TU/e notebook program - Technische Universiteit Eindhoven

3. Evaluating the notebook program TU/e
3.1. Introduction ....................................................................................................32
3.2. Strategic Intentions .........................................................................................32
3.3. The Alignment Practice ..................................................................................33
3.3.1. Part I Strategic Alignment ................................................................34
3.3.2. Part II Internal IT Alignment............................................................37
3.4. Performance Measurement Practice ................................................................38
3.4.1. Part I Cost Performance ...................................................................38
3.4.2. Part II Quality and Service Levels ....................................................42
3.4.3. Part III Process Measurement...........................................................44
3.5. Effects on communication...............................................................................44
3.6. Competitive advantage ...................................................................................46
3.7. Analysis .........................................................................................................49
3.7.1. Strategic alignment...........................................................................49
3.7.2. Performance measurement ...............................................................50
3.7.3. Communication................................................................................51
3.7.4. Competitive advantage.....................................................................53
4. Benchmark between four universities
4.1. Introduction ....................................................................................................54
4.2. Objective of the benchmark ............................................................................54
4.3. Universities included in the benchmark...........................................................55
4.4. Personnel benchmark .....................................................................................59
4.5. Financial benchmark.......................................................................................61
4.6. Analysis .........................................................................................................62
5. Conclusions and recommendations
5.1. Introduction ....................................................................................................64
5.2. Results of the evaluation.................................................................................64
5.3. Results of the benchmark................................................................................66
5.4. Answering the research questions
5.4.1. Introduction......................................................................................67
5.4.2. Answering the sub research questions ..............................................67
5.4.3. Answering the main research question..............................................70
5.5. Recommendations regarding the used method.................................................70
6. Discussion and reflection.......................................................................................72
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