Essential Skills Manual - Automotive Service Technician
Essential Skills Manual - Automotive Service Technician
Essential Skills Manual - Automotive Service Technician
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ESSENTIAL SKILLS ORAL COMMUNICATION<br />
GUIDELINES<br />
Introduction<br />
Page 189<br />
AUTOMOTIVE SERVICE<br />
TECHNICIAN<br />
NOC 7321<br />
Learners will perform tasks which use speech to give and exchange<br />
thoughts and information<br />
Success in technical training and effective job performance require strong <strong>Essential</strong><br />
<strong>Skills</strong>. Although all <strong>Essential</strong> <strong>Skills</strong> contribute to success, this guide is intended to<br />
help apprentices develop positive Oral Communication (OC) for their trade.<br />
Competence in oral communication provides the foundation for better performance<br />
in technical training, on the job, and when mentoring new apprentices.<br />
Strong oral communication skills are required in every occupation. In fact, many<br />
surveys indicate that it is one of the most highly valued skills among employers as<br />
it is intimately tied to everyday workplace functions. Oral Communication in trade<br />
occupations is usually presented face to face, by telephone, or by two-way radio<br />
with a number of factors affecting the transfer of the message.<br />
The following guide is an introduction to the basic principles and methods of oral<br />
communication with an emphasis on the importance of speaking, listening and<br />
interacting in the context of customer service and interpersonal communication.<br />
A list of resources (see Appendix A) has been outlined for each objective in the Oral<br />
Communication Curriculum Framework and, where possible, includes online website<br />
materials that complement these resources. All information is presented in a<br />
generic manner; the contextualization to specific trades will be found in the<br />
expected tasks of each trade, determined by the instructor.<br />
The list of resources has been designed to act only as a guide and may, therefore,<br />
need to be adapted to meet the needs of individuals or groups. It is the role of you,<br />
the instructor, to choose materials and deliver its content as it best suits individual<br />
learner needs. A variety of materials are listed under each set of competencies for<br />
this purpose.<br />
Oral Communication in Trades Occupations<br />
To make the most of technical training, apprentices need to develop strategies for<br />
effective listening, as well as the confidence and speaking skills to ask for help.<br />
These same strategies are used in the workplace to interact with co-workers,<br />
supervisors, workers in other trades, suppliers and customers. Understanding the<br />
many elements in the communications process helps apprentices send clear<br />
messages and understand the messages received.<br />
<strong>Automotive</strong> <strong>Service</strong> <strong>Technician</strong><br />
NOC 7321