Essential Skills Manual - Automotive Service Technician

ORAL
COMMUNICATION
ESSENTIAL SKILLS AUTOMOTIVE SERVICE TECHNICIAN
INVENTORY NOC 7321
As an Automotive Service Technician, you need excellent communication skills.
This is often what keeps a customer returning to a specific business and making
everyone more successful.
Describe your ability to do these tasks using the scale given.
1. Give instructions and guidance to
shop helpers.
2. Order parts and supplies from parts
department, suppliers and jobbers.
3. Explain vehicle maintenance and
repairs to customers.
4. Respond to customer complaints.
5. Participate in discussion groups or
learning seminars.
6. Give expert opinions to police or
insurance representatives.
Need
help
Can do
alone
http://srv108.services.gc.ca,Essential Skills Profile, Automotive Service Technicians
Page 98
Can help an
apprentice
Automotive Service Technician
NOC 7321