Essential Skills Manual - Automotive Service Technician

ORAL
COMMUNICATION
ESSENTIAL SKILLS AUTOMOTIVE SERVICE TECHNICIAN
INVENTORY NOC 7321
NAME:
DATE:
* To be completed by the Assessor – not the Learner
Speaking Skills Rating Scale
1. Is comfortable communicating orally
(i.e., body posture and facial
expressions are appropriate)
2. Maintains eye contact
3. Waits for his/her turn to speak
4. Willingly and confidently engages in
conversation
5. Performs social courtesies, such as
greeting others, using titles and
making introductions
6. Speaks at an appropriate volume
7. Rate of speech is understandable
8. Adjusts voice inflection for
statements, requests, directions,
exclamations and questions
9. Pronounces words clearly
10. Does not use stalling devices such as
“uh”, “you know”, etc.
11. Does not say the same thing twice
12. Uses words and phrases related to the
subject
13. Has a good vocabulary
14. Speaks in complete sentences of
appropriate length
15. Uses good grammar
16. Maintains focus on the subject
17. Gives appropriate responses to
questions
18. Is aware of listener’s reaction and
responds appropriately
19. Talks “with” rather than “at” a person
Page 97
Improvement
Needed
Acceptable Very
good
Automotive Service Technician
NOC 7321