aXsGUARD Gatekeeper Single Sign-On Utility (SSO) - Vasco
aXsGUARD Gatekeeper Single Sign-On Utility (SSO) - Vasco
aXsGUARD Gatekeeper Single Sign-On Utility (SSO) - Vasco
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<strong>aXsGUARD</strong> <strong>Gatekeeper</strong> <strong>Single</strong> <strong>Sign</strong>-<strong>On</strong> <strong>Utility</strong> (<strong>SSO</strong>) How To v1.6 Troubleshooting<br />
If the error occurs because of a temporary network outage, the <strong>SSO</strong> Authentication <strong>Utility</strong> displays a message<br />
as soon as the connection is restored.<br />
Unknown user or password invalid<br />
If the following error message appears when signing on:<br />
Verify the following:<br />
Image 38: Connection Restored<br />
Image 39: Invalid User or Password<br />
1. Check the allowed Microsoft domains in the <strong>aXsGUARD</strong> <strong>Gatekeeper</strong> Administrator Tool (see section 3.2).<br />
This field must be left empty if no domains are used in your network.<br />
2. Is the username/password combination entered correctly and valid in the <strong>aXsGUARD</strong> <strong>Gatekeeper</strong> user list?<br />
3. Edit the user profile to make sure the correct username has been entered and re-enter the according<br />
password. Save and reactivate the profile.<br />
© 2009 - VASCO Data Security 43
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