USE
GUIDELINES
DU3 Use Forms
Upon completion of this objective, learners will be able to:
3.1 define forms
3.2 identify purpose
3.3 locate information in forms
3.4 interpret information in forms
3.5 enter information into forms
3.6 create forms
3.7 evaluate forms for effectiveness
Suggested Strategies and Activities:
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Automotive Service Technician
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Define entry forms as documents which both share information and require input
of information
Identify features common to workplace forms
Identify audience of workplace forms
Extract information from forms common to the Automotive Service trade
Use title of form to predict purpose and kinds of information requested
Distinguish between primary and secondary information
Analyze forms and determine degree of difficulty (i.e., simple or complex)
Examine structure and components of a variety of forms
Encourage learners to share their knowledge and experiences
Collect a variety of forms common to the Automotive Service industry
Enter information into forms common to the Automotive Service trade (accident
and insurance forms, job estimates, report of vehicle problems, warranty forms,
motor vehicle inspection forms, maintenance records, work orders, electronic
billing or database)
Interpret vocabulary, abbreviations and acronyms of workplace forms
Non-contextualized Resources:
The Language of Documents-A Guide to Information Display in the Workplace
Document Use Refresher for Apprentices (Module 6)
Writing at Work (Module 2-Entry Forms)
Tools for Success-Soft Skills for the Construction Industry
Successful Technical Writing (Chapter 9)
Contextualized Resources:
Practical Problems in Mathematics for Automotive Technicians, 6 th Edition
(Section 9)
Automotive Service Technician
NOC 7321