2004-05 Annual Report - Australia Post

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5 4 MORE THAN A BUSINESS PARTNERSHIP For the Royal Automobile Club of Victoria (RACV), our business is an important part of keeping in touch with its 1.3 million members. The club’s statewide retail network consists of 22 RACV shops and 140 third-party agents boosted by 1,050 Post outlets. RACV, a leading Australian automobile club, has been meeting the needs of its members for more than 100 years. Today, the organisation offers a range of products and services, including roadside assistance, member advocacy, insurance, hospitality, travel and tourism, home security and financial services. And for all of these services, Post offers an essential point of connection with the RACV’s members and customers. 1 2 3 4 5 We offer a range of agency-based services for the RACV via our network of Post outlets. In 2004–05, our Postbillpay (p. 26) service was used to accept membership, insurance policy and finance payments on behalf of the RACV. With such a huge membership, the RACV knows (from experience) that customer relationship management is a terrific opportunity to promote its services. That’s why the RACV sends out thousands of direct mail items to its members and customers each year. RACV also uses the Address Notification Service, offered by Post’s Geospend Division (p. 22), to stay in touch with members who have moved. Messenger Post Couriers (p. 32) provides daily scheduled and express courier services for RACV’s urgent deliveries between its Melbourne head office and its shops and suppliers. For the RACV, one of the main benefits of using Messenger Post is knowing that our drivers have all undergone security clearance. And, of course, our Print Post service (p. 21) is used to deliver 1.1 million copies of RACV’s monthly magazine, RoyalAuto, to members throughout the state. Additionally, RACV uses our letters service to send statements; our parcels and logistics services to manage the fulfilment of its centenary merchandise; and our information logistics business, Decipha, to handle inbound and outbound mail at multiple sites. And this year, on a trial basis, we stocked RACV maps and travel guides in 50 PostShops. Australia Post Annual Report 2004/05 Report of Operations Core business case study | 15 |
5 The agreement offers the benefits of a single invoice, detailed performance reporting and reduced distribution costs. | 16 | 1 2
Page 1 and 2: Australia Post Annual Report 2004/0
Page 3 and 4: Sydney Parcel Facility, Chullora, N
Page 5 and 6: | 2 | PERFORMANCE AGAINST TARGETS
Page 7 and 8: | 4 | ABOUT OUR BUSINESS With our l
Page 9 and 10: REPORT | 6 | Australia Post Annual
Page 11 and 12: DIRECTOR’S REPORT | 8 | Australia
Page 13 and 14: | 10 | FINANCIAL RESULTS Five-year
Page 15 and 16: | 12 | OUR YEAR IN SUMMARY This yea
Page 17: | 14 | 1 2 3 Post is an essential p
Page 21 and 22: | 18 | CORE BUSINESS LETTERS In a r
Page 23 and 24: | 20 | Our delivery performance for
Page 25 and 26: Letters Australia Post Annual Repor
Page 27 and 28: | 24 | CORE BUSINESS RETAIL & AGENC
Page 29 and 30: | 26 | In October 2004, we opened a
Page 33 and 34: | 30 | CORE BUSINESS PARCELS & LOGI
Page 35 and 36: | 32 | Growth was particularly stro
Page 39 and 40: 2 1 | 36 | In recognition of their
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Page 43 and 44: | 40 | CORPORATE SUSTAINABILITY The
Page 45 and 46: | 42 | LTIFR WORKPLACE HEALTH AND S
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Page 49 and 50: | 46 | COMMUNITY INVESTMENT We are
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Page 55 and 56: | 52 | CORPORATE GOVERNANCE General
Page 57 and 58: | 54 | In undertaking this role the
Page 59 and 60: | 56 | ORGANISATIONAL STRUCTURE Aus
Page 61 and 62: | 58 | BOARD OF DIRECTORS Linda B N
Page 63 and 64: STAMP GALLERY 04 05 Centenary of Ro
Page 65 and 66: Australian Parrots Creatures of the
Page 67 and 68: About this Annual Report Project ma
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60 Understanding our statements 62
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Australia Post Annual Report 2004/0
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REVENUE STATEMENT OF FINANCIAL PERF
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OPERATING ACTIVITIES Cash received
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NOTES TO AND FORMING PART OF THE FI
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RESERVED / NON-RESERVED SERVICES ES
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STATUTORY REPORTING REQUIREMENTS IN
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° realising the full benefits of t
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Annual reviews of conventional, com
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03. AUSTRALIA POST OUTLETS AT 30 JU
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AUSTRALIA POST - THE STATISTICS FOR
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AUSTRALIA POST - THE STATISTICS FOR
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D debt (long-term) 11 debt to debt
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2004-05 Annual Report - Australia Post

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