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08<br />
A conversation with<br />
the executive team<br />
There is also a huge opportunity in sourcing. Last year our gross margin<br />
percentage grew by 1.1 percentage points <strong>and</strong> it will grow again in 2010<br />
as we signifi cantly increase our direct sourcing from around the world.<br />
We import around 12% of the products we sell <strong>and</strong> this will double over<br />
the next few years.<br />
But what about top line growth?<br />
B&Q has much more to offer its customers but we must have the<br />
business fi ring on all cylinders fi rst. A lot of ‘retail engineering’ has taken<br />
place at B&Q from improving store st<strong>and</strong>ards <strong>and</strong> clearing excess stock<br />
levels (top stocks) to reducing the shelf space needed to display ranges.<br />
Trials run over the last 18 months have shown us that we can achieve<br />
the same total store sales using only 80-90% of the space in our bigger<br />
stores. This is a fantastic growth opportunity as it means we can<br />
broaden our business <strong>and</strong> create more top line sales from the spare<br />
space in our 119 bigger stores, <strong>and</strong> for minimal investment. And the<br />
additional sales are highly profi table because we are leveraging what<br />
is a largely fi xed cost base in the existing store.<br />
The fi rst example of how we will use this new available space is the<br />
introduction of a 4,000 square foot specialist trade area called TradePoint.<br />
TradePoint combines Screwfi x’s know how <strong>and</strong> specialist trade br<strong>and</strong>s<br />
with the convenience of B&Q’s store location <strong>and</strong> long opening hours.<br />
Add to this, access to the rest of B&Q’s offer with exclusive year round<br />
tradesman discounts <strong>and</strong> I believe we have created something unique<br />
<strong>and</strong> very attractive for our professional customers. We will have 118 of<br />
these by the end of the summer <strong>and</strong> we will also trial other new categories,<br />
the best of which will be rolled out in 2011.<br />
Peter Hogsted – CEO, Kingfi sher International<br />
It’s been a busy year for you in China, are you making headway?<br />
Yes, we had a lot of work to do in 2009 <strong>and</strong> all credit to the team that we<br />
ended the year in much better shape. We delivered exactly what we said<br />
we would do; consolidated our store base, improved our working capital<br />
<strong>and</strong> reduced costs. The losses were signifi cantly reduced as planned<br />
<strong>and</strong> we were actually cash generative across the year. We have also<br />
started to downsize our stores <strong>and</strong> implement a new store format. There<br />
is much work to do here <strong>and</strong> I was very pleased that Loïc Dubois agreed<br />
to join us as CEO B&Q China to lead the next phase of our plan <strong>and</strong><br />
return the business to profi tability. Loïc spent 15 years in senior roles<br />
with Carrefour in China <strong>and</strong> other Asian markets.<br />
Pol<strong>and</strong> seems to go from strength to strength, but is it about<br />
to run out of steam?<br />
The business has done very well to continue to grow its top line <strong>and</strong><br />
maintain its high operating profi t in what was a slower market in 2009.<br />
However, I believe there is more to come yet from our Polish business.<br />
The market still has a lot of pent up dem<strong>and</strong> for more <strong>and</strong> better housing<br />
<strong>and</strong> we have many more stores to open before we reach our <strong>full</strong> store<br />
potential. Importantly, our excellent profi tability is driven by high sales,<br />
not high gross margin percentage. Over time there is opportunity to<br />
improve gross margins by introducing centralised distribution, more<br />
direct sourcing, broader ranges <strong>and</strong> Group own br<strong>and</strong>s. In fact we will<br />
be opening our fi rst distribution centre in Pol<strong>and</strong> in 2010 to start tapping<br />
this potential. Pol<strong>and</strong> is a long term growth story for Kingfi sher as is<br />
Russia, where we are continuing to exp<strong>and</strong> <strong>and</strong> open new stores.<br />
Kingfi sher plc<br />
<strong>Annual</strong> <strong>Report</strong><br />
<strong>and</strong> <strong>Accounts</strong><br />
2009/10<br />
You are responsible for Group sourcing <strong>and</strong> innovation – what’s<br />
in the pipeline?<br />
Given my 13 years at IKEA it will not surprise you that I see huge potential<br />
from driving more range commonality across Kingfi sher. Véronique<br />
Laury-Deroubaix did a great job modernising the ranges at Castorama<br />
France, where she was commercial director, <strong>and</strong> she is now helping<br />
me drive change across the Group. The fi rst priority is simply to raise<br />
the level of direct global sourcing in each of the individual businesses.<br />
After that, the big prize is to create common, Kingfi sher-wide ranges<br />
to leverage our Group scale.<br />
Kevin O’Byrne – Group Finance Director<br />
Last year you said “Cash is King” <strong>and</strong> set working capital<br />
reduction as a key priority. It seems to have gone better than<br />
planned. Was it just a one off?<br />
It did go well <strong>and</strong> we generated £761 million of cash well ahead<br />
of expectations. We set ambitious internal targets <strong>and</strong> aligned our<br />
remuneration schemes behind this goal. This improved cash fl ow<br />
was generated from several sources, improved trading, a more selective<br />
approach to capital investment <strong>and</strong> a focus on reducing our net working<br />
capital. Thanks to these efforts we were able to repay approximately<br />
£550 million of outst<strong>and</strong>ing bonds <strong>and</strong> loans early, reducing our ongoing<br />
fi nancial costs. The business reduced stocks by 15 days, whilst<br />
improving on-shelf stock availability for customers, contributing<br />
to a £315 million reduction in net working capital.<br />
But what’s really important is that this increased focus on better<br />
free cash fl ow generation isn’t a short lived initiative, it’s now fi rmly<br />
embedded as an ongoing business priority across Kingfi sher.<br />
Having improved cash generation are acquisitions, special<br />
dividends or share buybacks on the agenda?<br />
Whilst it’s true that our headline reported fi nancial net debt of<br />
£250 million looks low we also take into account our store leases <strong>and</strong><br />
pension scheme when thinking about total debt <strong>and</strong> appropriate<br />
balance sheet leverage. On this broader basis we have gearing of<br />
some 50%, putting us at still only the lower end of investment grade.<br />
For this reason the uses you mention above are not really on our<br />
radar at the moment.<br />
So looking forward we will adopt a prudent <strong>and</strong> balanced approach<br />
to cash. We will continue to use our cash generation to strengthen<br />
our balance sheet, invest in the business <strong>and</strong> pay our shareholders<br />
a dividend. We will, of course, look care<strong>full</strong>y at any opportunities to<br />
accelerate growth but our hurdle criteria are much tougher these days.