TU/e notebook program - Technische Universiteit Eindhoven

The notebook program consists of more than one application; it also contains the changes in
communication and the possible competitive advantage. The functional alignment assessment
of this practice seems not to be of use in this context. The necessary functional evaluation is
conducted as part of the Performance measurement Practice and described in section 3.4.2.
3.4 Performance Measurement Practice
The Performance Measurement Practice, like the Alignment Practice, consists of three
dimensions: Cost Performance, Quality and Service Levels, and Process Measurement.
These dimensions and their interconnection are visualized in the graph below. The
relationship between the Service and Quality Level, and Costs are clear. Less clear is the
influence that the quality of processes has on the relationship between costs and quality. For
instance: an improvement in the costs of purchases can occur if the process “Purchasing” is
well defined and fine-tuned.
Process Development
3.4.1 Part I Cost Performance
Cost Performance
Quality and Service Level
Fig. 3.4 Performance Dimensions, source Benson (2004)
Although cost reduction was not one of the primary goals of the notebook program, one of the
questions asked when the Executive Board gave the assignment to develop a way to fulfill the
strategic intention “Integrated IT facilities for all students and employees” was to do so in a
feasible way. That meant: against the lowest possible costs, without putting the main goal
(integrated IT) at stake.
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