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2004-05 Annual Report - Australia Post

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INSIDE<br />

THIS<br />

REPORT<br />

<strong>Report</strong> of operations<br />

Performance against targets 02<br />

Highlights and more 03<br />

About our business 04<br />

Chairman’s report 06<br />

Managing director’s report 08<br />

Financial results 10<br />

Our year in summary 12<br />

Core business<br />

Case studies:<br />

More than a business partnership 14<br />

More than delivering bank statements 16<br />

Letters 18<br />

Retail & agency services 24<br />

Parcels & logistics 30<br />

Corporate sustainability<br />

Case studies:<br />

More than a champion worker 36<br />

More than an environmental solution 38<br />

People 40<br />

Community 44<br />

Environment 48<br />

Economy 50<br />

Corporate governance 52<br />

Organisational structure 56<br />

Board of Directors 58<br />

Financial and statutory reports<br />

Understanding our statements 60<br />

Financial and statutory reports contents 61<br />

Financial statements 62<br />

Community service obligations 104<br />

Statutory reports 110<br />

<strong>Australia</strong> <strong>Post</strong> – the statistics 116<br />

Index 122<br />

Stamp gallery Inside back cover

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