TU/e notebook program - Technische Universiteit Eindhoven

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3. Evaluating the notebook program TU/e 3.1. Introduction ....................................................................................................32 3.2. Strategic Intentions .........................................................................................32 3.3. The Alignment Practice ..................................................................................33 3.3.1. Part I Strategic Alignment ................................................................34 3.3.2. Part II Internal IT Alignment............................................................37 3.4. Performance Measurement Practice ................................................................38 3.4.1. Part I Cost Performance ...................................................................38 3.4.2. Part II Quality and Service Levels ....................................................42 3.4.3. Part III Process Measurement...........................................................44 3.5. Effects on communication...............................................................................44 3.6. Competitive advantage ...................................................................................46 3.7. Analysis .........................................................................................................49 3.7.1. Strategic alignment...........................................................................49 3.7.2. Performance measurement ...............................................................50 3.7.3. Communication................................................................................51 3.7.4. Competitive advantage.....................................................................53 4. Benchmark between four universities 4.1. Introduction ....................................................................................................54 4.2. Objective of the benchmark ............................................................................54 4.3. Universities included in the benchmark...........................................................55 4.4. Personnel benchmark .....................................................................................59 4.5. Financial benchmark.......................................................................................61 4.6. Analysis .........................................................................................................62 5. Conclusions and recommendations 5.1. Introduction ....................................................................................................64 5.2. Results of the evaluation.................................................................................64 5.3. Results of the benchmark................................................................................66 5.4. Answering the research questions 5.4.1. Introduction......................................................................................67 5.4.2. Answering the sub research questions ..............................................67 5.4.3. Answering the main research question..............................................70 5.5. Recommendations regarding the used method.................................................70 6. Discussion and reflection.......................................................................................72 6/85
Appendix A References............................................................................................74 Appendix B List of figures and tables.......................................................................80 Appendix C Questions and results survey communication ........................................81 Appendix D List of interviewees...............................................................................85 7/85
Page 1: TU/e notebook program Evaluation Un
Page 4 and 5: ACKNOWLEDGEMENT This report present
Page 6 and 7: Due to the knowledge students acqui
Page 10 and 11: 1 INTRODUCTION 1.1 Context “Eindh
Page 12 and 13: 1.3.2 Description of the support or
Page 14 and 15: 1.4.2 Purposes and goals When a stu
Page 16 and 17: After the proposal is received, tog
Page 18 and 19: 1.5.3 Research methodology Research
Page 20 and 21: 2 LITERATURE RESEARCH REVIEW ON IT
Page 22 and 23: 2.3 Definitions Evaluation is a bro
Page 24 and 25: Evaluating such a situation can be
Page 26 and 27: In the following part of this secti
Page 28 and 29: Balanced Score Card (BSC) The BSC i
Page 30 and 31: 2.5 Problems and deficiencies in IT
Page 32 and 33: In an evaluation like the one on th
Page 34 and 35: 3 EVALUATING THE NOTEBOOK PROGRAM T
Page 36 and 37: 3.3.1 Part I Strategic Alignment Th
Page 38 and 39: The assessment of the varying eleme
Page 40 and 41: The notebook program consists of mo
Page 42 and 43: That means that spare parts and lab
Page 44 and 45: 3.4.2 Part II Quality and Service l
Page 46 and 47: 3.4.3 Part III Process Measurement
Page 48 and 49: That means that they can reach thei
Page 50 and 51: Both universities have an increase
Page 52 and 53: 3.7.2 Performance measurement Like
Page 54 and 55: As far as communication concerns si
Page 56 and 57: 4 BENCHMARK BETWEEN FOUR UNIVERSITI
Page 58 and 59:
With the notebook program for stude
Page 60 and 61:
IT Facilities Delft University of T
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Indicators of the comparison regard
Page 64 and 65:
University budget (million € ) IT
Page 66 and 67:
5 CONCLUSIONS AND RECOMMENDATIONS 5
Page 68 and 69:
Competitive advantage TU/e Changes
Page 70 and 71:
Sub question 2. What comprises the
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On basis of the extended version it
Page 74 and 75:
6 DISCUSSION AND REFLECTION Now tha
Page 76 and 77:
APPENDIX A REFERENCES Al-Yaseen, H.
Page 78 and 79:
Hitt, L. M. & Brynjolfsson, E. 1996
Page 80 and 81:
Powell, Ph. 1992. Information Techn
Page 82 and 83:
APPENDIX B LIST OF FIGURES AND TABL
Page 84 and 85:
Questions about communication Which
Page 86 and 87:
Communication fellow students Commu
Page 89:
University of Groningen In 1997 Ein
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TU/e notebook program - Technische Universiteit Eindhoven

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