2004-05 Annual Report - Australia Post

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Australia Post Annual Report 2004/05 Financial and Statutory Reports Index | 122 | INDEX FOR THE YEAR ENDED 30 JUNE 2005 Graphs, tables and charts (not including Financial and Statutory Reports) Pages Allocation of community investment, 2004–05 47 Australia Post retail facilities 25 Business customer satisfaction with Australia Post 44 Changes in workforce composition over the past five years 43 Contribution to economic development 51 Decline in workplace injuries at Post 42 Directors’ attendance at meetings, 2004–05 55 Dividends payable 10 Five-year trends (financial) 10 Growth in Australia’s mail delivery network 31 Key business results 12 Mail volumes 10 Ongoing labour productivity improvements 10 Operating profit before tax 10 Organisational structure 56 The price of a basic postage stamp 20 Profit from reserved and non-reserved services 51 Reduction in greenhouse gas emissions since 1997–98 48 Residential customer satisfaction with Australia Post 44 Return on average operating assets 10 Revenue 10 Note: IBC = inside back cover A accounting policies 11, 69, 97, 101–103 acquisitions 11, 12, 32, 34, 100 activities operating 67 investing 67 financing 67 advertising industry spending 22 agency services 5, 7, 12–13, 24–29 amortisation: see depreciation and amortisation arts, support for 46, 47 Asia–Pacific region 7, 30, 32–33 asset protection 50 assets and liabilities 66, 69, 74, 76, 77, 78, 87–88, 116 audit environmental 48 external 52, 54, 62–63, 80, 105–106 internal 52, 54 audit committee 52, 54, 55 auditor report on financial statements/directors’ responsibility 54, 62–63 on compliance with performance standards 54, 105–106 Australia Day 47 Australia Post Superannuation Scheme 41, 85 Australian air Express (AaE) 5, 17, 32, 77, 86 Australian Legends Award 2005 47, IBC Australian Open tennis tournament 47, IBC Australian Postal Corporation Act 1989 5, 20, 25, 51, 52, 69, 110–111 awards Australia Post Community Champion Award 36–37, 45 National Excellence Awards 41 Prime Minister’s Gold Award for Excellence in Public Sector Management 42 Safety, Rehabilitation and Compensation Commission Safety Awards 42 Shared Services Asia–Pacific Excellence Awards 28 B Bank@Post 7, 27 banking services 5, 7, 12, 13, 27, 51 barcoding 21 basic postage rate 3, 20, 51 Be Seen in Red and Green charity day 47 bill payment services 3, 5, 7, 12, 13, 24, 26–27 Billmanager 27 board of directors 52–53, 58–59, 81, 84 bonds 72, 75 borrowings 72, 75 brand management 50 Breast Cancer Network Australia (BCNA) 46 bulk mail 5, 9, 12, 18, 19, 21, 45 Bulk Mail Partner program 9, 21, 45 business centres 25, 26 business continuity planning 55 business segments, accounting for 96–97 business strategy 5, 7, 33 C capital expenditure 11 Cards 4 Planet Ark 49 Cartridges 4 Planet Ark 49 cash 70, 98–99 Cash Flows, Statement of 67 cash management 11 change management 9, 40, 43 Charity Mail 5, 47 China Post 7, 32, 33 Clean Mail 5 Code of Ethics 4, 53 Commitments, Schedule of 68 Commonwealth Authorities and Companies Act 1997 52, 64, 69, 110–111 Commonwealth Games 2006 47 community 44–47 community consultation 44 community groups, support for 47 community investment 46–47 community postal agencies/agents 25, 51, 117 community service obligations (CSOs) 8, 20, 50, 51, 104, 116 conflict of interest 53 Contingencies, Schedule of 68 core business 5, 6, 11, 14–35 corporate governance 50, 52–55 corporate outlets 117 corProcure 34, 77 courier services 3, 5, 7, 9, 31–32 (see also Express Courier International, Messenger Post Couriers, SnapX) credit rating 50 credit risk 93 creditors 72 customer consultation 45 customer contact centres 44 customer research 44 customer satisfaction 19, 44 customer service programs 26 customers served 3, 4, 12, 13, 24, 25
D debt (long-term) 11 debt to debt plus equity 11 Decipha 5, 12, 17, 22, 77, 100 delivery: see letters; mail delivery depreciation and amortisation 69, 74, 75 Development Pathways project 43 direct mail/marketing 14–15, 21–22 (see also promotional mail) directors: see board of directors Directory (of Post contact points) back cover discrimination and harassment 43, 53 diversity biological 49 workforce 42–43 dividends 10, 11, 50, 51, 69, 70, 84, 113, 116 drivers’ licence applications 27, 28 E Easy Mail 22 ecologically sustainable development 40 economy 50–51 EDI Post 5, 12, 21 education and literacy, support for 46 employee benefits 41, 71, 74, 79, 80 employees and contractors 4, 13, 40–43, 51, 116, 121 EMS International Courier: see Express Courier International energy management 48 enterprise bargaining agreement 9, 41 environment 46, 48–49, 55 Environment Management System 48 Environment Protection and Biodiversity Conservation Act 1999 110, 112 eParcel 5 equal employment opportunity 42 equity, analysis of 80, 101 Ethics Committee 53 Executive Committee 56–57 expenditure 11, 65, 116 Express Post 5, 9, 30, 31–32 Express Courier International (ECI) 3, 7, 9, 12, 30, 32, 34 F financial instruments 91–95 Financial