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IHRSA Print
On Demand
2007 IHRSA
Profiles of
Success Report
IHRSA’s Guide
to Membership
Retention
IHRSA’s Guide to Membership Retention:
Industry Lessons on What—and What Not—to Do
Written by John McCarthy, IHRSA’s executive director
emeritus, the second edition of IHRSA’s Guide to
Membership Retention contains the latest industry
statistics plus four case studies on IHRSA clubs with
successful retention programs. This essential text is
based on 25 years of knowledge about membership
retention and provides a comprehensive list of tactical
measures that will aid in reducing membership attrition.
2007 Employee Compensation & Benefits Report
The 2007 IHRSA Employee Compensation & Benefits
Report is the most comprehensive survey of the North
American health club industry’s compensation and
benefits practices. This report provides helpful employee
compensation information for 50 common job titles
(e.g., ownership, management, and staff), as well as
commission rates and benefits practices (e.g., health
benefits, retirement plans, vacation/sick leave, etc.). Data
is presented in terms of company revenues, geographic
region, and number of clubs/facilities operated.
2008 Subscription to Get Active!
Members’ Magazine
Get Active! is a motivational consumer magazine
tailored specifically to health club members and guests
that can be distributed in IHRSA facilities. Providing
club-goers with this quarterly publication reinforces
their decision to belong to a club by highlighting the
countless health and physiological benefits of regular
exercise, and by increasing their awareness about the
numerous services offered by fitness facilities.
The 2007 IHRSA European Market Report
The 2007 IHRSA European Market Report,
produced in conjunction with Deloitte and spon-
80 Club Business International | MARCH 2008 | www.ihrsa.org
2007 Employee
Compensation &
Benefits Report
Get Active!
sored by Matrix Fitness Systems/Johnson Health
Tech, is the most comprehensive and authoritative
source of data available on the European fitness
market—an incomparable tool for club owners,
industry suppliers, researchers, banks, investors,
insurance companies, and government agencies. It
contains current membership and growth statistics;
an overview of the European market; and individual
snapshots of the club business in 16 countries.
IHRSA Professional Development and
Management DVD Series: Sales
Because club operators have requested simple, easy,
efficient, and affordable ways to train their staff, IHRSA
offers four new sales-training DVDs. Managing the
Sales Team & Process explains how to create and
foster a successful sales team. Selling Club Memberships
demonstrates a five-point plan for generating
membership sales leads; reviews telephone sales skills;
and explains the role of a club tour in the sales process.
Selling Club Services to Corporations provides a
template for clubs to utilize when designing their
corporate sales programs. And The Guide to Selling
Club Services & Products for Non-Sales Professionals
reviews the role of all club employees in the ongoing
sales process.
IHRSA’s Financial Management Tool
The Financial Management Tool (FMT) is an Excelbased
package set in IHRSA’s Uniform Accounting
System—the industry standard. Designed to assist
clubs with financial planning, FMT includes
17 linked spreadsheets that can be easily customized
to address a club’s specific business model and
financial-management needs. It automatically calculates
hundreds of key metrics and compares them to
industry benchmarks and ratios. Profit centers are