Metrolink peer review report - Ventura County Star

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METROLINK COMMUTER RAIL SAFETY PEER REVIEW PANEL Final Report – January 5, 2009 Issue Papers Chart 4 - SCRRA Operations Oversight vs. Contract Operators Staff vs. Train Miles Trends Recommendations Recommendations fit into these categories: 1) Perform an Organizational Analysis of SCRRA; 2) Re-structure organizational reporting or create new roles; and 3) Clarify roles and responsibilities. a. The SCRRA organization should keep pace with critical operations oversight as the complexity of the Metrolink contracting environment and the volume of train operations have increased. i. Compare the historical growth in the volume of train operations with the trends in the numbers and skills of oversight personnel at SCRRA and make adjustments to maintain critical operations oversight. ii. Require increased contract oversight and SCRRA staff when there are increases in train service, fleet size and infrastructure. iii. Undertake an analysis of SCRRA’s current business and organizational model to determine if it still meets the needs of its mission. b. Perform a detailed Organizational Analysis that identifies all responsibilities and tasks associated with system safety. Then determine, in priority order, any omissions in the current structure and whether the responsibilities are sited appropriately. i. Emphasize SCRRA’s operations organization and contractor oversight. ii. Require increased contract oversight and SCRRA staff when there are increases in train service, fleet size and infrastructure. 26
METROLINK COMMUTER RAIL SAFETY PEER REVIEW PANEL Final Report – January 5, 2009 Issue Papers iii. Review the distribution of resources for all operational functions and determine whether staffing levels appropriately cover necessary duties to implement necessary safety programs. iv. Empower the Assistant Executive Officer, Operating Services to transfer resources from one area to another within his or her span of control in order to address the most safety critical positions and trends. v. Consider the annual budget process an opportunity to reallocate staff among functions on a routine basis to determine if the staffing levels and skills are sufficient to manage an operating commuter railroad. c. Implement Immediate Organizational Changes: i. Enhance interdepartmental communication to prevent the “silo effect”. ii. Examine near term infrastructure and facilities, fleet, and service enhancements for oversight staffing needs. iii. Re-assign the reporting of the Safety and Security Department from the Assistant Executive Officer, Operating Services, to the SCRRA Chief Executive Officer (CEO). iv. Establish an Operating Rules Department reporting to the Assistant Executive Officer, Operating Services. v. Enhance the contractors’ Field Testing Programs consistent with SCRRA’s restructured Operating Rules Program. vi. Define the overall responsibility for field operations management. vii. Strengthen the role of the QMP function whether in the Metrolink Operations Center (MOC) or elsewhere to better manage and respond to real time locomotive and rail car failures. viii. Fill key positions in the SCRRA Operations Department, specifically: (a) Director of Operations; and (b) Manager of Operations. d. Clarify Roles and Responsibilities i. Review the SSPP, operating rules, Standard Operating Procedures and contracts to identify provisions affecting or affected by observations of the Organizational Analysis. ii. Direct the Transportation contractor to: (a) Perform all required operational testing in compliance with SCRRA approved operational testing plan. (b) Establish a schedule of tests and training to meet all required criteria. (c) Report regularly on actual versus scheduled training and testing. Identify exceptions and act promptly to correct such deficiencies. iii. Direct the SCRRA Operations staff to audit contractor testing programs to ensure compliance with approved operational testing plan as the primary oversight function. Conducting operational tests of contractors’ personnel is a secondary function. Note: SCRRA’s dispatchers must be involved in some efficiency tests. SCRRA Operating Rules staff must develop quality assurance/quality control measures for the contractors programs and methods that may require some joint field activity. 27
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