Performance, Statement of 65 Financial Position, Statement of 66 financial reporting standards 11 Financial Statements 60–68 Notes to and Forming Part of the 69–103 five-year statistical summary 10, 116 foreign currency 72, 91–92 fraud 114–115 Freedom of Information Act 1982 110 fuel emissions 49 fulfilment 5, 7 future: see outlook G gearing 11 Geospend 12, 22, 77 Get a Balanced Life program 42, 46 giroPost 7, 27 (see also banking services) Global Reporting Initiative 40 governance, corporate 50, 52–55 greenhouse gas emissions savings 3, 48–49 INDEX FOR THE YEAR ENDED 30 JUNE 2005 H harassment: see discrimination and harassment health and wellbeing (of staff) 42, 43 (see also occupational health and safety) health (community), support for 46 hedging 55, 72, 91 heritage management 45 Human Resources Committee 52, 53 55 human rights 45 I identification services (personal) 7, 26, 27 identity checks: see identification services Impact Mail 5, 7, 9, 18, 22 Indigenous employment 42, 43 injury 42, 43, 55 insurance 55 intangibles 71, 89–90 intellectual property 50 internal control 55, 64 international couriers: see Express Courier International international gateway facilities 12, 32 international mail 19, 30, 32, 34 inventories 70 inventory management system 25 investments 70, 77, 86–88 iPrint 34, 77, 86 J joint ventures 5, 9, 32, 33, 34, 84, 86–88, 100 (see also Australian air Express; iPrint; Post Fulfilment Online; Star Track Express; SWADS) Juvenile Diabetes Research Foundation (JDRF) 46 L labour productivity 2, 3, 10–11, 41, 51, 116 leases, operating and finance 70, 98 letter volumes (domestic) 6, 9, 11, 12, 19 letters 18–23 delivery performance 2, 3, 12, 18, 19, 107, 108, 116, 120 service/market 5, 6–7, 8–9, 12, 18, 19 liabilities, contingent 68, 103 (see also assets and liabilities) licensed post offices (LPOs) 25, 26, 51, 117, 121 Licensee Advisory Council 26 licensees 13, 26 loans 72, 99 logistics 3, 5, 9, 12, 33, 35 (see also parcels and logistics; SnapX; SWADS; Sai Cheng Logistics) lost-time injury frequency rate 2, 42 M Mail & Networks Division 20, 31 mail articles posted 97, 116, 121 mail contractors: see employees and contractors mail delivery frequency of 119 network 31, 118–119 points 3, 4, 51, 116, 118 mail volumes 10 mailroom services 12, 22 Major Mail Users of Australia 21, 45, 114 Mater Foundation support 46 medical research sponsorships 46 Mensline Australia 42 Messenger Post Couriers 5, 12, 15, 17, 32 money transfer services 7, 27 Australia Post Annual Report 2004/05 Financial and Statutory Reports Index | 123 |
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Australia Post Annual Report 2004/0
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Sydney Parcel Facility, Chullora, N
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| 2 | PERFORMANCE AGAINST TARGETS
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| 4 | ABOUT OUR BUSINESS With our l
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REPORT | 6 | Australia Post Annual
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DIRECTOR’S REPORT | 8 | Australia
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| 10 | FINANCIAL RESULTS Five-year
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| 12 | OUR YEAR IN SUMMARY This yea
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| 14 | 1 2 3 Post is an essential p
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5 The agreement offers the benefits
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| 18 | CORE BUSINESS LETTERS In a r
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| 20 | Our delivery performance for
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Letters Australia Post Annual Repor
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| 26 | In October 2004, we opened a
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| 30 | CORE BUSINESS PARCELS & LOGI
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2 1 | 36 | In recognition of their
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1 Australia Post Annual Report 2004
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| 52 | CORPORATE GOVERNANCE General
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| 56 | ORGANISATIONAL STRUCTURE Aus
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| 58 | BOARD OF DIRECTORS Linda B N
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STAMP GALLERY 04 05 Centenary of Ro
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Australian Parrots Creatures of the
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About this Annual Report Project ma
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60 Understanding our statements 62
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REVENUE STATEMENT OF FINANCIAL PERF
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OPERATING ACTIVITIES Cash received
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NOTES TO AND FORMING PART OF THE FI
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2004-05 Annual Report - Australia Post

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