Essential Skills Manual - Automotive Service Technician

ESSENTIAL SKILLS ORAL COMMUNICATION
GUIDELINES
Page 191
AUTOMOTIVE SERVICE
TECHNICIAN
NOC 7321
Usually one main issue
Factual or concrete and abstract language
Moderate range of general and context-specific or technical vocabulary and
idiom
Moderately complex and detailed content
Less predictable context
Interaction is frequently one-on-one or with several people
Give directions to a small group
Select from a moderate range of formats and styles
Established rules
Brief to moderate (10-30 minutes) exchange
Physical conditions may impede communication
Moderate level of risk
May be one-on-one hostility
Upon completion of this course, apprentices will better understand how
communication skills impact safety, productivity, job satisfaction, and job
progression. Effective communication skills will benefit apprentices as they reach
journey person status and as they accept additional responsibility for supervising
and mentoring new employees.
For specific information and examples of the use of oral communication for each
trade, instructors should refer to the Essential Skills Profile and the National
Occupational Analysis. It should be noted that, according to HRSDC’s Essential
Skills profiles, oral communication is one of the most important Essential Skills for
cooks, plumbers and automotive service technicians as these tradespeople interact
frequently with customers.
Note: It is intended that the oral communication curriculum be embedded in other
Essential Skills curriculum where possible. Many of the competencies in oral
communication and the five other essential skills may be mastered concurrently.
General Online Resources:
Essential Skills Profile and Readers Guide
Human Resources and Skills Development Canada
http://srv108.services.gc.ca/english/general/home_e.shtml
National Occupational Analysis
http://www.red-seal.ca/Site/trades/analist_e.htm
Automotive Service Technician
NOC 7321