SKF Reliability Systems - Library

Vol 23 No 3 AMMJ 17
Lessons From CMMS Implementation
Implementation Team Competency
The success of any system implementation will derive from the processes and training embedded by the
project team. Ultimately if the team is weak (or weakly supported) the project will struggle to succeed. In
addition just as the application “has to be fit for purpose” so the team has to be.
• Maintenance credibility of team members is critical. In the context of a CMMS implementation the team
must have “workshop credibility”. The ability to be able to walk into a workshop and influence processes and
behaviours is paramount. A trade or engineering background is obviously beneficial. Simply put, don’t send
an IT expert to change the behaviour of a mechanic!
• Management credibility is also vital. During this project, team members had to engage all levels of the
customer’s management team from Regional and General Managers (strategic reporting) to Commercial
Managers (accounting standards). Being able to network and influence senior people in the organisation,
over and above the maintenance personnel, is vital.
• Competency in the application. Whilst being an obvious point, time spent to ensure that all team members
have mastered the application completely is well spent. As a starting point the standard (vendor) CMMS
training package should be considered.
• Team competency in the required business processes is as important as competency in the CMMS. Therefore
the defining and documentation of core processes (work order and purchasing workflows for example)
should be done before the roll-out starts. Sounds obvious but get this wrong and ask for trouble!
Project Delivery
The impact of new processes, a newly learned tool and often external consultants can never be underestimated.
There are some critical issues that need to be managed well to minimise impact on sites and users.
• Understand and mange the changes you are implementing. Undertake a ‘risk assessment’ of all potential
stakeholders & formulate plans to win over and convert doubters who could jeopardise the projects success.
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