SCB Prospectus - Announcements - Bursa Malaysia

Company No. 462648-V
6. BUSINESS OVERVIEW (CONT’D)
Software Development
The software development process is usually initiated by a change in the functionality
or design prompted by user feedback or by the requirements set by the management
team. The change is subsequently planned and a development plan and schedule is
formalised. As per the hardware development, a functional specification document is
developed before the execution of the project to determine the objectives. This
functional specification document is reviewed by the project team as well as the
management team to ensure that the functionalities of the software are sufficient to
meet the customers’ requirements. This is then compared with the preliminary
research done to ensure that the expectations and requirements of the industry are
coherent. This process is repeated until a satisfactory software specification is
obtained, in which, the coding of the software will commence. The completed
software will undergo testing, which involve the communication of the software with
the hardware modules. Once satisfactory, a user and programmer manual will be
produced and the source code will be checked in. A system integration test will follow
to ensure the software and hardware can function as a total system without glitch.
The completed software will be documented with the proper manuals and other
required documentations and approved by users. Future improvements of the
software is done based on the feedback of customers as well as bugs on the
software, if found.
We normally ask our customers for their feedback via a customer satisfaction
feedback survey where a form is filled up to document the areas where there can be
improvements done to our products and services. We will carry out a post mortem for
the project and take the improvement needs into consideration for the upgrade of our
product and services.
All of our business process is done with compliance to the ISO9001 Quality
Standards to ensure continuous improvement and customer satisfaction as well as
Total Quality Management Systems as stipulated by the standards. Please refer to
Section 6.1.8 in this Introductory Document for the details on our Quality
Management System.
6.1.8 Quality Management System
Our products and services follows and complies with the requirements of ISO 9001,
which is the internationally recognised standard for the quality management of
businesses. It applies to the processes that create and control the products and
services an organisation supplies and prescribes systematic control of activities to
ensure that the needs and expectations of customers are met.
We adopt the following management practices as part and parcel of our approach to
comply with the standards as prescribed by ISO9001:-
Monitoring and control mechanisms; and
Quality control
(a) Monitoring and control mechanisms
The purpose of monitoring and control mechanisms is to establish our
management oversight controls and reporting as well as the communication
procedures within our project team and our management team. Our project team
comprises of the Project Management Team, Project Engineer and technicians.
(i) Our Project Management Team comprises our management team individuals
which are in charge of technical issues such as the COO, CTO, Software
Manager, Project Manager, and Hardware and Procurement Manager.
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