TU/e notebook program - Technische Universiteit Eindhoven

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2 LITERATURE RESEARCH REVIEW ON IT EVALUATION 2.1 Introduction The anticipation of new technologies and the way costs, benefits, and risks of Information Technology (IT) are evaluated can make the difference between successful and unsuccessful investments (Berghout & Renkema, 2005). It follows, therefore, that that profitable investment in IT is not just a technical problem, but also has tactical and even strategic aspects. 2.2 Objective The aim of this literature research is to explore the theory regarding IT evaluation. With knowledge of this the choice for an appropriate method can be made to perform the research that is necessary for this thesis. The literature research will describe the evolution of IT evaluation methods, the different methods that are available, and the problems and deficiencies that occur when starting and conducting an IT evaluation. The conclusion of this research will be the selection of an appropriate evaluation method that can be used in the case study on the Virtual Study Place program at the Eindhoven University of Technology (TU/e). Further on in this research the Virtual Study Place program will be referred to as the notebook program. The literature that was used for this research was partly recommended by the supervisor of the University of Groningen, partly searched for in the library of Eindhoven University of Technology, and partly found on the internet by means of search engines that are available through the libraries of both universities. The main search expressions were “IT evaluation” and “Information economics”. The literature that is chosen to be incorporated in this research consists of some books and articles with an overview of the various evaluation methods. They were chosen to obtain an idea of the different methods, and therefore to have the possibility to choose a method for the evaluation of the notebook program. Other literature was used to get information about earlier conducted research, and deepen the knowledge on the method that was chosen. In the following table an overview of the literature is given, as well as the above mentioned purposes for which the books and articles are studied. 18/85
Name article / book Writer(s) Year Type/use 1 Evaluating Information System Effectiveness Hamilton & Chervany 1981 Informative 2 Information Technology and Corporate Strategy: A Research Perspective. Bakos & Treacy 1986 Informative 3 Information Economics Parker, Benson & Trainor 1988 Method 4 Information Strategy and Economics. Parker, Trainor & Benson 1989 Method 5 Information Technology Evaluation: Is It Different? Powell 1992 Informative 6 It evaluation: Managing the catch 22 Willcocks 1992 Informative 7 Designing Local Evaluation Models for IT Investments. Kusters & Renkema 1994 Informative 8 Information Systems Investments: Evaluation at the Feasibility Stage of Projects. Willcocks & Lester 1996 Informative 9 Evaluation of Information System Proposals: Design of a Decision Support Method. Berghout 1997 Informative 10 Information as Competitive Advantage: the Role Powell & Dent- 1997 Informative of Human, Business, and Technology Resources Micallef 11 Methodologies for information systems investment evaluation at the proposal stage: A comparative review Renkema & Berghout 1997 Overview 12 Rethinking the Approaches to Information Serafeimidis & 1999 Overview Systems Investment Evaluation. Smithson 13 Information Technology Evaluation Methods & Management Grembergen 2001 Informative 14 Developing a frame of reference for ex ante IT/IS investment evaluation. Irani & Love 2002 Informative 15 Measuring information system service quality: SERVQUAL from the other side. Jiang, Klein & Carr 2002 Informative 16 From Business Strategy to IT Action Benson, Bugnitz & Walton 2004 Method 17 Investment judgement of IT-projects Berghout & Renkema 2005 Overview 18 The Eleven Years of the European Conference on IT Evaluation: Berghout and Remenyi 2005 Overview 19 The enigma of evaluation: benefits, costs and risks Love, Irani, Standing, 2005 Informative of IT Lin & Burn 20 Information Technology, Strategic Decision Making for Manager Luca 2005 Informative 21 Investeringsbeoordeling- en management Renkema & Berghout 2005 Informative 22 The Advancement of IS Evaluation, a Literature Review 2006 Overview 23 Operational Use evaluation of IT investments Al-Yaseen, Eldabi, Lees & Paul 2006 Informative 24 Risk and Return of Information Technology Initiatives Dewan & Ren 2007 Informative 25 The Business Case for (ICT) Investment Braaksma, 2008 Informative Evaluation in Nonprofit Organizations. Commandeur & Berghout 19/85
Page 1: TU/e notebook program Evaluation Un
Page 4 and 5: ACKNOWLEDGEMENT This report present
Page 6 and 7: Due to the knowledge students acqui
Page 8 and 9: 3. Evaluating the notebook program
Page 10 and 11: 1 INTRODUCTION 1.1 Context “Eindh
Page 12 and 13: 1.3.2 Description of the support or
Page 14 and 15: 1.4.2 Purposes and goals When a stu
Page 16 and 17: After the proposal is received, tog
Page 18 and 19: 1.5.3 Research methodology Research
Page 22 and 23: 2.3 Definitions Evaluation is a bro
Page 24 and 25: Evaluating such a situation can be
Page 26 and 27: In the following part of this secti
Page 28 and 29: Balanced Score Card (BSC) The BSC i
Page 30 and 31: 2.5 Problems and deficiencies in IT
Page 32 and 33: In an evaluation like the one on th
Page 34 and 35: 3 EVALUATING THE NOTEBOOK PROGRAM T
Page 36 and 37: 3.3.1 Part I Strategic Alignment Th
Page 38 and 39: The assessment of the varying eleme
Page 40 and 41: The notebook program consists of mo
Page 42 and 43: That means that spare parts and lab
Page 44 and 45: 3.4.2 Part II Quality and Service l
Page 46 and 47: 3.4.3 Part III Process Measurement
Page 48 and 49: That means that they can reach thei
Page 50 and 51: Both universities have an increase
Page 52 and 53: 3.7.2 Performance measurement Like
Page 54 and 55: As far as communication concerns si
Page 56 and 57: 4 BENCHMARK BETWEEN FOUR UNIVERSITI
Page 58 and 59: With the notebook program for stude
Page 60 and 61: IT Facilities Delft University of T
Page 62 and 63: Indicators of the comparison regard
Page 64 and 65: University budget (million € ) IT
Page 66 and 67: 5 CONCLUSIONS AND RECOMMENDATIONS 5
Page 68 and 69: Competitive advantage TU/e Changes
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Sub question 2. What comprises the
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On basis of the extended version it
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6 DISCUSSION AND REFLECTION Now tha
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APPENDIX A REFERENCES Al-Yaseen, H.
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Hitt, L. M. & Brynjolfsson, E. 1996
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Powell, Ph. 1992. Information Techn
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APPENDIX B LIST OF FIGURES AND TABL
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Questions about communication Which
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Communication fellow students Commu
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University of Groningen In 1997 Ein
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TU/e notebook program - Technische Universiteit Eindhoven

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